At a Glance
- Tasks: Design and optimise ITSM solutions using Jira Service Management for diverse clients.
- Company: Join Nagarro UK, a fast-growing consultancy in cloud, data, and AI.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make a real impact by modernising enterprise service management with cutting-edge tools.
- Qualifications: 5+ years in ITSM tools, strong Jira experience, and ITIL knowledge required.
The predicted salary is between 60000 - 80000 £ per year.
Company Description
Nagarro UK is a fast-growing cloud, data, and AI consultancy built on the foundation of FWD View, a specialist data focused consultancy within predominantly financial services. Backed by a global engineering business (18k+ people), we’re building a high-autonomy, founder-led practice focused on helping enterprises modernise, scale AI, and unlock value from complex environments.
Job Summary
We are looking for an experienced ITSM / CMDB Engineer with strong hands-on expertise in Jira Service Management (JSM) to design, implement, and optimize ITSM and CMDB solutions. The role involves working closely with customers and internal stakeholders to implement scalable, ITIL-aligned service management solutions on Atlassian Cloud.
Key Responsibilities
- Implement ITSM processes on Jira Service Management including: Incident, Request, Problem, Change, Knowledge, SLA, Major Incident, etc.
- Lead or contribute to end-to-end JSM implementations (from requirement gathering to go-live).
- Design, implement, and maintain CMDB / Assets using JSM Assets (formerly Insight).
- Define:
- Object schemas, object types, attributes, relationships
- Data models for services, applications, infrastructure, and business services
- Integrate JSM with:
- Monitoring tools, CI/CD tools, identity providers, and other enterprise systems
- Configure:
- Workflows, request types, automation rules, SLAs, queues, forms, portals, and reports
- Implement automation for:
- Ticket routing, approvals, notifications, CMDB updates, and lifecycle workflows
- Support data migration into JSM / Assets (CMDB) from Excel or legacy tools
- Conduct workshops with stakeholders for:
- ITSM process design, CMDB modelling, and solution walkthroughs
- Provide L2/L3 support and continuous improvement recommendations
Required Skills & Experience
- 5+ years experience in ITSM tools implementation, preferably Jira Service Management
- Strong hands-on experience with:
- JSM project configuration
- Workflows, SLAs, queues, request types, automation
- JSM Assets / CMDB (Insight)
- Good understanding of ITIL processes
- Experience in:
- CMDB design, data modelling, relationship mapping
- Asset lifecycle management
- Strong stakeholder communication and requirement analysis skills
- Experience in Atlassian Cloud environment
- Jira Software, Confluence, Bitbucket
- Integrations using REST APIs or marketplace apps
- ITIL certification
- Atlassian certification(s)
- Experience in DC to Cloud migrations or ITSM tool migrations
- Scripting / automation experience (Groovy, JS, or REST-based)
ITSM / CMDB Engineer in London employer: Nagarro
Nagarro UK is an exceptional employer, offering a dynamic work environment where innovation thrives and employees are empowered to take ownership of their projects. With a strong focus on professional development, our team members benefit from continuous learning opportunities and the chance to work with cutting-edge technologies in a collaborative culture. Located in the heart of the UK, we provide a unique blend of flexibility and support, making it an ideal place for ITSM / CMDB Engineers to grow their careers while contributing to impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM / CMDB Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Nagarro values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Nagarro might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Nagarro!
✨Direct Apply to Nagarro
Let's not forget to apply directly through the Nagarro website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITSM / CMDB Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Nagarro.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Nagarro. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Nagarro
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
