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- Tasks: Lead and support teams in providing housing-related support to service users.
- Company: Join Nacro, a national charity dedicated to social justice and community building for over 50 years.
- Benefits: Enjoy competitive pay, generous leave, sick pay, and a cycle-to-work scheme.
- Why this job: Make a real impact by improving lives and supporting vulnerable individuals in your community.
- Qualifications: Must have a full driving license, vehicle access, and experience in support work.
- Other info: Flexible hours and a supportive team environment await you!
Senior Housing Support Worker
Job type: Full Time/Permanent
Salary:£26,678 Per Annum ( Base salary £26,478 + £200 unsociable hours). This role is also eligible for a one-off retention payment of £1,000 upon successfully completing 9 months service
The quoted figure is a full-time equivalent value, which will be pro-rated for part-time staff subject to qualifying eligibility of service and not being under notice at the qualifying date.
Hours: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 08:00 and 22:00
Location: Grimsby/Hull
Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.
This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle are essential. You will be able to claim mileage expenses from base location (to be ascertained) at 45p for every mile travelled.
An Enhanced DBS and Prison Clearance is required for this role. These will be completed as part of the Pre-Employment Screening process.
Nacro is a national Social Justice Charity with more than 50 years’ experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime.
Nacro deliver the Community Accommodation Support service (CAS) which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed. CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.
Duties and responsibilities include but are not limited to:
As a senior support worker, you will act as a senior operational practitioner working across the area guiding and supporting teams in matters of practice, quality, performance, compliance, and resource management and carry a caseload of complex need service users. Line manages support workers as needed for temporary periods; deputising for Service Leads and be a key role in supporting targeted failings services.
Improve the lives of service users by co-ordinating the provision of direct housing related support and housing management services by working with area operational and central support teams and liaising with a range of external agencies and partners.
Key Responsibilities
- Act as a peripatetic senior operational lead working across services providing direct input and support on practice, performance, or quality matters.
- Co-ordinating and delivering service improvement plans for a service or group of services working in collaboration with the Quality team and Service Leads. Support in the co-ordination of service audits.
- Work with the Quality and Safeguarding Team on development and implementation of procedures and toolkits relating to working with service users who require higher levels of support.
- Be a safeguarding lead, advising teams on effective management of incidents, practice, and reporting. Liaise with relevant external agencies e.g. Local Authority, Social Services, Children s teams etc.
- Act as an operational subject matter expert to input to policy and procedure reviews.
- Be a senior operational representative for complex case reviews with external professionals
- Represent services at external operational meetings related to service user assessments, reviews and referral assessment as required.
What we expect from you
- Actively contribute towards meeting team performance targets in respect of the service. Take accountability for performance targets that fall within your sphere of responsibility e.g. voids, arrears, outcome achievement.
- Be an operational subject matter expert (SME) on matters such as safeguarding, policy and practice compliance, health and safety and support practice.
- Participate in on-call rota s as required.
- Work flexibly across the area and services where required.
- Deputise for your manager when required
- Familiarity with computer-based packages
What you can expect from us
- A dynamic and supportive team who delivers results for the people we support every day.
- A commitment to helping you learn and develop your career.
- Excellent benefits including a great annual leave entitlement, an occupational sick pay scheme which exceeds statutory requirements, cycle-to-work scheme and many more.
We are ready and waiting to receive your online application.
If you have any questions or would like to have an informal chat regarding the role, (url removed)
Request for Visa Sponsorship NOT AVAILABLE FOR THIS VACANCY
There is strict criteria for visa sponsorship set by the British Government. This vacancy does not meet the eligibility criteria for sponsorship.
Senior Housing Support Worker employer: Nacro
Contact Detail:
Nacro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing Support Worker
✨Tip Number 1
Familiarize yourself with the specific needs of the service users you will be supporting. Understanding the complexities of their situations will help you demonstrate your capability to manage a caseload effectively during the interview.
✨Tip Number 2
Highlight any previous experience you have in safeguarding and compliance, as these are crucial aspects of the role. Be prepared to discuss specific examples where you've successfully managed incidents or improved service quality.
✨Tip Number 3
Show your understanding of the importance of collaboration with external agencies. Be ready to talk about how you've worked with local authorities or social services in the past to support service users.
✨Tip Number 4
Since this role requires flexibility and travel, make sure to express your willingness to adapt to different working patterns and locations. Mention any relevant experience you have with managing a varied workload across multiple sites.
We think you need these skills to ace Senior Housing Support Worker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing support and management. Emphasize any previous roles where you acted as a senior operational practitioner or managed a team.
Craft a Strong Cover Letter: In your cover letter, express your passion for social justice and how your skills align with the responsibilities of the Senior Housing Support Worker role. Mention specific experiences that demonstrate your ability to improve service user lives.
Highlight Relevant Qualifications: Clearly state any qualifications or training related to safeguarding, policy compliance, or housing management. If you have experience with complex case reviews or liaising with external agencies, make sure to include that.
Prepare for the Interview: Be ready to discuss your approach to managing performance targets and how you would handle complex cases. Think about examples from your past work that showcase your problem-solving skills and ability to work collaboratively.
How to prepare for a job interview at Nacro
✨Show Your Experience with Complex Cases
Be prepared to discuss your experience in managing complex cases and how you've successfully supported service users in the past. Highlight specific examples that demonstrate your problem-solving skills and ability to work collaboratively with external agencies.
✨Understand the Role of a Senior Support Worker
Make sure you have a clear understanding of the responsibilities of a senior support worker, especially in terms of guiding teams and improving service quality. Familiarize yourself with the Community Accommodation Support service and be ready to discuss how you can contribute to its success.
✨Demonstrate Your Leadership Skills
Since this role involves line management and deputizing for service leads, be ready to share examples of your leadership experience. Discuss how you've motivated teams, managed performance, and handled challenging situations in the past.
✨Prepare Questions About the Organization
Show your interest in the organization by preparing thoughtful questions about Nacro's mission, values, and future goals. This will not only demonstrate your enthusiasm for the role but also help you assess if the organization aligns with your own values.
