DBS requirement: Enhanced DBS check and MOJ Security Clearance required
This role does not offer eligibility for visa sponsorship.
This role offers a starting salary within Nacro’s pay structure of £26,807 Entry with expected progression to £27,477 Established within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth
We are Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.
That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.
We see your future, whatever the past.
This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales.
Community Support Service – Tier 2 (CAS-2): Nacro's Community Support Service commissioned by the Ministry of Justice, provides vital accommodation and support alternatives to custody. Our team offers flexible, holistic support to residents, helping them secure stable housing post-placement. This role is an excellent gateway to criminal justice and housing professions. Discover more about Nacro here https://www.nacro.org.uk/
About the Role:
The Role of Referral Officer is integral to the success of the service and sits within the Referral Team at our new offices in Leeds. The Referral Centre is the initial point of contact for all CAS-2 related enquiries.
The Team is responsible for processing referrals which are received from stakeholders, such as prison, probation and court and making the decision regarding an individual’s suitability and eligibility for placement into the service and liaising with those referrers mentioned above.
This role provides an excellent springboard into other criminal justice professions including experience of working with a range of criminal justice agencies.
Key Responsibilities:
Process referrals received from referrers.
Maintain accurate records, analysing and flagging any anomalies to the Referral Lead in line with policies and procedures.
Make time sensitive decisions regarding the placement of a potential resident in conjunction with support colleagues and managers and in line with contractual and internal policies.
Assess appropriate placements in sensitive addresses with more complex criteria, whilst making defensible decisions on referral suitability and documenting any additional risk.
Key Skills, Experience and Knowledge
Understanding and Commitment to the Nacro’s Values.
Knowledge of the issues affecting people in contact with the Criminal Justice System and/or people experiencing homelessness...
Ability to develop person centred support and move on planning
Skilled at working with a range of IT packages, including client management systems
Ability to work as part of a team
About you:
Experience working within a support or care setting, and/or supporting vulnerable individuals with a range of needs, would be advantageous.
Experience in risk assessment, or a sound understanding of risk assessment and risk management principles within a support or care environment
Referral Officer
Company: Nacro Salary: from £26,807 a year Hours: Full-time Location: Leeds Working pattern: On-site Job type: Permanent Posting date: 9 Oct 2026 Closing date: 8 Nov 2026
Summary
Referral Officer role is part of the Referral team that manages the intake, assessment and ongoing support services required for the accommodation of individuals. We are a Tier 2 government-funded service providing an alternative to custodial sentences for people with complex housing needs. The role is an entry-level posting providing an excellent base for career progression in the criminal justice or housing sectors.
Key Responsibilities:
Process referrals received from referrers.
Maintain accurate records, analysing and flagging any anomalies to the Referral Lead in line with policies and procedures.
Make time sensitive decisions regarding the placement of a potential resident in conjunction with support colleagues and managers and in line with contractual and internal policies.
Assess appropriate placements in sensitive addresses with more complex criteria, whilst making defensible decisions on referral suitability and documenting any additional risk.
Key Skills, Experience and Knowledge
Understanding and Commitment to the Nacro’s Values.
Knowledge of the issues affecting people in contact with the Criminal Justice System and/or people experiencing homelessness...
Ability to develop person centred support and move on planning
Skilled at working with a range of IT packages, including client management systems
Ability to work as part of a team
About you:
Experience working within a support or care setting, and/or supporting vulnerable individuals with a range of needs, would be advantageous.
Experience in risk assessment, or a sound understanding of risk assessment and risk management principles within a support or care environment
Nacro is fair and inclusive employer
At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are
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Read more employer: Nacro
Nacro is an exceptional employer that champions professional growth and development, offering a competitive salary starting at £37,581 with clear progression opportunities within the first year. Our inclusive work culture fosters innovation in digital learning, empowering employees to create impactful educational experiences while making a meaningful difference in the lives of our service users across Birmingham and beyond. Join us in shaping the future of learning and be part of a team that values diversity and supports every individual's journey towards success.
