At a Glance
- Tasks: Supervise the Property Repairs Helpdesk and ensure efficient service delivery.
- Company: Join a dynamic team focused on property repairs in social housing.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity for growth in a collaborative and fast-paced setting.
- Why this job: Lead a motivated team and make a real difference in property maintenance.
- Qualifications: Experience in property repairs and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an organised and proactive supervisor who can support the smooth running of the CAS-2 Property Repairs Helpdesk while leading and motivating a small team. You will work closely with operational teams, surveyors, contractors, landlords, and external stakeholders to ensure repairs are delivered efficiently, contractual targets are achieved, and service standards remain high. This role is ideal for someone with experience in property repairs or maintenance within the social housing or private rented sector who is ready to step into or further develop within a supervisory position.
Responsibilities
- Supervise the day‑to‑day operation of the CAS‑2 Property Repairs Helpdesk, ensuring efficient service delivery.
- Support and guide Helpdesk staff, maintaining appropriate staffing levels and team performance.
- Ensure repair requests are processed promptly and in line with contractual and performance targets.
- Resolve queries and support problem‑solving to ensure effective outcomes for service users and stakeholders.
- Liaise with CAS‑2 Managers and commissioners regarding repair progress and escalated issues.
- Work collaboratively with surveyors, operational teams, contractors, landlords, and the Nacro Leasing Team.
- Oversee contractor performance updates to ensure jobs are allocated effectively and deliver value for money.
- Coordinate responses to repair quality concerns and ensure learning informs contractor and landlord reviews.
- Support pre‑ and post‑inspections and property condition surveys alongside surveyors.
- Compile and analyse repairs and maintenance data to produce performance reports and KPI information.
- Deputise for the Property Repairs Helpdesk Manager during periods of absence.
Who Will Thrive in This Role?
- Strong communicators who can confidently engage with a range of internal and external stakeholders.
- Organised professionals who can manage competing priorities and work effectively under pressure.
- Detail‑focused individuals with strong administrative and reporting skills.
- Collaborative team players with leadership or supervisory experience.
- Problem‑solvers who can respond positively to challenges and changing priorities.
Essential Skills & Experience
- Minimum of two years' experience in property repairs and maintenance within the social housing or private rented sector.
- Ideally experienced within a property repairs helpdesk environment.
- Strong understanding of the rented and/or social housing sector.
- Experience managing complex administrative systems.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to prioritise workloads and meet deadlines.
- Experience monitoring KPIs and producing performance reports.
- Good ICT skills, including Microsoft Excel, Word, and Outlook.
- Excellent attention to detail; Disability Confident.
Property Repairs Helpdesk Supervisor employer: Nacro's Cas
Join a dynamic and supportive work environment as a Property Repairs Helpdesk Supervisor, where your leadership will directly contribute to enhancing service delivery in the social housing sector. We prioritise employee growth through ongoing training and development opportunities, fostering a culture of collaboration and innovation. Located in a vibrant community, our team enjoys a strong sense of purpose while making a meaningful impact on residents' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Property Repairs Helpdesk Supervisor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property repairs and maintenance sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their needs, especially in managing helpdesk operations and working with various stakeholders.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles, particularly in property repairs or helpdesk environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining our team.
We think you need these skills to ace Property Repairs Helpdesk Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in property repairs and maintenance. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Property Repairs Helpdesk Supervisor role. Share specific examples of your leadership experience and problem-solving skills.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Nacro's Cas
✨Know Your Stuff
Make sure you brush up on your knowledge of property repairs and the social housing sector. Familiarise yourself with common issues, processes, and terminology. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed projects. Highlight how you motivated others, resolved conflicts, or improved team performance. This will demonstrate your capability to supervise effectively.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of specific situations where you had to resolve a challenging issue related to property repairs or customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Engage with Stakeholders
Since this role involves liaising with various stakeholders, prepare to discuss how you would communicate and collaborate with them. Share examples of how you've successfully worked with different teams or external partners in the past to achieve positive outcomes.
