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- Tasks: Lead a team delivering housing support to vulnerable adults in the community.
- Company: Join Nacro, a leading Social Justice Charity with over 50 years of impactful community work.
- Benefits: Enjoy flexible working, generous leave, and career development opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills in a supportive environment.
- Qualifications: Experience in support planning and managing teams is essential; strong communication skills are a must.
- Other info: This role requires travel within the South West and a full driving license.
The predicted salary is between 36000 - 60000 £ per year.
Hours: Working hours are between 9am and 10pm, with a 1-hour paid lunch. The successful candidate will be part of the CAS-2 on-call rota, which covers weekends, evenings, and bank holidays. Shifts will be fairly allocated among the CAS-2 management team.
Location: South West, covering Bristol, Yeovil, Swindon, Bournemouth, and Poole. Travel within the region is required, and a full driving license with access to a personal vehicle is essential.
About Nacro: Nacro is a national Social Justice Charity with over 50 years of experience in community development and crime reduction.
We deliver the Community Accommodation Support (CAS) service across England and Wales, assisting courts in making greater use of bail by providing community accommodation and support for adult defendants, including those recently released from custody and on Home Detention Curfew (HDC) or other Licence Orders.
Role Overview:
- We are seeking a Service Lead to manage and lead a team of Support Workers, delivering high-quality supported housing and housing management services to service users including those on bail, prison leavers, and individuals in the criminal justice system.
- The ideal candidate will have extensive knowledge of support planning, safeguarding, and experience working with vulnerable adults with complex needs such as substance misuse, health issues, mental health, employment, and housing support.
- You should be able to prioritize tasks effectively, support your team, and meet contractual KPIs. Adaptability, organization, and relationship-building skills are essential, including developing links with supporting agencies and representing CAS at external forums.
- Previous line management experience, excellent people skills, and strong communication skills are required.
- The role offers flexible community-based work in the Liverpool region, involving lone working, regular team meetings, and travel for training and meetings.
Key Responsibilities:
- Lead and deliver services in compliance with regulatory standards.
- Ensure service quality, policy adherence, and safety plans are in place and up-to-date.
- Manage financial standards related to voids, arrears, and re-lets.
- Act as an operational partner, liaising with agencies, partners, and commissioners, and establishing service level agreements.
- Collaborate with internal departments such as Quality, Safeguarding, Finance, IT, and HR.
- Promote service user involvement and manage on-call rotas to ensure support coverage.
What We Offer:
- A supportive and results-oriented team.
- Flexible community-based working, including remote work between property visits.
- Opportunities for career development.
- Benefits including generous annual leave, special leave, sick pay scheme, and cycle-to-work scheme.
An Enhanced DBS check and Prison Clearance are required, conducted during pre-employment screening.
This role does not offer visa sponsorship, as it does not meet the eligibility criteria set by the UK government.
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Service Lead employer: Nacro
Contact Detail:
Nacro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Lead
✨Tip Number 1
Familiarise yourself with Nacro's mission and values. Understanding the charity's focus on social justice and community support will help you align your responses during interviews and demonstrate your commitment to their cause.
✨Tip Number 2
Network with professionals in the social care sector, especially those who have experience with vulnerable adults. Attend local events or join online forums to build connections that could provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed teams and supported individuals with complex needs. Highlight your adaptability and problem-solving skills, as these are crucial for the Service Lead position.
✨Tip Number 4
Research the regulatory standards and compliance requirements relevant to supported housing services. Being knowledgeable about these aspects will show your readiness to lead and ensure quality service delivery.
We think you need these skills to ace Service Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and working with vulnerable adults. Emphasise your knowledge of support planning, safeguarding, and any previous roles that align with the responsibilities of a Service Lead.
Craft a Compelling Cover Letter: In your cover letter, express your passion for social justice and community support. Mention specific examples of how you've successfully led teams or improved service delivery in past roles, and explain why you're a great fit for Nacro.
Highlight Relevant Skills: Clearly outline your skills in relationship-building, adaptability, and organisation. Provide examples of how you've met KPIs in previous positions and how you plan to ensure compliance with regulatory standards in this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Nacro
✨Understand the Role and Responsibilities
Make sure you thoroughly read the job description and understand the key responsibilities of a Service Lead. Be prepared to discuss how your previous experience aligns with managing a team, supporting vulnerable adults, and ensuring compliance with regulatory standards.
✨Showcase Your People Skills
As this role requires excellent people skills, think of examples from your past where you've successfully built relationships or resolved conflicts. Be ready to demonstrate your ability to lead a team and communicate effectively with both staff and service users.
✨Highlight Your Adaptability
Given the nature of the role, adaptability is crucial. Prepare to share instances where you've had to adjust to changing circumstances or priorities, especially in a community-based setting. This will show your potential employer that you can handle the dynamic environment of the job.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions about the organisation, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the position is the right fit for you.
