At a Glance
- Tasks: Lead a team to deliver high-quality supported housing services for vulnerable adults.
- Company: Join Nacro, a national charity with over 50 years of experience in social justice.
- Benefits: Enjoy flexible working, generous leave, and a supportive team environment.
- Other info: A full driving license and access to a vehicle are required for this role.
- Why this job: Make a real impact in the community while developing your career in a dynamic setting.
- Qualifications: Experience in support planning, safeguarding, and managing teams is essential.
The predicted salary is between 30000 - 40000 £ per year.
- Total Salary: £42,290.72 per annum. This comprises a base salary of 37,581, a £200 unsociable hours allowance and 12 % area weighting.
- Contract : Full time – permanent
- Working Hours: 37.5 hours per week - Monday- Friday
- Location: Croydon
- Covering: London South (Croydon, Lambeth, Sutton)
- DBS requirement: Enhanced DBS and HMPPS Check
The successful candidate will also be expected to be a part of the CAS-2 on call rota, which spans over weekends, evenings and bank holidays. These shifts will be fairly allocated amongst the CAS-2 national management team)
This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle with business insurance are essential.
This role offers a starting salary within Nacro’s pay structure of£37, 581 Entry with expected progression to £38,708 Established within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth
We are Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.
That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.
We see your future, whatever the past.
This role is part of theCommunity Accommodation with Support, Tier 2 (CAS-2)programme , directly commissioned by theMinistry of Justice and operating nationwide across England and Wales.
Nacro deliver the Community Accommodation Support service (CAS) which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed. CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.
As a Service Lead, you will lead and motivate a team of Support Workers to deliver high-quality, effective supported housing and housing management services. You will oversee services for a diverse range of service users, including young people, individuals experiencing homelessness, and prison leavers, ensuring support is person-centred and tailored to individual needs.
You will be responsible for driving service performance, maintaining compliance with contractual requirements, achieving financial targets, and promoting a positive, safe, and supportive environment for both staff and service users.
Key Responsibilities:
- Effectively lead and deliver services which comply with the regulatory framework.
- Meeting service quality standards and ensuring your team are adhering to all operational and policy standards. Be the accountable lead for the service.
- Ensuring all service user support and safety plans are in place, are in date and reflect individual needs.
- Ensuring your staff team understand and meet the agreed financial standards on voids, arrears and re-lets.
- Acting as a lead operational partner liaising with other agencies, partners and commissioners as required. Agreeing service level agreements with external agencies that can provide specialist support to your service and build and maintain effective working relationships both externally and internally.
- Work collaboratively with other internal support services –such as Quality, Policy and Safeguarding as well as Finance, IT and HR in order to ensure we are providing the best service to our users.
- Promoting service user involvement in service design and Delivery. Managing the rota and on-call arrangements to ensure that appropriate support is in place and participate in that rota
About you:
- This is an exciting opportunity to join our team as a Service Lead to manage and lead a team of Support Workers to deliver high quality, effective supported housing services and housing management services to a range of community ...
At Nacro, we believe in the power of a diverse and inclusive team.We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on or
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Service Lead in London employer: Nacro
Nacro is an excellent employer, offering a supportive and inclusive work culture that prioritises professional development and employee growth. As a Service Lead in the East of England, you will have the opportunity to make a meaningful impact in the community while enjoying competitive salary progression and the chance to lead a dedicated team of Support Workers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Lead in London
✨Tip Number 1
Familiarise yourself with Nacro's mission and values. Understanding their commitment to social justice and community support will help you align your responses during interviews, showcasing your passion for the role.
✨Tip Number 2
Network with professionals in the social care sector, especially those who have experience with supported housing services. Engaging with them can provide insights into the role and may even lead to valuable referrals.
✨Tip Number 3
Prepare to discuss specific examples of your leadership experience, particularly in managing teams that support vulnerable adults. Highlighting your problem-solving skills and adaptability will be crucial in demonstrating your fit for the Service Lead position.
✨Tip Number 4
Research the local community and the challenges faced by service users in the Northeast region. Being knowledgeable about the area will show your commitment to understanding the needs of those you will be supporting.
We think you need these skills to ace Service Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in managing teams and working with vulnerable adults. Emphasise your knowledge of support planning, safeguarding, and any previous roles that align with the responsibilities of a Service Lead.
Craft a Compelling Cover Letter:In your cover letter, express your passion for social justice and how your skills can contribute to Nacro's mission. Mention specific examples of how you've successfully led teams or managed complex cases in the past.
Highlight Relevant Qualifications:If you have any qualifications related to social work, management, or support services, be sure to include them. This will demonstrate your commitment to professional development and your capability to fulfil the role's requirements.
Showcase Communication Skills:Since excellent written and verbal communication skills are essential for this role, ensure your application is well-structured and free of errors. Use clear language and provide examples of how you've effectively communicated with diverse stakeholders in previous positions.
How to prepare for a job interview at Nacro
✨Showcase Your Leadership Skills
As a Service Lead, you'll need to demonstrate your ability to manage and lead a team effectively. Prepare examples of how you've successfully led teams in the past, focusing on your approach to support planning and safeguarding.
✨Understand the Role's Requirements
Familiarise yourself with the specific responsibilities outlined in the job description. Be ready to discuss how your experience aligns with managing supported housing services and working with vulnerable adults with complex needs.
✨Highlight Your Communication Skills
Excellent verbal and written communication skills are crucial for this role. Prepare to discuss how you've effectively communicated with various stakeholders, including service users, external agencies, and your team.
✨Demonstrate Adaptability and Organisation
The role requires balancing multiple tasks and adapting to changing situations. Share examples of how you've prioritised tasks and managed your time effectively in previous roles, especially in high-pressure environments.
