At a Glance
- Tasks: Be the friendly face and voice of our surgery, helping patients and managing inquiries.
- Company: Join Ravensworth Surgery, a supportive practice with family values in South Shields.
- Benefits: Enjoy a stable role with flexible hours, visa sponsorship, and a great work/life balance.
- Other info: Perfect for those seeking a rewarding role in a dynamic healthcare environment.
- Why this job: Make a real difference in people's lives while developing your skills in healthcare.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Licensed visa sponsor
Ravensworth Surgery is on the Home Office register of licensed worker sponsors (Skilled Worker), so it can sponsor a work visa.
This particular advert does not mention sponsorship, so confirm with the employer before you apply.
Applicants from Nigeria and elsewhere, in the UK or overseas, may apply.
Ravensworth Surgery is seeking a dedicated Medical Receptionist-Telephonist, also known as a Care Navigator, to join their team in South Shields, Tyne And Wear.
This fixed-term position is ideal for foreign and overseas applicants as visa and Skilled Worker (Tier 2) sponsorship is explicitly available.
While the salary is not disclosed, the role offers immense satisfaction and a supportive work environment within a family-values-oriented practice.
Job Description
The Medical Receptionist/Call Taker, now known as a Care Navigator, serves as the initial point of contact for patients, carers, professional colleagues, and visitors to Ravensworth Surgery.
This vital role involves projecting the care and empathy of the services offered, truly being the "face" and "voice" of the surgery.
You will have the opportunity to meet a variety of people and engage in diverse tasks throughout your working day.
This challenging yet immensely satisfying role requires someone who wishes to work approximately 20 hours per week.
Shifts will be scheduled Monday to Friday, between 7:45 am (from April 2026) and 6:00 pm (to become 6:30 pm in a few months).
Ravensworth Surgery is looking to recruit a suitable candidate as soon as possible.
Requirements
- Demonstrable experience in a customer service or administrative role, preferably within a healthcare setting.
- Excellent communication and interpersonal skills, with a compassionate and empathetic approach.
- Ability to manage a variety of tasks efficiently and maintain composure in a busy environment.
- Proficiency in using IT systems for patient records and scheduling.
- Strong organisational skills and attention to detail.
- Applicants must either have the right to work in the UK or require visa sponsorship; this role is open to foreign applicants needing a UK work visa.
Benefits
- Opportunity to be an integral part of a supportive and team-oriented primary care practice.
- Engage in a challenging yet immensely satisfying role with diverse daily tasks.
- Work within a practice that values family values and promotes a good work/life balance.
- Benefit from working in a training practice that supports medical students and post-qualification doctors.
- Enjoy a stable work environment with a strong sense of loyalty and kinship among colleagues.
- How to Prepare
For Nigerian and other African immigrants eyeing this Care Navigator role, a polished application is key.
Ensure your CV highlights any experience in patient-facing or administrative roles, particularly in healthcare, aligning it with UK expectations.
Craft a compelling cover letter that expresses your genuine interest in the role and Ravensworth Surgery's values, clearly stating your need for visa sponsorship upfront.
Focus on showcasing your empathy, organisational skills, and ability to handle a dynamic environment.
During the interview, be ready to discuss your eligibility for a UK work visa and how you meet the requirements, demonstrating your understanding of the UK healthcare system's administrative demands.
- Tailor your CV to UK standards, emphasizing relevant customer service or healthcare administration experience.
- Prepare a cover letter that explicitly mentions your need for visa sponsorship and highlights your suitability for the Care Navigator role.
- Familiarise yourself with common UK medical reception duties and patient confidentiality protocols.
- Practice articulating your communication skills and ability to manage patient inquiries effectively.
- Ensure your Linked In profile is updated and professional, reflecting your career aspirations in the UK healthcare sector.
- Visa Sponsorship & Foreigner Eligibility
Yes, visa sponsorship is available for this Medical Receptionist-Telephonist [Care Navigator] position.
This role is explicitly open to foreign and overseas applicants who require a UK work visa.
If you are unsure about your eligibility or current immigration status, it is advisable to clearly state your situation in your application and be prepared to discuss it during the interview process.
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Medical Receptionist-Telephonist [Care Navigator] in South Shields with Visa Sponsorship employer: NaijaUKHub
The Ministry of Justice offers a rewarding career as a Probation Officer within the London Probation Service, providing competitive salaries and a supportive work culture that values diversity and equality. With flexible working arrangements and access to ongoing professional development, employees can thrive in their roles while making a meaningful impact on the community. This position not only allows for personal growth but also contributes to the vital mission of safeguarding the public and supporting individuals in their rehabilitation journey.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist-Telephonist [Care Navigator] in South Shields with Visa Sponsorship
✨Network with Local Healthcare Professionals
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Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show NaijaUKHub you’re ready to step in and make an immediate impact!
We think you need these skills to ace Medical Receptionist-Telephonist [Care Navigator] in South Shields with Visa Sponsorship
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Medical Receptionist-Telephonist [Care Navigator] in South Shields with Visa Sponsorship at NaijaUKHub, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
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Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at NaijaUKHub. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at NaijaUKHub
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for NaijaUKHub.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
