Senior Boutique & Client Experience Advisor
London | Full-time. Reports to: London Boutique & Operations Manager. Arabic speaking preferred.
The Role
Nada Ghazal Fine Jewelry is an independent fine jewelry house founded in Beirut, with its London home in Belgravia.
We are looking for a Senior Boutique Sales Advisor to play a key role in delivering an exceptional client experience while driving boutique sales and developing long-term client relationships. This is a senior, hands‑on client‑facing position for someone with strong luxury sales experience, excellent clienteling skills and a genuine understanding of high‑touch, relationship‑led selling.
Client Experience & Sales
- Deliver an exceptional, highly personalised experience to every client.
- Lead private appointments and confidently guide clients through the collections and bespoke offering.
- Drive personal sales performance and contribute to boutique targets.
- Develop long‑term relationships with existing, prospective, UHNW and VIP clients.
- Identify opportunities for cross‑selling, repeat purchases and client development.
- Build and maintain a strong personal client pipeline.
- Follow up thoughtfully and consistently after appointments, purchases and client interactions.
Clienteling & CRM
- Develop and maintain strong client relationships through proactive clienteling.
- Engage clients around new collections, relevant pieces, special occasions and appointments.
- Keep client profiles and interactions accurately updated.
- Share relevant client insights and opportunities with the Boutique & Operations Manager and Marketing team.
- Support client re‑engagement and outreach initiatives.
Appointments & Events
- Prepare thoroughly for private, bespoke and VIP appointments.
- Support private previews, launches, dinners, trunk shows and other client events.
- Host clients and guests with warmth, discretion and professionalism.
- Follow up with clients before and after events to develop relationships and sales opportunities.
Boutique
- Maintain the highest standards of boutique presentation, product handling and client service.
- Support the Boutique & Operations Manager with daily boutique responsibilities and floor coverage.
- Follow all security, stock handling and operational procedures.
- Support stock movements, client collections and deliveries when required.
- Represent the house and its values at all times.
The Person
- Experienced in luxury sales, with a proven track record in a high‑end client‑facing environment.
- Minimum 5 years’ experience in luxury sales, ideally within fine jewelry, luxury fashion or another high‑value luxury category.
- A strong relationship builder with excellent clienteling skills.
- Naturally warm, polished and confident with discerning and UHNW clients.
- Commercially minded, ambitious and motivated by achieving results.
- Highly organised with excellent attention to detail.
- Comfortable working independently within a small, entrepreneurial team.
- Passionate about jewelry, design and exceptional client experience.
Fine jewelry experience is highly desirable.. Arabic is highly desirable.
Experience
- Not required
Employment
- Full-time
Schedule
- Monday to Saturday - 09:30 - 18:30
Salary
- £45,000 – £55,000 yearly
Benefits
- Staff discount and pension
Starting time
- Immediate start!
About Nada Ghazal Fine Jewelry
A place for entrepreneurs and people that want to help the founder grow the business.
Senior Sales Advisor employer: Nada Ghazal Fine Jewelry
Nada Ghazal Fine Jewelry is an exceptional employer that values creativity and personal growth, offering a vibrant work culture in the heart of London. Employees benefit from a supportive environment that encourages collaboration and innovation, alongside opportunities for professional development and involvement in unique events that enhance client experiences. With a focus on delivering personalised service, this role allows you to make a meaningful impact while being part of a passionate team dedicated to excellence.
