Senior Boutique & Client Experience Advisor

London | Full-time

The Role

Nada Ghazal Fine Jewelry is an independent fine jewelry house founded in Beirut, with its London home in Belgravia.

We are looking for a Senior Boutique & Client Experience Advisor to play a key role in delivering an exceptional client experience while driving boutique sales and developing long-term client relationships.

This is a senior, hands-on client-facing position for someone with strong luxury sales experience, excellent clienteling skills and a genuine understanding of high-touch, relationship-led selling.

Client Experience & Sales

• Deliver an exceptional, highly personalised experience to every client.
• Lead private appointments and confidently guide clients through the collections and bespoke offering.
• Drive personal sales performance and contribute to boutique targets.
• Develop long-term relationships with existing, prospective, UHNW and VIP clients.
• Identify opportunities for cross-selling, repeat purchases and client development.
• Build and maintain a strong personal client pipeline.
• Follow up thoughtfully and consistently after appointments, purchases and client interactions.

Clienteling & CRM

• Develop and maintain strong client relationships through proactive clienteling.
• Engage clients around new collections, relevant pieces, special occasions and appointments.
• Keep client profiles and interactions accurately updated.
• Share relevant client insights and opportunities with the Boutique & Operations Manager and Marketing team.
• Support client re-engagement and outreach initiatives.

Appointments & Events

• Prepare thoroughly for private, bespoke and VIP appointments.
• Support private previews, launches, dinners, trunk shows and other client events.
• Host clients and guests with warmth, discretion and professionalism.
• Follow up with clients before and after events to develop relationships and sales opportunities.
• Maintain the highest standards of boutique presentation, product handling and client service.
• Support the Boutique & Operations Manager with daily boutique responsibilities and floor coverage.
• Follow all security, stock handling and operational procedures.
• Support stock movements, client collections and deliveries when required.
• Represent the house and its values at all times.

The Person

We are looking for someone who is:

• Experienced in luxury sales, with a proven track record in a high-end client-facing environment.
• Minimum 5 years’ experience in luxury sales, ideally within fine jewelry, luxury fashion or another high-value luxury category.
• A strong relationship builder with excellent clienteling skills.
• Naturally warm, polished and confident with discerning and UHNW clients.
• Commercially minded, ambitious and motivated by achieving results.
• Highly organised with excellent attention to detail.
• Comfortable working independently within a small, entrepreneurial team.
• Passionate about jewelry, design and exceptional client experience.

Fine jewelry experience is highly desirable.