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- Tasks: Lead a team to deliver impactful housing support services for vulnerable adults.
- Company: Join Nacro, a national charity dedicated to social justice and community support.
- Benefits: Enjoy flexible working, competitive salary, generous leave, and professional development opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in support planning and managing teams, with strong communication skills.
- Other info: Dynamic role with travel across Wales and opportunities for career growth.
The predicted salary is between 36431 - 36431 ÂŁ per year.
Jobtype: Permanent, Full Time
Salary: ÂŁ36,431 Per Annum (ÂŁ36,231 + ÂŁ200 Unsociable working hours Allowance)
Hours: Monday - Friday 09:00-17:00 with an hour lunch. The successful candidate will also be expected to be a part of the CAS-2 on call rota, which spans over weekends, evenings and bank holidays. These shifts will be fairly allocated amongst the CAS-2 national management team.
Location: Cardiff
Covering: Wales
Travel is required as and when needed within the region. A Full Driving License and access to your own vehicle are essential. This role has an “essential travel” requirement. Should you choose to use your own vehicle to meet this requirement, please note that Nacro’s Driving for Work Policy requires all staff who drive for work purposes to have full business use insurance cover for their vehicle. Nacro does not reimburse any additional insurance premium costs, as these are already covered within the Inland Revenue mileage expense rate (currently 45p per mile).
Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime. Nacro delivers the Community Accommodation Support service (CAS) which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed. CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.
Who are we looking for?
This is an exciting opportunity to join our team as a Service Lead to manage and lead a team of Support Workers to deliver high quality, effective supported housing services and housing management services to a range of service user groups (including those on Bail, prison leavers and those going through the criminal justice system) that meet their needs, contractual requirements, and organisational financial targets.
You will be able to demonstrate extensive knowledge of support planning and safeguarding as well as experience of working with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support). We are looking for a Service Lead who is able to prioritise tasks effectively; ensuring their team are supported, Service Users needs are prioritised and contractual KPI’s are met. You will need to be adaptable and highly organised to balance your time. You will champion relationship mapping in your region, including developing links with supporting agencies, promoting CAS at external forums and being part of multi‑agency meetings.
You will have previous line management experience and the ability to successfully lead and line manage a team. You will have excellent people skills, which will be inclusive of problem solving, and both written and verbal communication skills. The role offers flexible working in the community (visiting staff and properties), in the South Yorkshire region. The role includes lone working, you will meet with your team regularly to discuss complex cases. You will be required to travel for training and team meetings.
Key Responsibilities:
- Effectively lead and deliver services which comply with the regulatory framework.
- Meeting service quality standards and ensuring your team are adhering to all operational and policy standards.
- Be the accountable lead for the service.
- Ensuring all service user support and safety plans are in place, are in date and reflect individual needs.
- Ensuring your staff team understand and meet the agreed financial standards on voids, arrears and re‑lets.
- Acting as a lead operational partner liaising with other agencies, partners and commissioners as required.
- Agreeing service level agreements with external agencies that can provide specialist support to your service and build and maintain effective working relationships both externally and internally.
- Work collaboratively with other internal support services – such as Quality, Policy and Safeguarding as well as Finance, IT and HR in order to ensure we are providing the best service to our users.
- Promoting service user involvement in service design and Delivery.
- Managing the rota and on‑call arrangements to ensure that appropriate support is in place and participate in that rota.
What you can expect from us:
- A dynamic and supportive team who delivers results for the people we support every day.
- The opportunity to work flexibly within the community as this role allows you to work from home in between property visits.
- A commitment to helping you learn and develop your career.
- Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements and cycle‑to‑work scheme.
For further information about the role, please click here.
For the Nacro Candidate pack please click here.
At Nacro, we believe in the power of a diverse and inclusive team. We welcome applications from people of all backgrounds, including those with criminal records and first‑hand experience of the criminal justice system. All applications are assessed on merit.
Vetting Requirements:
Due to working with adults in a custodial setting, this role is subject to an Enhanced DBS check against the adult workforce and prison clearance. Having a criminal record will not preclude your success in this role; any criminal record information will be subject to a fair and proportionate assessment. If you would like advice about applying for work with a criminal record, please contact our confidential Criminal Record Support Service.
Visa Sponsorship:
Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK. Applicants must have the right to work in the UK.
Service Lead in Wales employer: Nacro
Contact Detail:
Nacro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Lead in Wales
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their mission and values, especially since Nacro focuses on social justice. Tailor your answers to show how your experience aligns with their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience with vulnerable adults and your leadership skills, as these are key for the Service Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Nacro and making a difference in the community.
We think you need these skills to ace Service Lead in Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Lead role. Highlight your experience with vulnerable adults and your knowledge of support planning, as these are key aspects we’re looking for.
Showcase Your Leadership Skills: We want to see how you’ve successfully led teams in the past. Share specific examples of how you’ve managed staff and met service quality standards, as this will demonstrate your capability for the role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This will help us understand your qualifications and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can process your application efficiently.
How to prepare for a job interview at Nacro
✨Know Your Stuff
Make sure you understand the role of a Service Lead inside out. Familiarise yourself with Nacro's mission, the Community Accommodation Support service, and the specific needs of vulnerable adults. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed complex cases. Highlight your ability to prioritise tasks, support your team, and meet contractual KPIs. This will demonstrate that you're not just a good fit for the role, but also someone who can drive results.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, especially those involving vulnerable adults or multi-agency collaboration. Think through potential scenarios beforehand and outline your approach to problem-solving and relationship building. This will showcase your critical thinking and adaptability.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the team dynamics, challenges faced by the service, or opportunities for professional development. This shows that you're engaged and serious about contributing to the organisation's success.
