At a Glance
- Tasks: Lead a team to deliver high-quality supported housing services for diverse service users.
- Company: Join Nacro, a champion for education, housing, and justice reform.
- Benefits: Competitive salary, career progression, and professional development opportunities.
- Other info: Flexible working, travel opportunities, and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in support planning and managing teams, with excellent communication skills.
The predicted salary is between 42290 - 42290 £ per year.
Total Salary: £42,290.72 Per Annum. This comprises a base salary of £37,581, a £200 unsociable hours allowance and 12% area weighting.
Contract: Full Time – Permanent
Working Hours: 37.5 hours per week - Monday- Friday
Location: Croydon
Covering: London South (Croydon, Lambeth, Sutton)
DBS requirement: Enhanced DBS and HMPPS Check
The successful candidate will also be expected to be a part of the CAS-2 on call rota, which spans over weekends, evenings and bank holidays. These shifts will be fairly allocated amongst the CAS-2 national management team.
This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle with business insurance are essential.
This role offers a starting salary within Nacro’s pay structure of £37,581 Entry with expected progression to £38,708 Established within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth.
We are Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side. That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.
This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. Nacro deliver the Community Accommodation Support service (CAS) which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed. CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.
As a Service Lead, you will lead and motivate a team of Support Workers to deliver high-quality, effective supported housing and housing management services. You will oversee services for a diverse range of service users, including young people, individuals experiencing homelessness, and prison leavers, ensuring support is person-centred and tailored to individual needs.
You will be responsible for driving service performance, maintaining compliance with contractual requirements, achieving financial targets, and promoting a positive, safe, and supportive environment for both staff and service users.
Key Responsibilities- Effectively lead and deliver services which comply with the regulatory framework.
- Meeting service quality standards and ensuring your team are adhering to all operational and policy standards. Be the accountable lead for the service.
- Ensuring all service user support and safety plans are in place, are in date and reflect individual needs.
- Ensuring your staff team understand and meet the agreed financial standards on voids, arrears and re-lets.
- Acting as a lead operational partner liaising with other agencies, partners and commissioners as required.
- Agreeing service level agreements with external agencies that can provide specialist support to your service and build and maintain effective working relationships both externally and internally.
- Work collaboratively with other internal support services – such as Quality, Policy and Safeguarding as well as Finance, IT and HR in order to ensure we are providing the best service to our users.
- Promoting service user involvement in service design and delivery.
- Managing the rota and on-call arrangements to ensure that appropriate support is in place and participate in that rota.
About you
This is an exciting opportunity to join our team as a Service Lead to manage and lead a team of Support Workers to deliver high quality, effective supported housing services and housing management services to a range of service user groups (including those on Bail, prison leavers and those going through the criminal justice system) that meet their needs, contractual requirements, and organisational financial targets.
You will be able to demonstrate extensive knowledge of support planning and safeguarding as well as experience of working with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
We are looking for a Service Lead who is able to prioritise tasks effectively; ensuring their team are supported, Service Users needs are prioritised and contractual KPI’s are met. You will need to adapt and be highly organised to balance your time. You will champion relationship mapping in your region, including developing links with supporting agencies, promoting CAS at external forums and being part of multi-agency meetings.
You will have previous line management experience and the ability successfully lead and line manage a team. You will have excellent people skills, which will be inclusive of problem solving, and both written and verbal communication skills.
The role offers flexible working in the community (visiting staff and properties), in the South Yorkshire region. The role includes lone working, you will meet with your team regularly to discuss complex cases. You will be required to travel for training and team meetings.
At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially.
Service Lead - London South employer: Nacro
Nacro is an excellent employer, offering a supportive and inclusive work culture that prioritises professional development and employee growth. As a Service Lead in the East of England, you will have the opportunity to make a meaningful impact in the community while enjoying competitive salary progression and the chance to lead a dedicated team of Support Workers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Lead - London South
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Nacro.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Nacro.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Nacro.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Nacro. Apply directly through us to stand out!
We think you need these skills to ace Service Lead - London South
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Nacro. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Service Lead - London South, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Nacro
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Nacro. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
