Service Lead
Company: Nacro
Salary: from £37,781 a year
Hours: Full-time
Location: Wrexham
Working pattern: Field-based
Job type: Permanent
Posting date: 9 Sept 2026
Closing date: 9 Oct 2026
Responsible for leading and managing a team of Support Workers to deliver high-quality, person-centred supported housing and housing management services to vulnerable adults, including prison leavers, individuals on bail and people with complex needs. The role involves overseeing safeguarding, support and safety plans, staff performance, service quality and contractual KPIs, while ensuring compliance with organisational and regulatory requirements. The Service Lead also develops effective partnerships with external agencies and commissioners, manages rotas and operational resources, supports staff development, and ensures services provide safe, effective outcomes for service users.
Proud member of the Disability Confident employer scheme
Summary
Responsible for leading and managing a team of Support Workers to deliver high-quality, person-centred supported housing and housing management services to vulnerable adults, including prison leavers, individuals on bail and people with complex needs. The role involves overseeing safeguarding, support and safety plans, staff performance, service quality and contractual KPIs, while ensuring compliance with organisational and regulatory requirements. The Service Lead also develops effective partnerships with external agencies and commissioners, manages rotas and operational resources, supports staff development, and ensures services provide safe, effective outcomes for service users.
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
#J-18808-Ljbffr
Read more employer: Nacro
Nacro is an exceptional employer that champions professional growth and development, offering a competitive salary starting at £37,581 with clear progression opportunities within the first year. Our inclusive work culture fosters innovation in digital learning, empowering employees to create impactful educational experiences while making a meaningful difference in the lives of our service users across Birmingham and beyond. Join us in shaping the future of learning and be part of a team that values diversity and supports every individual's journey towards success.
