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For Companies At a Glance
- Tasks: Support customers with inventory and logistics while coordinating stock movements.
- Company: Join a dynamic team at Nadel, a leader in logistics and customer service.
- Benefits: Enjoy 23 days holiday, a pension scheme, and a permanent contract.
- Why this job: Gain valuable experience in logistics and customer service while making an impact.
- Qualifications: A Levels preferred; previous customer service experience is essential.
- Other info: Flexible work environment with opportunities for growth and development.
The predicted salary is between 20800 - 31200 £ per year.
General Information
Reports to: Head of Global Logistics & Operations
Location: Monmouth House, 87-93 Westbourne Grove, London, W2 4UL
Hours: 37.5 hours per week, Monday to Friday, 9am to 5:30pm
Salary: £26,000 per annum depending on experience
Benefits: 23 days paid holidays, Company Pension, Permanent contract, Referral programme
Overview
Provide customer support for inventory and logistics. Logistics experience preferred but training possible if required.
Responsibilities
- Coordinating and monitoring of incoming and outgoing stock movements through our partner warehouses
- Handling import/export issues (training will be provided)
- Creating new, accurate listings for merchandise on the stock management system and online eStores, working closely with account managers
- Creating SKUs (product codes) and ASN (advanced shipping notice)
- Liaising with clients to put together merchandise and loan item shipments to meet their calendar requirements for global events. Includes scheduling and overseeing international return shipments
- Monitoring the support inbox and providing customer service support
- Checking and approving courier invoices
- Creating shipping documents
- Dealing with Freshdesk tickets
- Maintaining the relationship with the warehouses and ensuring they meet their SLA
- Liaising with couriers for incoming and outgoing shipments
Qualifications
- Educated to A Level preferable
- Previous Customer Service experience is required
- Highly organised and proactive
- Good communication skills
- Excellent at prioritizing, managing a variety of tasks at once
- Excellent written and spoken English
- Proficiency in Outlook
- Very good understanding of MS Excel
Equal Employment Opportunity
Nadel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. You may read Equal Employment Opportunity is the Law by reviewing the corresponding policy.
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Customer Service and Logistics Coordinator employer: Nadel International
Contact Detail:
Nadel International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Logistics Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customer service sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and logistics. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or resolved customer issues efficiently. This will highlight your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service and Logistics Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer service or logistics experience you have, even if it's from a different role. We want to see how you can bring your unique background to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a bit of personality!
Show Off Your Communication Skills: Since this role involves liaising with clients and managing various tasks, make sure your written application showcases your excellent communication skills. Clear, concise language will help us see that you can handle the responsibilities of the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Nadel International
✨Know Your Logistics Basics
Brush up on the fundamentals of logistics and inventory management. Even if you haven't worked in logistics before, understanding key terms and processes will show your enthusiasm and readiness to learn.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight how you handled difficult situations or went above and beyond for a client, as this role heavily relies on strong communication and support.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you prioritise tasks and manage multiple responsibilities. You might even want to bring a planner or digital tool to show how you keep track of your workload.
✨Familiarise Yourself with Tools
Get comfortable with tools like MS Excel and Freshdesk. If you can, practice using these platforms before the interview. Being able to discuss your proficiency will give you an edge and show that you're ready to hit the ground running.
