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- Tasks: Lead a team to manage and improve void properties for supported housing.
- Company: Join Nacro, a social justice charity making a real impact.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Why this job: Make a difference by ensuring quality homes are available for those in need.
- Qualifications: Experience in property management and strong project management skills required.
- Other info: Opportunity for personal growth and development in a meaningful role.
The predicted salary is between 36213 - 40300 £ per year.
Salary: £36,213 per annum. Hours: Full-Time, 40 hours per week (Monday to Friday) including 1 hour paid lunch break per day. Contract Type: Permanent.
Driving license and access to own car is essential
Overview
Join Nacro – A Social Justice Charity Making a Real Impact
At Nacro, we believe everyone deserves a safe, secure, and supportive place to call home. As part of our mission to transform lives and reduce reoffending, we provide high-quality supported housing across England and Wales. We are now looking for a Void Performance Manager to lead our national voids management function – a vital role in ensuring our supported housing is available and ready for those who need it most.
About The Role
As Void Performance Manager, you’ll lead a skilled, dedicated team in delivering an efficient and cost-effective voids service. You’ll be responsible for ensuring empty properties are turned around quickly, safely, and to a high standard, reducing rent loss and supporting the availability of quality homes for our service users. You’ll work closely with regional contractors, suppliers, and Nacro’s internal property, leasing, and operational teams – setting high standards and driving continuous improvement across the voids process.
Responsibilities
- Responsibility for void management across the Nacro’s Support and Advice Services Directorates for its supported housing services, ensuring all stages of the void process are actioned within target times, so properties are ready to be handed over to Nacro’s operational teams for letting.
- Develop and implement strategies and improvement plans to drive performance of the void processes, best practice and reporting mechanisms.
- Ensuring there are effective arrangements in place for the voids team to coordinate cleaning, gardening, decorating and carpet suppliers along with ordering any repairs, furniture, furnishings, and equipment for void properties, while minimising void time.
- To provide robust contract and performance management of Nacro’s regional contractors and suppliers (incl. cleaning, gardening, decorating and carpet suppliers along with furniture, furnishing and equipment suppliers)
- Developing and maintaining relationships with Nacro’s maintenance helpdesk, surveyors, local operational managers, leasing team, contractors and landlords
- Regularly review and update the void management policy, procedure and processes.
- Prepare timely and accurate management information on voids in conjunction with the Management Information and Insight team. Provide analysis of the reports produced including trends and projections.
- Supporting the Senior Estates Manager to develop a procurement and sourcing strategy for furniture and equipment suppliers for Nacro’s supported housing services to ensure Nacro has adequate and value for money suppliers that can support Nacro in meeting its void targets
Experience, Knowledge, Qualifications, Skills & Abilities
- At least two years in-depth experience of working in a property management environment, dealing with repairs, health and safety checks and void management
- Knowledge of property maintenance/repairs identification.
- Knowledge of housing legislation and compliance requirements.
- Strong project management and organisational skill.
- Experience of working collaboratively with a range of operational and managerial colleagues to deliver prescribed outcomes to challenging deadline
- Excellent analytical skills
- Excellent communication and stakeholder management abilities.
- Ability to work under pressure and meet tight deadlines.
- IT proficiency (e.g., housing management systems, Microsoft Office).
- There will be some travel in this role so a valid UK driving license and a car available and willingness to travel to the location of properties is required.
People Management
- Lead, develop, and support a skilled national voids team to deliver high performance.
- Set clear expectations, objectives, and standards, ensuring consistency across regions.
- Foster collaboration with operations, leasing, and property services teams.
- Manage dispersed teams effectively, promoting accountability and professional growth.
- Drive individual and team development through regular feedback, coaching, and check-ins.
Organisational Performance and Compliance
- Contribute to meeting individual, team, and service performance targets.
- Commit to continuous learning and development through appraisal and supervision.
- Maintain accurate records and produce reports within agreed timeframes.
- Ensure compliance with sector regulations, audits, inspections, and organisational policies.
- Promote Nacro positively, working collaboratively as part of an integrated team.
- Uphold safeguarding, data protection, equality, diversity, and health & safety responsibilities.
- Act as a positive role model, demonstrating behaviours aligned with Nacro’s values.
For further information about the role, pleased click here.
To access the Candidate pack, please click here.
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Void Performance Manager employer: Nacro
Contact Detail:
Nacro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Void Performance Manager
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, especially those who work with voids. Attend industry events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching Nacro and understanding their mission. Be ready to discuss how your experience aligns with their goals, especially in managing voids efficiently and improving processes.
✨Tip Number 3
Showcase your project management skills! During interviews, share specific examples of how you've successfully managed voids or similar projects. Highlight your ability to meet tight deadlines and collaborate with various teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Nacro and making a difference in the community.
We think you need these skills to ace Void Performance Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Void Performance Manager role. Highlight your experience in property management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to manage voids effectively. Use numbers and examples to illustrate how you've improved processes or reduced void times in previous roles.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application is received promptly and allows us to process it efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Nacro
✨Know Your Stuff
Make sure you brush up on your knowledge of property management and void processes. Familiarise yourself with Nacro's mission and values, as well as the specific responsibilities of the Void Performance Manager role. This will help you demonstrate your understanding of the job and how you can contribute to their goals.
✨Showcase Your Experience
Prepare examples from your past work that highlight your experience in property management, particularly in void management and repairs. Be ready to discuss how you've successfully led teams, managed projects, and improved processes in previous roles. This will show them you have the practical skills they’re looking for.
✨Ask Smart Questions
Come prepared with insightful questions about the role and the organisation. Inquire about their current challenges in void management or how they measure success in this position. This not only shows your interest but also gives you a chance to assess if the role is the right fit for you.
✨Demonstrate Team Leadership Skills
Since this role involves leading a national voids team, be ready to discuss your leadership style and how you foster collaboration and accountability. Share specific examples of how you've developed team members and driven performance in the past, as this will resonate well with their expectations.