At a Glance
- Tasks: Service and maintain commercial coffee machines, ensuring top-notch performance for customers.
- Company: Join a family-run business with a rich history in exceptional coffee since 1925.
- Benefits: Competitive salary, company vehicle, ongoing training, and career progression opportunities.
- Other info: Dynamic role with travel opportunities and a supportive work environment.
- Why this job: Be part of a passionate team delivering quality coffee experiences to cafés and restaurants.
- Qualifications: Minimum five years' experience with coffee equipment and strong fault-finding skills.
The predicted salary is between 36000 - 44000 £ per year.
Company Description
Nairobi Coffee & Tea Co Ltd is an independent, family-run business dedicated to producing exceptional coffee since 1925, when its British founders returned from Kenya and began roasting in London.
The company is renowned for its distinctive flavor profiles and careful sourcing that connects coffee drinkers to farms around the world.
Nairobi emphasizes craft, consistency, and quality across its roasting and service operations.
Team members are encouraged to uphold a tradition of excellence while contributing fresh ideas to support the company’s continued growth.
- Job Title
- Location
- West Midlands
- Reports To
- Service Manager / Operations Manager
- Employment Type
- Full-Time
About the Role
We are seeking an experienced and motivated Coffee Machine Service Technician to join our growing technical team.
The successful candidate will have a minimum of five years' hands-on experience servicing, maintaining, diagnosing and repairing both traditional espresso machines and bean-to-cup coffee machines in commercial environments.
This role requires a highly skilled engineer with excellent fault-finding abilities, strong customer service skills and a passion for delivering exceptional technical support to cafés, restaurants, offices, hotels and other commercial customers.
Key Responsibilities
- Install commercial coffee machines at customer sites.
- Carry out preventative maintenance and scheduled servicing.
- Diagnose and repair electrical, electronic, hydraulic and mechanical faults.
- Service both traditional espresso machines (single, two and three group) and fully automatic bean-to-cup systems.
- Perform water filtration installation and maintenance.
- Calibrate grinders and coffee equipment to ensure optimum beverage quality.
- Replace defective components including pumps, boilers, valves, solenoids, sensors, control boards and brewing units.
- Test equipment thoroughly following repairs to ensure full operational performance.
- Respond promptly to emergency breakdown calls.
- Maintain accurate service records and complete digital job reports.
- Manage van stock and ensure availability of commonly used spare parts.
- Provide customers with operational training and basic maintenance guidance.
- Liaise with technical support and manufacturers where necessary.
- Ensure all work complies with Health & Safety regulations and company procedures.
- Build and maintain excellent customer relationships through professional service.
- Minimum
5 years' commercial experience servicing coffee equipment.
• Proven experience working with
- Bean-to-cup coffee machines
- Commercial coffee grinders
- Water filtration systems
- Strong electrical and mechanical fault-finding skills.
- Experience carrying out preventative maintenance programmes.
- Ability to interpret wiring diagrams and technical manuals.
- Comfortable using diagnostic software where applicable.
- Experience servicing equipment from manufacturers
- Technical Skills
The successful candidate should possess knowledge of
- Electrical systems (230V commercial equipment)
- Pumps and pressure systems
- Boilers and steam systems
- Hydraulic circuits
- Solenoid valves
- Flow meters
- Temperature control systems
- Water treatment and filtration
- Grinder calibration
- Preventative maintenance planning
Qualifications
- Electrical qualification (City & Guilds, NVQ or equivalent)
- PAT Testing certification
- Health & Safety training
- Full UK Driving Licence (essential)
- Personal Attributes
- Excellent problem-solving ability.
- Methodical and organised approach.
- Customer-focused attitude.
- Professional appearance and conduct.
- Ability to work independently with minimal supervision.
- Team player willing to support colleagues.
- Flexible and willing to travel.
Physical Requirements
- Ability to lift and manoeuvre commercial coffee machines safely.
- Comfortable working on customer premises and in workshop environments.
- Willingness to travel extensively within assigned territory.
What We Offer
- Competitive salary (dependent on experience)
- Company vehicle
- Company uniform
- Ongoing manufacturer training and certification
- Opportunities for career progression
- Paid holidays
- Overtime opportunities
- Supportive and professional working environment
- Ideal Candidate Profile
You are an experienced coffee equipment engineer who enjoys solving technical problems and delivering first-class customer service.
You have extensive knowledge of both traditional espresso machines and bean-to-cup systems, can confidently diagnose complex faults, and take pride in keeping customers' coffee equipment operating at peak performance.
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Field Service Technician in Watford employer: Nairobi Coffee & Tea Co Ltd
Nairobi Coffee & Tea Co Ltd is an exceptional employer, offering a supportive and professional working environment where team members are encouraged to uphold a tradition of excellence while contributing innovative ideas. With a focus on employee growth through ongoing manufacturer training and certification, as well as opportunities for career progression, this family-run business in the West Midlands provides a unique chance to be part of a dedicated team passionate about delivering quality coffee experiences.
Contact Details:
Nairobi Coffee & Tea Co Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician in Watford
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
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Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
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We think you need these skills to ace Field Service Technician in Watford
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Nairobi Coffee & Tea Co Ltd's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Nairobi Coffee & Tea Co Ltd. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Nairobi Coffee & Tea Co Ltd
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Nairobi Coffee & Tea Co Ltd.
