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For Companies At a Glance
- Tasks: Support customers with inventory and logistics, ensuring smooth stock movements.
- Company: Join Nadel, a dynamic company focused on global logistics and operations.
- Benefits: Enjoy 23 days of paid holidays, a company pension, and a permanent contract.
- Why this job: Be part of a vibrant team, gain valuable experience, and make an impact in global events.
- Qualifications: A Levels preferred; previous customer service experience is essential.
- Other info: Work Monday to Friday, 9am to 5:30pm, in a supportive and inclusive environment.
The predicted salary is between 20800 - 36400 £ per year.
Overview
Provide customer support for inventory and logistics.
Responsibilities
- Coordinating and monitoring of incoming and outgoing stock movements through our partner warehouses
- Handling import/export issues (training will be provided)
- Creating new, accurate listings for merchandise on the stock management system and online eStores, working closely with account managers
- Creating SKU’s (product codes) and ASN (advanced shipping notice)
- Liaising with clients to put together merchandise and loan item shipments to meet their calendar requirements for global events. Includes scheduling and overseeing international return shipments
- Monitoring the support inbox and providing customer service support
- Checking and approving courier invoices
- Creating shipping documents
- Dealing with Freshdesk tickets
- Maintaining the relationship with the warehouses and ensuring they meet their SLA
- Liaising with couriers for incoming and outgoing shipments
Qualifications
- Educated to A Level preferable
- Previous Customer Service experience is required
- Highly organised and proactive
- Good communication skills
- Excellent at prioritizing, managing a variety of tasks at once
- Excellent written and spoken English
- Proficiency in Outlook
- Very good understanding of MS Excel
Equal Employment Opportunity: Nadel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. You may read Equal Employment Opportunity is the Law by clicking on the corresponding link.
By submitting your application you acknowledge and confirm that you have received, read and understand Nadel\’s Applicant Privacy Notice and hereby authorize and consent to the Company\’s use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.
Details
- Reports to: Head of Global Logistics & Operations
- Location: Monmouth House, 87-93 Westbourne Grove, London, W2 4UL
- Hours: 37.5 hours per week, Monday to Friday, 9am to 5:30pm
- Salary: £26,000 per annum depending on experience
- Benefits: 23 days paid holidays, Company Pension, Permanent contract, Referral programme
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Advertising Services
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Customer Service Agent employer: Nadel
Contact Detail:
Nadel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the logistics and inventory management processes. Understanding how stock movements work will give you an edge in discussions during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries and resolving issues. Role-playing common scenarios can help you feel more prepared and confident.
✨Tip Number 3
Get comfortable with tools like Freshdesk and Excel, as these are crucial for the role. Consider taking a quick online course to enhance your proficiency before applying.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the job description. Emphasise your organisational abilities, communication skills, and proficiency in tools like Outlook and MS Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific duties from the job description, such as handling import/export issues or liaising with clients, to demonstrate your understanding of the position.
Highlight Relevant Experience: In your application, provide examples of past experiences where you successfully managed multiple tasks or resolved customer issues. This will show your ability to thrive in a fast-paced environment, which is crucial for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Customer Service Agent.
How to prepare for a job interview at Nadel
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've handled challenging situations, as this will demonstrate your ability to manage customer inquiries effectively.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational skills, be prepared to discuss how you prioritise tasks and manage multiple responsibilities. You could mention tools or methods you use to stay organised, which will show that you're proactive.
✨Familiarise Yourself with Logistics Terminology
Even though training will be provided, having a basic understanding of logistics terms like SKU and ASN can give you an edge. It shows your enthusiasm for the role and your willingness to learn, which is always appreciated.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company culture, team dynamics, or specific challenges the customer service team faces. This not only shows your interest in the position but also helps you gauge if it's the right fit for you.
