Licensed visa sponsor — Ministry of Justice is on the Home Office register of licensed worker sponsors (Skilled Worker), so it can sponsor a work visa. This particular advert does not mention sponsorship, so confirm with the employer before you apply. Applicants from Nigeria and elsewhere, in the UK or overseas, may apply.
The Ministry of Justice is seeking a User Investigations Officer for a crucial role within HM Courts & Tribunals Service, with flexible working patterns available across the UK. This position is ideal for Nigerians and other African immigrants in the UK or abroad, as visa sponsorship is explicitly offered, welcoming foreign applicants. With a national salary range of £29,303 - £31,061 (London: £33,551 - £35,564), it provides a significant opportunity for those looking to contribute to public service and secure a UK work visa.
Job Description
As a User Investigations Officer, you will manage a diverse caseload encompassing correspondence, complaints, and litigation, ensuring all responses are clear, accurate, and delivered within strict deadlines. This involves investigating and resolving a wide array of customer and stakeholder enquiries, conducting necessary research, and drafting high-quality responses on behalf of HMCTS.
Working with considerable autonomy, you will be responsible for prioritising competing demands, coordinating incoming work, and identifying issues that could impact service delivery. Furthermore, you will serve as a primary contact for colleagues across HMCTS, offering essential advice and guidance on customer and service-related matters, contributing flexibly across all team functions.
Requirements
- Proven experience and evidence of accurate, high-quality drafting, particularly in letter writing.
- Excellent communication skills, with the ability to convey complex information clearly and concisely in written form.
- Proficiency in drafting correspondence in the 'Human Voice of Justice' style.
- Strong planning and organisational skills are essential for managing varied caseloads and meeting deadlines.
- Basic knowledge of Word, Excel, and Office 365.
- Ability to work at pace and under pressure while maintaining high standards.
- Experience working effectively with a wide variety of stakeholders.
- Experience in making initial decisions and offering advice in line with established policy and procedures.
- Must meet UK visa requirements or possess the right to work in the UK; visa sponsorship is available for eligible foreign applicants.
Benefits
- Competitive salary with a clear range depending on location (national or London).
- Opportunity for permanent employment within a vital government department.
- Flexible working patterns including full-time, part-time, and flexible working options (minimum 27 hours/week).
- Comprehensive training provided for the role, fostering professional development.
- Contribution to a meaningful public service, making a real difference in people's lives.
- Access to Civil Service pension scheme and other government employee benefits.
Visa Sponsorship & Foreigner Eligibility
Visa / Skilled Worker (Tier 2) sponsorship is available for this User Investigations Officer position. This means foreigners, including those currently residing outside the UK, are explicitly welcome to apply. If your immigration status is borderline or you have specific questions about eligibility, it is advisable to contact the Ministry of Justice recruitment team directly for clarification before applying.
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