At a Glance
- Tasks: Act as the key contact between residents and the construction team on a live project.
- Company: Join a well-established principal contractor in East London.
- Benefits: Earn up to £225 per day with potential for remote work.
- Other info: Flexible contract lasting until early 2027 with great career exposure.
- Why this job: Make a real difference by supporting residents during construction works.
- Qualifications: Experience as a Resident Liaison Officer or similar role required.
The predicted salary is between 33750 - 41250 £ per year.
Freelance Resident Liaison Officer (RLO) in East London. Up to £225 per day | Freelance | Mid-Term Contract.
Nadson Consulting are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established principal contractor on a live residential project in East London. The position will be predominantly site-based and will involve acting as the key point of contact between the project team and residents across approximately 130 occupied apartments. This is a freelance contract offering £170–£225 per day, with work currently expected to continue into early 2027. There may also be some flexibility to work from home once fully established on the project.
The Role
You will be responsible for managing day-to-day communication with residents while supporting the delivery team in gaining access to occupied properties and balcony areas. Responsibilities will include:
- Acting as the primary liaison between residents and the construction team
- Coordinating and arranging access to approximately 130 occupied apartments
- Managing resident communications regarding upcoming works
- Producing and distributing letters, notices and appointment information
- Arranging access to apartments and balconies in line with the programme
- Keeping accurate records of resident contact, appointments and access arrangements
- Dealing professionally with resident queries, concerns and complaints
- Working closely with the site and delivery teams to minimise disruption
- Ensuring residents are kept fully informed throughout the works
Candidate Requirements
We are looking for someone with previous experience as a Resident Liaison Officer / Tenant Liaison Officer / Customer Liaison Officer. Ideally you will have worked for a principal contractor delivering works within occupied residential properties, including refurbishment, remediation, planned maintenance, external works or similar programmes.
You will need to be:
- Confident dealing directly with residents
- Highly organised
- Professional and personable
- Comfortable managing access arrangements across multiple properties
- Able to communicate effectively with both residents and construction teams
- Available to start at relatively short notice
Please apply with an up-to-date CV or contact Nadson Consulting confidentially for further details.
Resident Liaison Officer in Stratford employer: Nadson Consulting Limited
Nadson Consulting Limited is an excellent employer for those seeking a dynamic and rewarding role in the heart of London. With competitive day rates and the opportunity to work on high-value projects in the hotel and hospitality sectors, employees benefit from a collaborative work culture that encourages professional growth and development. This short-term position offers flexibility and the chance to gain invaluable experience alongside seasoned professionals in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Stratford
✨Join Customer Support Communities
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We think you need these skills to ace Resident Liaison Officer in Stratford
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Nadson Consulting Limited know if you can meet their needs without any hiccups!
Tailor Your Application to Nadson Consulting Limited:Every company has its vibe and customer approach. Research Nadson Consulting Limited's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Nadson Consulting Limited
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Nadson Consulting Limited.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
