Client Growth Partner in London

At Nagarro, we help leading organizations transform their businesses through digital engineering, technology, data, and AI.

We are looking for an experienced Client Growth Partner (CGP) for the Retail industry who can take our strategic customer relationships to the next level.

This is not a traditional account management role.

As a Client Growth Partner, you will take ownership of growing strategic retail accounts, expanding executive relationships, and positioning Nagarro as a trusted transformation partner.

Your success will be measured by your ability to unlock new business opportunities, build sustainable revenue growth, and bring together the full strength of Nagarro's global organization to deliver measurable value for our clients.

You will act as the entrepreneur for your accounts, combining commercial ownership, industry expertise, strategic thinking, and strong relationship-building capabilities.

Your Responsibilities

Drive Account Growth & Commercial Success

• Own and execute the growth strategy for assigned strategic retail accounts, with clear responsibility for revenue growth, pipeline development, and profitable business expansion.
• Identify and develop new business opportunities across business units, functions, geographies, and technology domains.
• Develop account plans with defined growth ambitions, strategic priorities, stakeholder maps, and actionable opportunities.
• Build and maintain a healthy, qualified sales pipeline, driving opportunities from initial engagement through successful closure.
• Expand Nagarro's share of wallet by identifying opportunities beyond existing engagements and proactively creating new demand.
• Lead strategic pursuits, commercial negotiations, and complex deal development in collaboration with Nagarro's sales, consulting, and delivery teams.

Build Trusted C-Suite Relationships

• Establish and nurture strong relationships with senior decision-makers, including CEOs, CIOs, CTOs, CDOs, COOs, and other business executives.
• Develop a deep understanding of each client's business strategy, commercial challenges, competitive environment, and transformation priorities.
• Position Nagarro as a strategic advisor and innovation partner rather than simply a technology service provider.
• Initiate executive-level conversations around business outcomes, industry disruption, operational excellence, AI, and digital transformation.
• Build multilevel relationships across the client's organization to create lasting partnerships and reduce dependency on individual stakeholders.

Bring the Full Power of Nagarro to the Client

• Act as the central orchestrator of Nagarro's capabilities for assigned accounts, connecting the right experts, offerings, and delivery teams to client needs.
• Collaborate proactively across business units, geographies, industry practices, and technology capabilities to maximize account potential.
• Identify cross-selling and up-selling opportunities in areas such as AI, data, digital commerce, customer experience, cloud, application modernization, enterprise platforms, and digital operations.
• Work closely with delivery leaders to ensure high client satisfaction, successful execution, and opportunities for account expansion.
• Foster a One Nagarro mindset, ensuring the client's interests and overall account growth take priority over internal organizational boundaries.
• Develop a strong understanding of the retail industry's business models, competitive dynamics, and transformation challenges.
• Engage clients around relevant industry opportunities, including omnichannel commerce, customer loyalty, personalization, merchandising, supply chain optimization, store operations, and AI-driven business transformation.
• Translate technology capabilities into measurable commercial outcomes, including revenue growth, margin improvement, operational efficiency, and customer experience.
• Leverage industry insights, customer success stories, and market trends to initiate meaningful executive conversations and uncover new opportunities.

What You Bring

Experience & Track Record

• Typically 10+ years of relevant experience in IT services, digital transformation, technology consulting, enterprise sales, or strategic account management.
• A demonstrated track record of growing large, complex enterprise accounts and consistently achieving ambitious revenue targets.
• Strong experience in the Retail sector, ideally with established relationships among senior decision-makers at major retailers.
• Proven ability to build trusted C-suite relationships and generate business beyond existing delivery engagements.
• Experience navigating complex, multinational organizations and coordinating cross-functional teams without relying on direct reporting authority.
• Strong commercial acumen, including account planning, pipeline management, contract negotiations, deal structuring, and profitability considerations.

Skills & Mindset

• Entrepreneurial: You see accounts as businesses to grow, not portfolios to administer.
• Client-centric: You understand your client's business before proposing a technology solution.
• Strategic: You can connect business challenges with transformation opportunities and long-term growth plans.
• Collaborative: You know how to mobilize a global organization and make others successful.
• Executive presence: You are comfortable engaging with senior business leaders and constructively challenging their thinking.
• Outcome-oriented: You take ownership of commercial results and follow through on commitments.
• Curious and forward-looking: You actively explore how AI, emerging technologies, and new business models are changing the retail industry.

Excellent communication and negotiation skills in English are essential. Additional languages and experience in European retail markets are an advantage.

How We Define Success

Success in this role is defined by tangible business outcomes, not simply account activity.

• Revenue Growth: Consistent year-over-year growth across assigned accounts.
• Strategic Relationships: Strong, active C-suite sponsorship and broader stakeholder coverage.
• Account Penetration: Increased share of wallet, new buying centers, and expansion into additional business areas.
• Cross-Nagarro Collaboration: Measurable business generated by leveraging capabilities across the global organization.
• Profitable Growth: Commercial success that creates long-term value for both Nagarro and our clients.
• Client Partnership: Strong customer satisfaction, trust, retention, and strategic relevance.

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