Introduction
We are looking for a medical receptionist apprentice to join our team. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role.
About the Employer
Moseley Medical Centre is a UK GP practice providing family health services, including advice, vaccinations, prescriptions, and treatment.
What You'll Do
What you'll do at work:
To provide a confidential, efficient and effective service to patients of the practice, always ensuring that patients and visitors are in no doubt that the practice is a provider of quality service in all that we do.
Main Duties:
- Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre
- Registering patient arrivals within the health centre
- Answering the telephone, transferring calls and taking messages
- Taking enquiries and requests for repeat medication from patients
- Keeping the waiting area a safe environment for all users
- Dealing with incoming and outgoing post
- Filing patient notes (both electronic and paper)
- Dealing with new and temporary patient registrations
- Ensuring all letters and samples are ready for courier collection
- Updating patient demographic changes on the system
- Liaise with other support services when needed
- Any other reasonable duties
Training Outcome
Full-time post following completion of the apprenticeship programme.
Skills Required
- Communication Skills
- Customer care skills
- Non judgemental
- Organisation skills
- Patience
- Team working
Qualifications
- Essential - GCSE - Maths - 4-9(A-C)
- Essential - GCSE - English - 4-9(A-C)
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday - Friday, between 8am-5pm.
Expected Duration: 1 Year 6 Months
Training Provider: COREED LIMITED
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Contact Details:
NADIA MALIK & JUNAID MALIK Recruitment Team
