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- Tasks: Provide top-notch technical support and solve problems for clients via phone, email, or ticket.
- Company: Join a dynamic local IT company with a focus on teamwork and innovation.
- Benefits: Enjoy a competitive salary, gym membership, and 25 days holiday a year.
- Why this job: Kickstart your career in tech while making a real difference for clients every day.
- Qualifications: 1 year of experience in a busy Technical Service Desk role and excellent communication skills.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 27000 - 30000 £ per year.
Join to apply for the Technical Support Analyst – 1st role at NAI Wisinski of West Michigan. Gotpeople are working closely with a dynamic local IT company and are looking for Technical Support Analysts – 1st line.
The Successful Candidates Should Have:
- A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP
- Excellent customer service and communication skills (verbal and written)
- Be able to drive to site for the shift (must have own transport)
- Ability to prioritise tasks on a busy and fast-paced Service Desk
- Ability to work well in a team and under own initiative
- Great problem-solving skills
Responsibilities:
- Acting as the first point of contact via phone, email or ticket
- Providing a friendly, quick and helpful experience for our clients
- Providing 2nd level support remotely
- Collaborating with team members
- Use of our ticketing system to work on and resolve helpdesk tickets & service requests
- Managing and recording all work through our ticketing system
- Make sure that client documentation is well maintained
- Split tickets that have several issues into their own individual ticket
- Make sure that tickets aren’t “stale” throughout the process
- Use of our monitoring and management tool
- Review RMM dashboard and apply remediation actions as indicated by our processes
- Review regularly scheduled/automated actions as indicated by our processes
A love of (and ability to) solve problems & challenges. Great communications skills, founded in being a good listener. An understanding of support tools, techniques and how technology is used to provide services. Strong understanding of operating systems, business applications, printing systems and network systems. Must be able to type quickly and accurately while talking on the phone. A deep desire to deliver an amazing client experience. Knowledge of IT Applications, Software & Hardware. The ability to keep up with & adapt to the fast-paced IT world.
Technical Skills:
- Microsoft 365
- Microsoft Azure/Entra & Intune
- Microsoft Windows Desktop & server operating systems
- Infrastructure
- Basic network concepts
- Security
- Basic understanding of security concepts
Benefits:
- £27,000 - £30,000 Per Annum
- Company pension
- Gym membership at office location
- Free on-site parking
- Employee Assistance and Wellbeing Program
- 25 days holiday a year
Technical Support Analyst - 1st employer: NAI Wisinski of West Michigan
Contact Detail:
NAI Wisinski of West Michigan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst - 1st
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NAI Wisinski. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about tackling tech issues, brush up on common problems and solutions. You might even want to run through some scenarios with a friend to get comfortable explaining your thought process.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to listen carefully and respond clearly. Remember, as a Technical Support Analyst, you'll need to explain complex issues in a way that's easy for clients to understand.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows that you’re proactive about landing this role.
We think you need these skills to ace Technical Support Analyst - 1st
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Analyst role. Highlight your experience in a busy Technical Service Desk and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your excellent customer service skills and problem-solving abilities. Let us know why you're passionate about this role and how you can contribute to our dynamic team.
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to convey information clearly and effectively. We love candidates who can express themselves well, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at NAI Wisinski of West Michigan
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and basic networking concepts. Be ready to discuss how you've used these tools in previous roles, as this will show your technical prowess and ability to solve problems effectively.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent support, prepare examples of how you've delivered great customer service in the past. Think about specific situations where you turned a frustrated client into a happy one – this will highlight your communication skills and problem-solving abilities.
✨Practice Your Ticketing System Knowledge
Familiarise yourself with common ticketing systems and be prepared to discuss how you’ve managed tickets in previous jobs. If you can demonstrate your understanding of maintaining documentation and managing service requests, it’ll give you an edge over other candidates.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your ability to prioritise tasks and handle multiple issues at once. Think through how you would approach a busy service desk situation and be ready to articulate your thought process clearly.
