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- Tasks: Engage with people through calls, emails, and face-to-face interactions while managing priorities.
- Company: Nacro is dedicated to supporting individuals in the criminal justice system and promoting positive change.
- Benefits: Enjoy 25 days holiday, flexible work options, and a £50 contribution towards glasses.
- Why this job: Gain valuable experience in criminal justice and make a real impact in people's lives.
- Qualifications: Must have a full clean UK driving license and basic ICT skills; training provided.
- Other info: We encourage applications from those with lived experience of the criminal justice system.
The predicted salary is between 24000 - 36000 £ per year.
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Genuine interest in people – wants to interact with people through different methods (phone, email, face to face) and can change their own communication style to meet the needs of the audience and situation. Listening, asking questions to confirm understanding, clear and concise, doesn’t always accept the status quo. Uses common sense to help make decisions.
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Acts with integrity and within professional boundaries in the service users’ best interests and Nacro. Knows when to escalate issues or concerns, and to ask for help.
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Able to manage competing priorities – manages self, is organised to deliver, updates systems and reports in a timely manner, sets reminders and follows up to ensure outcomes happen. Pays attention to the detail.
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ICT literate – training will be given for our systems, need to be able to use outlook, word and excel at a basic level. ·
Non-Negotiables – Without these things you would find it very challenging to complete the job role.
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Full clean UK Driving licence.
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Access to vehicle – you will be reimbursed for your mileage at 45p per mile.
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Willing to undertake extensive travel for business.
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Business car insurance will be required if appointed for the post.
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An enhanced DBS check will be required for this role. as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. This role also requires a Prison Clearance.
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We welcome applications from individuals with lived experience of the criminal justice system, and having a criminal record will not necessarily preclude you from being successful in your application.
Rewards and Benefits-
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25 days holiday + bank holidays
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Free eye test and £50 contribution towards glasses
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Employee assistance programme
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Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements.
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The opportunity to work flexibly within the community as this role allows you to work from home in between property visits., This role provides an excellent springboard into other criminal justice professions including experience of working with a range of criminal justice agencies. In addition, you will gain experience in liaising local authority Housing Benefit departments and the DWP to resolve financial issues.
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Resilient – doesn’t take the events of the day home with them, undertakes activity to care for own wellbeing. ·
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Curious – will ask questions to understand before finding solutions or signposting. ·
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Emotionally intelligent – Perceptive to human behaviour, instinctively knows when something isn’t right. ·
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Has a level of self-confidence and knows own limitations. Positive outlook – enthusiastic and willing to learning. ·
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Warm personality, smiles and gives appropriate eye contact, demonstrates.
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Demonstrates team working and supports peers. Combines efforts with others.
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Personal values match those of Nacro.
If you have any questions or would like to have an informal chat regarding the role, please email ellie.frisby@nacro.org.uk
Housing officer employer: Nacro's (cas
Contact Detail:
Nacro's (cas Recruiting Team
ellie.frisby@nacro.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Housing officer
✨Tip Number 1
Show your genuine interest in people by preparing examples of how you've successfully interacted with diverse audiences. Think about times when you adapted your communication style to meet the needs of different individuals.
✨Tip Number 2
Demonstrate your ability to manage competing priorities by discussing specific strategies you've used in the past. Highlight your organizational skills and how you keep track of tasks and deadlines.
✨Tip Number 3
Familiarize yourself with basic ICT skills, especially Outlook, Word, and Excel. You can mention any relevant experience or training you've had, even if it's informal, to show your willingness to learn.
✨Tip Number 4
Be prepared to discuss your understanding of the criminal justice system and how your personal values align with those of Nacro. If you have lived experience, consider how it has shaped your perspective and approach to the role.
We think you need these skills to ace Housing officer
Some tips for your application 🫡
Show Genuine Interest in People: In your application, highlight your genuine interest in interacting with people. Provide examples of how you've adapted your communication style to meet the needs of different audiences, whether through phone, email, or face-to-face interactions.
Demonstrate Decision-Making Skills: Illustrate your ability to use common sense in decision-making. Share specific instances where you had to escalate issues or seek help, emphasizing your integrity and professionalism in those situations.
Highlight Organizational Skills: Emphasize your ability to manage competing priorities effectively. Discuss how you stay organized, set reminders, and follow up on tasks to ensure timely outcomes. Attention to detail is crucial, so provide examples that showcase this skill.
ICT Literacy: Mention your basic proficiency in using Outlook, Word, and Excel. If you have experience with similar systems, be sure to include that as well. This will demonstrate your readiness to adapt to the training provided for their specific systems.
How to prepare for a job interview at Nacro's (cas
✨Show Genuine Interest in People
Demonstrate your ability to connect with others by sharing examples of how you've effectively communicated in various situations. Highlight your adaptability in changing your communication style to meet the needs of different audiences.
✨Exhibit Strong Listening Skills
During the interview, practice active listening. Ask clarifying questions to confirm your understanding and show that you value the interviewer's insights. This will reflect your commitment to effective communication.
✨Demonstrate Organizational Skills
Be prepared to discuss how you manage competing priorities. Share specific strategies you use to stay organized, such as setting reminders or using digital tools to track tasks and deadlines.
✨Emphasize Emotional Intelligence
Highlight your ability to read human behavior and respond appropriately. Provide examples of situations where your emotional intelligence helped you navigate challenges or support colleagues effectively.
