Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with people through various communication methods and manage competing priorities effectively.
- Company: Nacro is a leading organization focused on supporting individuals in the criminal justice system.
- Benefits: Enjoy 25 days holiday, flexible work options, and a £50 contribution towards glasses.
- Why this job: Make a real impact in the community while gaining valuable experience in criminal justice.
- Qualifications: Must have a full clean UK driving license and basic ICT skills; training provided.
- Other info: Open to applicants with lived experience of the criminal justice system.
The predicted salary is between 19900 - 25000 £ per year.
-
Genuine interest in people – wants to interact with people through different methods (phone, email, face to face) and can change their own communication style to meet the needs of the audience and situation. Listening, asking questions to confirm understanding, clear and concise, doesn’t always accept the status quo. Uses common sense to help make decisions.
-
Acts with integrity and within professional boundaries in the service users’ best interests and Nacro. Knows when to escalate issues or concerns, and to ask for help.
-
Able to manage competing priorities – manages self, is organised to deliver, updates systems and reports in a timely manner, sets reminders and follows up to ensure outcomes happen. Pays attention to the detail.
-
ICT literate – training will be given for our systems, need to be able to use outlook, word and excel at a basic level. ·
Non-Negotiables – Without these things you would find it very challenging to complete the job role.
-
Full clean UK Driving licence.
-
Access to vehicle – you will be reimbursed for your mileage at 45p per mile.
-
Willing to undertake extensive travel for business.
-
Business car insurance will be required if appointed for the post,
-
An enhanced DBS check will be required for this role. as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. This role also requires a Prison Clearance.
-
We welcome applications from individuals with lived experience of the criminal justice system, and having a criminal record will not necessarily preclude you from being successful in your application.
Rewards and Benefits-
-
25 days holiday + bank holidays
-
Free eye test and £50 contribution towards glasses
-
Employee assistance programme
-
Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements.
-
The opportunity to work flexibly within the community as this role allows you to work from home in between property visits., This role provides an excellent springboard into other criminal justice professions including experience of working with a range of criminal justice agencies. In addition, you will gain experience in liaising local authority Housing Benefit departments and the DWP to resolve financial issues.
-
Resilient – doesn’t take the events of the day home with them, undertakes activity to care for own wellbeing.
-
Curious – will ask questions to understand before finding solutions or signposting. ·
-
Emotionally intelligent – Perceptive to human behaviour, instinctively knows when something isn’t right.
-
Has a level of self-confidence and knows own limitations. Positive outlook – enthusiastic and willing to learning.
-
Warm personality, smiles and gives appropriate eye contact, demonstrates.
-
Demonstrates team working and supports peers. Combines efforts with others.
-
Personal values match those of Nacro.
Job Type: Permanent/Full -Time
Salary: £24,962 Per Annum (Base salary £23,962 + £1,000 Unsociable Hours) – this role is also eligible for a one-off retention payment of £1000 upon successfully completing 9 months service*
*The quoted figure is a full-time equivalent value, which will be pro-rated for part-time staff – subject to qualifying eligibility of service and not being under notice at the qualifying date
Full Time: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 08:00 and 22:00
Location: Southampton
Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.
Making a difference
The Community Accommodation with Support, tier 2 (CAS-2) contract is a high-profile commission direct from the Ministry of Justice. Operating in every region across England and Wales. CAS-2 provide accommodation, support to low and medium risk offenders that are eligible for a home detention curfew or bail that would otherwise be held in prison because they do not have accommodation in the community. It is currently Nacro’s largest single contract and is set to grow by 60% over the next 18 months!
What will you be doing
If you have any questions or would like to have an informal chat regarding the role, please email ellie.frisby@nacro.org.uk
Housing officer employer: Nacro's (cas
Contact Detail:
Nacro's (cas Recruiting Team
ellie.frisby@nacro.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Housing officer
✨Tip Number 1
Show your genuine interest in people by preparing examples of how you've successfully interacted with diverse audiences. Think about times when you adapted your communication style to meet the needs of different individuals.
✨Tip Number 2
Demonstrate your ability to manage competing priorities by discussing specific strategies you use to stay organized. Mention any tools or methods you rely on to keep track of tasks and deadlines.
✨Tip Number 3
Highlight your emotional intelligence by sharing experiences where you recognized and responded to the emotions of others. This could include situations where you had to navigate sensitive topics or support someone in distress.
✨Tip Number 4
Be prepared to discuss your resilience and self-care practices. Share how you maintain a positive outlook and manage stress, especially in challenging situations related to the role.
We think you need these skills to ace Housing officer
Some tips for your application 🫡
Show Genuine Interest in People: In your application, highlight your genuine interest in interacting with people. Provide examples of how you've adapted your communication style to meet the needs of different audiences, whether through phone, email, or face-to-face interactions.
Demonstrate Decision-Making Skills: Illustrate your ability to use common sense in decision-making. Share specific instances where you had to escalate issues or seek help, showcasing your integrity and professionalism in service users' best interests.
Highlight Organizational Skills: Emphasize your ability to manage competing priorities effectively. Discuss how you stay organized, set reminders, and follow up on tasks to ensure timely outcomes, paying attention to detail in your work.
Express Willingness to Learn: Convey your enthusiasm for learning new ICT skills, especially regarding Outlook, Word, and Excel. Mention any previous experiences where you quickly adapted to new systems or technologies.
How to prepare for a job interview at Nacro's (cas
✨Show Genuine Interest in People
Demonstrate your ability to connect with others by sharing examples of how you've effectively communicated with diverse audiences. Highlight your adaptability in changing your communication style based on the situation.
✨Exhibit Strong Listening Skills
Prepare to showcase your active listening abilities. Be ready to discuss instances where you asked clarifying questions to ensure understanding and how this led to better outcomes.
✨Demonstrate Organizational Skills
Discuss your methods for managing competing priorities and staying organized. Mention any tools or systems you use to keep track of tasks, deadlines, and follow-ups.
✨Emphasize Emotional Intelligence
Be prepared to talk about your awareness of human behavior and how you handle sensitive situations. Share examples of when you've recognized when something wasn't right and how you responded appropriately.
