Director

C-Suite Director

Role Purpose

Build our C-Suite business, through ensuring a great product, account management, and partnerships.

3Rs Objectives

1. More Revenue
2. Closer Relationships
3. Better Reputation

Grow the total membership, ensure a great member experience, and high partner renewal rates within our brand and vibrant partnership ecosystems.

The C-Suite Director is responsible for:

1. Developing and implementing the strategy for up and cross-selling our products and services to existing members with the C-Suite Managers team.
2. Ensuring a competitively superior network offering for members that delivers a high renewal rate across all networks.
3. Developing the strategy and roadmap for new partnerships, maximizing existing partner enablement strategies, and managing the sales and account management aspects of partners.

Reporting

• Reports to: Chief Executive Officer (CEO)

Key Partnership Responsibilities

1. Regularly auditing our partnership portfolio, identifying opportunities and maintaining healthy ecosystems around each network, using our ecosystem framework approach.
2. Building a pipeline of potential partnerships and initiating contact and negotiations with decision makers within those companies.
3. Responsible and accountable for delivering against partnership growth targets, reporting on partner performance on a regular basis to all relevant stakeholders.
4. Developing, leading, and owning the overall partner strategy in conjunction with the Chief Executive Officer.
5. Cultivating executive relationships with partners, optimizing their performance and identifying additional business opportunities to expand revenues.
6. Acting as a trusted point of contact for all partnership enquiries by demonstrating a deep understanding of partners’ business drivers, challenges, and offering solutions that drive mutual positive business outcomes.

Key Membership Responsibilities

1. Regularly auditing our membership engagement, identifying risks and opportunities, and maintaining healthy membership relationships.
2. Ensuring the Member Engagement Plans are happening and delivering value, linked to the company’s data strategy through working with the Finance and Data Director.
3. Ensuring the C-Suite Managers have good knowledge of our other services and the ability to upsell them.
4. Driving the upsell and cross-sell activity, achieving and surpassing the related budgets and targets, and reporting on performance against the plan.
5. Building and managing a high-performance account management team, ensuring the client experience has ‘moments of truth’ and is rated above the agreed NPS.
6. Appointing and developing an account lead who can drive and support all the activities under the membership responsibilities.

Key Programme Responsibilities

1. Regularly auditing our events programme, identifying risks and opportunities, and ensuring a well-planned and managed programme.
2. Ensuring the events programme has ‘wow’ factor, remains innovative and impactful, and continues to draw in and satisfy the most demanding of members.
3. Ensuring the programme team has excellent knowledge of our networks and membership issues.
4. Ensuring the events programme has ‘lightbulb moments’, is inclusive for all networks and members, and is rated above the agreed NPS.
5. Managing the Programme Director and their team to be a high-performance team.

Ambassador of Our Purpose and Values

1. Focus on Impact: We make a difference to our clients, technical partners, colleagues, and our company by focusing on delivering the right things with passion and purpose.
2. Succeed Together: We achieve more as a team; we improve and celebrate together.
3. Listen, Learn & Innovate: We continually learn. We make a difference and innovate through the depth and breadth of our knowledge and experience.
4. Integrity: We are authentic, honest, ethical, and fair. We do the right thing. People trust us.

Desired Skills & Experience

1. Demonstrated ability to think strategically and analytically, with the ability to build and convey compelling value propositions.
2. Experience at working across different C-Suite roles.
3. Experience at identifying, winning, and managing members and partners for new ventures.
4. Proven track record in developing, maintaining, and growing small and large accounts.
5. Track record of achieving/exceeding targets.
6. Experience of generating new business through prospecting and targeting of organisations.
7. Ability to build strong collaborative relationships between different functions across organisations.
8. Sales planning and reporting, with experience of introducing real forecasting rigour.
9. A deep sense of ownership, drive, and entrepreneurship.

#J-18808-Ljbffr