At a Glance
- Tasks: Supervise the Property Repairs Helpdesk and ensure efficient service delivery.
- Company: Join Nacro, a passionate organisation making a real difference in people's lives.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in social housing.
- Why this job: Play a key role in improving housing services and support individuals in need.
- Qualifications: Experience in property repairs and strong communication skills required.
The predicted salary is between 31982 - 31982 € per year.
Location: Derby
Job Type: Full Time, Permanent
Salary: £31,982 per annum
Working Hours: 37.5 hours per week
Enhanced DBS required
Some organisations talk about making a difference, at Nacro, do it every day. We support people to build brighter futures, helping individuals overcome barriers and move forward with confidence. To do this, we need passionate, committed people who want to make a real difference. We are now looking for a Property Repairs Helpdesk Supervisor to join our Community Accommodation Service – 2 (CAS-2) Property Team in Derby. This is an exciting opportunity to play a key role in delivering an effective repairs and maintenance service across Nacro’s CAS-2 property portfolio.
Who Are We Looking For?
We are looking for an organised and proactive supervisor who can support the smooth running of the CAS-2 Property Repairs Helpdesk while leading and motivating a small team. You will work closely with operational teams, surveyors, contractors, landlords, and external stakeholders to ensure repairs are delivered efficiently, contractual targets are achieved, and service standards remain high. This role is ideal for someone with experience in property repairs or maintenance within the social housing or private rented sector who is ready to step into, or further develop within, a supervisory position.
Key Responsibilities
- Supervise the day-to-day operation of the CAS-2 Property Repairs Helpdesk, ensuring efficient service delivery
- Support and guide Helpdesk staff, maintaining appropriate staffing levels and team performance
- Ensure repair requests are processed promptly and in line with contractual and performance targets
- Resolve queries and support problem-solving to ensure effective outcomes for service users and stakeholders
- Liaise with CAS-2 Managers and commissioners regarding repair progress and escalated issues
- Work collaboratively with surveyors, operational teams, contractors, landlords, and the Nacro Leasing Team
- Oversee contractor performance updates to ensure jobs are allocated effectively and deliver value for money
- Coordinate responses to repair quality concerns and ensure learning informs contractor and landlord reviews
- Support pre- and post-inspections and property condition surveys alongside surveyors
- Compile and analyse repairs and maintenance data to produce performance reports and KPI information
- Deputise for the Property Repairs Helpdesk Manager during periods of absence
Who Will Thrive in This Role?
- Strong communicators who can confidently engage with a range of internal and external stakeholders
- Organised professionals who can manage competing priorities and work effectively under pressure
- Detail-focused individuals with strong administrative and reporting skills
- Collaborative team players with leadership or supervisory experience
- Problem-solvers who can respond positively to challenges and changing priorities
- Minimum of two years’ experience in property repairs and maintenance within the social housing or private rented sector
- Ideally experienced within a property repairs helpdesk environment
- Strong understanding of the rented and/or social housing sector
- Experience managing complex administrative systems
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to prioritise workloads and meet deadlines
- Experience monitoring KPIs and producing performance reports
- Good ICT skills, including Microsoft Excel, Word, and Outlook
Property Repairs Helpdesk Supervisor – CAS-2 employer: Nacro
At Nacro, we are dedicated to making a tangible difference in people's lives every day. As a Property Repairs Helpdesk Supervisor in Derby, you will be part of a supportive and dynamic work culture that values collaboration and employee growth, offering opportunities for professional development within the social housing sector. With a focus on delivering high-quality service and a commitment to enhancing the community, Nacro provides a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Property Repairs Helpdesk Supervisor – CAS-2
✨Tip Number 1
Network like a pro! Reach out to your connections in the property repairs and maintenance sector. Attend local events or join online forums where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by researching Nacro and understanding their mission. Think about how your experience aligns with their goals of making a difference in people's lives. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've motivated teams or resolved conflicts in past roles. This is key for a supervisory position, and we want to see that you can lead the CAS-2 Property Repairs Helpdesk effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Nacro and making a real impact.
We think you need these skills to ace Property Repairs Helpdesk Supervisor – CAS-2
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your property repairs or maintenance experience, especially if it's within social housing or the private rented sector. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your leadership experience and how you can motivate a team – that’s key for us!
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure your written application showcases your strong communication skills. Use clear and concise language, and don’t shy away from demonstrating your problem-solving abilities through examples.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Nacro!
How to prepare for a job interview at Nacro
✨Know Your Stuff
Make sure you brush up on your knowledge of property repairs and maintenance, especially within the social housing sector. Familiarise yourself with common issues that arise and how they are typically resolved. This will show your potential employer that you're not just passionate but also well-informed.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlighting your leadership style and how it aligns with Nacro's mission can really set you apart.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Think about how you would explain complex repair processes to someone without a technical background. This will help you convey your ideas effectively during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a backlog of repair requests or dealing with a difficult contractor. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you demonstrate your problem-solving skills and ability to work under pressure.
