Junior National Account Manager in London

We’re hiring! Looking for an exciting role in the luxury beauty industry? Read on… Calling all organised, proactive, commercially minded multi-taskers! We’re on the hunt for a star candidate to join our team as a Junior National Account Manager – Beauty. This is a varied, hands‑on role combining day‑to‑day management of our online retail accounts, QVC show coordination and wider office and brand support.

You’ll be confident communicating with internal teams and external partners, have excellent attention to detail and a real ‘can do’ attitude. From supporting online sales and promotional activity to coordinating QVC shows, researching competitors and helping our brands shine, no two days will be the same!

We’re looking for someone with experience in, or a real passion for, the beauty, fashion or luxury industries, who is happy to roll up their sleeves and get involved in tasks both big and small. You’ll be highly organised, a natural team player and eager to learn, develop and grow in a fast‑paced, exciting environment.

Reports to: Senior Digital Account Manager

Location: Mayfair Head Office, with travel to QVC Chiswick HQ as required

Working pattern: Hybrid – 3 days per week in the office and 2 days per week working from home, with flexibility to attend customer meetings and QVC show days as required.

Role Purpose

To support the growth and performance of the beauty portfolio across online pure players, including Ocado, Very and Boohoo as well as our biggest UK account - QVC, while providing shared office and brand support to the wider business. This varied, hands‑on role combines day‑to‑day account management, digital trading, QVC show coordination, commercial analysis and office administration. Working closely with the Senior Digital Account Manager and wider teams, the Junior National Account Manager will help deliver sales growth, ensure excellent customer execution and coordinate the operational requirements that support the success of our brands.

Key Responsibilities

• Account Management & Digital Trading
  • Manage the day‑to‑day running of assigned online pure player accounts, acting as a key contact for customer queries and operational requirements.
  • Monitor sales performance against targets, maintain forecasts and prepare regular reports to identify trends, risks and growth opportunities.
  • Coordinate promotional calendars, new product launches and customer campaigns, ensuring all activity is delivered accurately and on time.
  • Maintain and optimise online product listings, imagery, descriptions, pricing and availability across customer platforms.
  • Monitor stock levels, distribution and online performance, working with internal teams to resolve issues and improve execution.
  • Support customer meetings, presentations, business plans and promotional reviews, working closely with the Senior Digital Account Manager to deliver commercial objectives.
• QVC Account & Show Coordination
  • Coordinate the end‑to‑end requirements for QVC shows and Today’s Special Value (TSV) events, ensuring all activities are delivered to agreed timelines.
  • Attend QVC show days at Chiswick HQ, supporting product setup, running orders, last‑minute changes and communication between the brand, presenters and production teams.
  • Prepare presenter and brand ambassador briefing documents, product training materials and key selling points.
  • Coordinate model bookings, agency communications, availability, call times and required paperwork.
  • Ensure product samples, stock, compliance documentation, claims substantiation and legal approvals are in place ahead of each show.
  • Coordinate product imagery, video, demonstrations, props and set dressing, ensuring all assets meet QVC requirements and deadlines.
  • Support price comparisons, promotional pricing, bundles and exclusive offers in collaboration with the Senior Digital Account Manager.
  • Liaise with QVC buying, planning, production, Quality Assurance, Legal and Marketing teams, maintaining timelines and tracking actions.
  • Work with Operations and Supply Chain to coordinate stock deliveries and ensure product availability for anticipated sales volumes.
  • Collaborate with the PR & Marketing Executive to align social, email, PR and other marketing activity with QVC shows.
  • Track post‑show sales performance, capture learnings and share insights to improve future activity.
• Shared Office & Brand Support
  • Support the smooth running of the Mayfair Head Office, including ordering office supplies, maintaining the office environment and liaising with building management to arrange repairs when required.
  • Manage head office stock and samples, including customer returns, sample requests, courier bookings and deliveries.
  • Develop a strong understanding of product ranges, pricing, positioning, stock information, COGs and product codes across all brands.
  • Take notes in internal meetings, circulate minutes and manage action points to ensure timely follow‑up.
  • Build and update physical product planograms for retailer assortments, documenting changes and sharing updates with the wider team.
  • Assist with competitor and market analysis across stores and online, reviewing product ranges, pricing and trends across the beauty category.
  • Undertake product research projects for wider teams, presenting findings and saving outputs to the shared drive.
  • Support press samples and PR mailers, preparing packages and liaising with the PR & Marketing Executive.
  • Provide flexible administrative and commercial support across the business, helping teams meet deadlines and priorities.
• Reporting & Cross‑Functional Collaboration
  • Maintain accurate sales reports, forecasts, customer records, promotional trackers and product information.
  • Work collaboratively with Sales, Marketing, PR, Finance, Supply Chain, Demand Planning and Customer Service to support customer and brand objectives.
  • Communicate customer requirements, deadlines and key updates clearly across the business.
  • Identify operational challenges and opportunities, escalating issues where appropriate and following actions through to completion.
  • Keep the shared drive and relevant internal documents organised and up to date.

Skills & Experience

• Strong organisational and administrative skills, with excellent attention to detail and accuracy.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Excellent communication skills and confidence liaising with internal teams, customers and external partners.
• Ability to manage multiple priorities, meet deadlines and adapt to changing requirements.
• Proactive, resourceful and solutions‑focused, with a willingness to take ownership and follow tasks through.
• A collaborative approach and enthusiasm for working cross‑functionally across a growing business.
• A genuine interest in beauty, brands, retail and e‑commerce.
• Experience in sales support, account management, e‑commerce, retail or commercial administration.
• Experience working with online retailers, QVC or other TV shopping channels.
• An understanding of sales reporting, forecasting, promotional planning and digital trading.
• Experience coordinating product launches, samples, events, campaigns or marketing activity.

Key Behaviours

• Commercially aware: Understands the importance of sales performance, product availability and customer execution.
• Proactive and accountable: Takes initiative, anticipates requirements and follows through on actions.
• Highly organised: Manages multiple projects, deadlines and priorities effectively.
• Collaborative: Builds strong relationships and supports colleagues across the business.
• Adaptable: Comfortable balancing commercial responsibilities with hands‑on operational and office support.
• Curious and eager to learn: Develops knowledge of the brands, products, customers and wider beauty market.

Measures of Success

• Effective day‑to‑day management and support of online pure player accounts.
• Accurate and timely reporting, forecasting and customer administration.
• Successful coordination and execution of QVC shows, TSV events and associated marketing activity.
• Strong online product presentation, availability and promotional execution.
• Timely completion of product launches, samples, compliance requirements and customer deliverables.
• Reliable office and brand support, with accurate documentation and effective coordination across teams.
• Identification of commercial opportunities and continuous improvement in ways of working.

Development & Support

The Junior National Account Manager will receive ongoing guidance and coaching from the Senior Digital Account Manager, developing commercial acumen, customer management, digital trading and account planning skills. The role will also provide broad exposure to QVC project management, brand operations and cross‑functional business activities, creating opportunities to take on increasing responsibility as experience and capability grow.