Rent & Service Charge Manager
Rent & Service Charge Manager

Rent & Service Charge Manager

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the Rent Setting team and manage service charge processes in social housing.
  • Company: Join a supportive organisation focused on social housing and community impact.
  • Benefits: Enjoy remote work flexibility, career development, and an inclusive culture.
  • Why this job: Make a difference in housing while developing your analytical and leadership skills.
  • Qualifications: Experience in social housing and proficiency in Microsoft Excel required.
  • Other info: Work permit may be needed for non-UK passport holders.

The predicted salary is between 36000 - 60000 £ per year.

Who are we looking for?

This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should be experienced in setting rents and service charges in a social housing setting, preferably a supported housing environment.

You will lead the Rent Setting team and be responsible for line management of the Service Charge Officers, setting direction and ensuring compliance with the relevant regulatory guidance around rent setting. You will need to be an experienced and proficient user of the Microsoft Office programs, especially Excel.

Working in our Rent Setting team provides an exciting opportunity to collaborate with other teams across the organisation, and really get to understand the business and increase your network. The role will give you the chance to showcase your problem solving and analytical skills, while being able to make decisions to provide great service to our service users.

Duties and responsibilities include but are not limited to:

  • Maintain and develop a clear model and methodology for setting and reviewing rent and service charges, ensuring a full breakdown of charges and evidence base linked to the budget is produced for each property.
  • You and your team will lead all rent reviews periods and will apply different charge methodologies for services where appropriate.
  • Set the annual review timeline for rent increases and be responsible for keeping that on track, ensuring that all stakeholders (internal and external) are fully aware of any deadlines and requirements.
  • Liaise with Local Authorities to ensure rent charges are approved at the appropriate levels, and maximising income where rent is HB eligible.
  • Act as the initial lead for disputes with Local Authorities over charges, escalating to the Housing & Rent Setting Manager where there is no resolution or further support is needed.
  • Carry out top level analysis on a regular basis of budget spend against charge recovery to feed into any budget reforecasting and the annual rent increase.
  • Embed an approach of continuous improvement and development of processes within the team, while contributing to the Rent Setting Policy and Procedures reviews
  • Ensure there is effective co-ordination and communication between the Operations Teams, Property Teams and the Rent Setting Team so that charges are accurate and recoverable via Housing Benefit.
  • Act as the Lead for Rent Setting with our managing agent RSL partnerships.
  • Own and set direction for your team to deliver the organisational and local priorities and ensure that this is replicated through your management chain.
  • What You Can Expect from Us:

    Dynamic Team: A supportive team that delivers results for the people we support every day.

    Career Development : Commitment to helping you learn and develop your career.

    Join Us:

    We are ready and waiting to receive your online application. If you have any questions or would like an informal chat about the role, please contact Tony Munro at

    To Apply:

    Join Nacro and be a part of something greater!

    Rent & Service Charge Manager employer: Nacro

    Join a forward-thinking organisation that values your expertise in the social housing sector as a Rent & Service Charge Manager. Enjoy a supportive remote work environment that fosters collaboration and professional growth, with opportunities to lead a dedicated team and make a meaningful impact on community housing. Our commitment to inclusivity and career development ensures that you will thrive while contributing to essential services in the UK.
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    Contact Detail:

    Nacro Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Rent & Service Charge Manager

    ✨Tip Number 1

    Familiarise yourself with the latest regulations and guidelines related to rent setting and service charges in the social housing sector. This knowledge will not only help you understand the role better but also demonstrate your commitment and expertise during discussions.

    ✨Tip Number 2

    Network with professionals in the social housing sector, especially those who have experience in rent setting. Engaging in conversations can provide insights into best practices and may even lead to referrals or recommendations for the position.

    ✨Tip Number 3

    Brush up on your Excel skills, as proficiency in this software is crucial for the role. Consider taking an online course or tutorial focused on advanced Excel functions that are relevant to financial modelling and data analysis.

    ✨Tip Number 4

    Prepare to discuss your previous experiences in managing teams and leading projects. Think of specific examples where you successfully implemented process improvements or handled disputes, as these will be key talking points during any interviews.

    We think you need these skills to ace Rent & Service Charge Manager

    Experience in Social Housing Sector
    Rent Setting Expertise
    Service Charge Management
    Regulatory Compliance Knowledge
    Proficiency in Microsoft Excel
    Analytical Skills
    Stakeholder Communication
    Budget Analysis
    Dispute Resolution
    Process Improvement
    Team Leadership
    Collaboration Skills
    Understanding of Local Authority Regulations
    Project Management

    Some tips for your application 🫡

    Understand the Role: Before applying, make sure you fully understand the responsibilities of a Rent & Service Charge Manager. Familiarise yourself with the social housing sector, particularly in rent setting and service charge management.

    Tailor Your CV: Highlight your relevant experience in the social housing sector, especially any roles involving rent setting or service charge management. Use specific examples to demonstrate your proficiency in Microsoft Office, particularly Excel.

    Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job requirements. Mention your experience in leading teams and managing stakeholder communications, as these are key aspects of the position.

    Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the role.

    How to prepare for a job interview at Nacro

    ✨Showcase Your Sector Experience

    Make sure to highlight your experience in the social housing sector, especially in setting rents and service charges. Be prepared to discuss specific examples of how you've successfully managed similar responsibilities in the past.

    ✨Demonstrate Analytical Skills

    Since the role requires strong analytical skills, come prepared with examples of how you've used data to inform decisions. Discuss any models or methodologies you've developed for rent setting and how they improved processes.

    ✨Familiarise Yourself with Regulatory Guidance

    Understanding compliance is crucial for this position. Brush up on the relevant regulatory guidance regarding rent setting and be ready to discuss how you ensure compliance in your work.

    ✨Prepare for Stakeholder Communication

    As you'll be managing communications with various stakeholders, think about how you've effectively communicated complex information in the past. Prepare to share strategies you've used to handle disputes or negotiations with Local Authorities.

    Rent & Service Charge Manager
    Nacro
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    • Rent & Service Charge Manager

      Full-Time
      36000 - 60000 £ / year (est.)
    • N

      Nacro

      200-500
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