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- Tasks: Support tenants with housing management and ensure their wellbeing.
- Company: Nacro is dedicated to supporting disadvantaged young people and adults through innovative solutions.
- Benefits: Enjoy 25 days annual leave, flexible working options, and generous sick pay.
- Why this job: Join a dynamic team making a real difference in people's lives and promoting social justice.
- Qualifications: Experience in housing management and a full driving license are essential.
- Other info: This role requires regular travel and a DBS check.
The predicted salary is between 28800 - 43200 £ per year.
Location: Teesside Area, Office base Middlesbrough TS3
About Nacro
Saying what we do at Nacro is simple. We house, educate, support, and speak out for – and with – disadvantaged young people and adults. But it’s how we do it that really makes the difference.
By challenging boundaries, setting agendas, and delivering innovative solutions, we successfully promote social justice and give everyone we deal with the best chance of a second chance. And because it affects their lives, we aim to achieve the highest standards in everything we do.
What We Offer
We want all our employees to have an excellent work-life balance, and employee wellbeing is very important to us. Nacro is committed to supporting employees to balance personal and work responsibilities during urgent and unforeseen circumstances through various leave options. We offer a discretionary 10 days of special leave for dependent or bereavement reasons.
Our benefits include a generous annual leave entitlement starting at 25 days (plus public holidays), increasing to 30 days after 5 years of service, and an occupational sick pay scheme that exceeds statutory requirements. If you want to work as part of a dynamic, supportive team that delivers results for the people we support every day, Nacro could be the place for you.
Who Are We Looking For?
We are seeking a Housing Management Worker to join our team, managing a portfolio of properties and tenancies across a designated area. The role involves providing intensive housing management support to a core group of tenants, with experience in housing management, rents, compliance, tenant welfare, safeguarding, property health and safety, and maintenance.
Key Responsibilities
- Provide intensive housing management support.
- Undertake risk assessments and develop accommodation plans.
- Determine eligibility for services and take necessary actions.
- Manage property maintenance issues and work with the Asset Management team to ensure standards are maintained.
- Maximise rent collection and adhere to arrears policies.
- Maintain professional standards and treat everyone with dignity and respect.
- Work in partnership with the Housing Management team to meet targets and comply with laws and policies.
- Foster positive relationships with the community, neighbours, and landlords.
- Collaborate with internal teams to deliver excellent service.
- Be flexible to work across multiple areas as required.
- Comply with organisational and compliance requirements.
- Travel regularly; a full driving license and access to a vehicle are essential.
- DBS check required.
To view the role profile, please click here. For more details on Nacro benefits, click here. Please apply online.
Note: Visa sponsorship is not available for this vacancy. Nacro is a visa sponsorship license holder, but this position does not meet the eligibility criteria for sponsorship. Depending on your circumstances, there may be other routes for you to work with us legally.
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Support Worker - Teesside employer: Nacro
Contact Detail:
Nacro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker - Teesside
✨Tip Number 1
Familiarise yourself with Nacro's mission and values. Understanding how we support disadvantaged individuals will help you align your answers during interviews and demonstrate your commitment to our cause.
✨Tip Number 2
Network with current or former employees of Nacro. They can provide valuable insights into the company culture and the specific challenges faced in the role, which can help you prepare better for any discussions.
✨Tip Number 3
Highlight any relevant experience in housing management or support work during your conversations. Be ready to discuss specific examples of how you've successfully managed tenant relationships or resolved property issues.
✨Tip Number 4
Prepare questions that show your interest in the role and the team dynamics. Asking about collaboration with internal teams or community engagement can demonstrate your proactive approach and eagerness to contribute.
We think you need these skills to ace Support Worker - Teesside
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Support Worker position. Tailor your application to highlight relevant experience in housing management, tenant welfare, and compliance.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience related to housing management and support work. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to manage properties and support tenants effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for supporting disadvantaged individuals and your commitment to social justice. Mention specific examples of how you've successfully managed similar responsibilities in the past and why you want to work with Nacro.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Nacro
✨Understand Nacro's Mission
Before your interview, take some time to research Nacro and its mission. Understand how they support disadvantaged young people and adults, and be prepared to discuss how your values align with theirs.
✨Showcase Relevant Experience
Highlight any previous experience you have in housing management or support work. Be ready to provide specific examples of how you've handled tenant welfare, compliance, or property maintenance issues in the past.
✨Demonstrate Empathy and Respect
As a Support Worker, treating everyone with dignity and respect is crucial. Prepare to discuss scenarios where you've had to show empathy and how you approach building positive relationships with tenants and the community.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you understand more about the team dynamics and expectations at Nacro.
