At a Glance
- Tasks: Provide intensive housing management support and conduct risk assessments.
- Company: Join a supportive team in the Teesside area focused on community wellbeing.
- Benefits: Enjoy 25 days annual leave, flexible working, and excellent employee support.
- Other info: Great career progression opportunities and a positive work environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Full driving licence, DBS check, and a passion for helping others.
Location: Teesside Area, Office base Middlesbrough TS3
Job Overview: A Housing Management worker responsible for managing a portfolio of properties and tenancies within a designated area, providing an intensive Housing Management Service to a core group of people.
Key Responsibilities:
- Provide intensive housing management support.
- Conduct risk assessments and develop accommodation plans.
- Determine eligibility for the service and take necessary actions.
- Handle property management and maintenance issues.
- Collaborate with the Asset Management team to maintain property standards, report repairs promptly, and ensure suitability for letting and safe occupation.
- Maximise rent collection and adhere to the arrears management policy and procedure.
Professional and Technical Experience:
- Maintain the highest professional standards and service levels, treating all service users with dignity and respect.
- Work in partnership with the Housing Management team to meet voids and arrears targets, comply with Tenure Law, and adhere to Housing policies and procedures.
- Foster positive relationships with the local community, neighbours, and landlords.
- Collaborate with key internal partners in Quality, Policy, HR, Finance, and IT to deliver the best possible service.
- Be prepared to work flexibly across more than one area if required.
Requirements:
- Comply with all organisational and compliance elements of the job description.
- Perform duties that may vary within the broad remit of the role and grade, and undertake any reasonable and appropriate duties.
- Have a full driving licence and access to your own vehicle.
- Undergo a DBS check (required).
- Be able to travel regularly.
Benefits:
- Excellent work‑life balance and employee wellbeing support.
- Discretionary 10 days of special leave for dependent or bereavement leave.
- 25 days annual leave per year (plus public holidays) increasing to 30 days (plus 8 public holidays) after 5 years’ service.
- Occupational sick pay scheme exceeding statutory requirements.
Support Worker - Teesside employer: Nacro
As a Support Worker in the Teesside area, you will join a dedicated team committed to providing exceptional housing management services while enjoying an excellent work-life balance and robust employee wellbeing support. With generous annual leave that increases with service, along with discretionary special leave for dependents or bereavement, our organisation prioritises your personal and professional growth in a collaborative and respectful environment. This role not only offers the chance to make a meaningful impact in the community but also provides opportunities for flexible working across various locations, ensuring a dynamic and rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Support Worker - Teesside
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Nacro.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Nacro!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Nacro, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Nacro or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Support Worker - Teesside
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Nacro:Before hitting send, make sure to tailor your application specifically to Nacro! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Nacro
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
