At a Glance
- Tasks: Supervise the Property Repairs Helpdesk and ensure efficient service delivery.
- Company: Join Nacro, a leading organisation dedicated to creating positive change.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and community impact.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in property repairs and strong communication skills required.
The predicted salary is between 31982 - 31982 € per year.
Location: Derby
Job Type: Full Time, Permanent
Salary: £31,982 per annum
Working Hours: 37.5 hours per week
Enhanced DBS required
Some organisations talk about making a difference, at Nacro, do it every day. We support people to build brighter futures, helping individuals overcome barriers and move forward with confidence. To do this, we need passionate, committed people who want to make a real difference.
We are now looking for a Property Repairs Helpdesk Supervisor to join our Community Accommodation Service – 2 (CAS-2) Property Team in Derby. This is an exciting opportunity to play a key role in delivering an effective repairs and maintenance service across Nacro’s CAS-2 property portfolio.
Who Are We Looking For?
We are looking for an organised and proactive supervisor who can support the smooth running of the CAS-2 Property Repairs Helpdesk while leading and motivating a small team. You will work closely with operational teams, surveyors, contractors, landlords, and external stakeholders to ensure repairs are delivered efficiently, contractual targets are achieved, and service standards remain high. This role is ideal for someone with experience in property repairs or maintenance within the social housing or private rented sector who is ready to step into, or further develop within, a supervisory position.
Key Responsibilities
- Supervise the day‑to‑day operation of the CAS-2 Property Repairs Helpdesk, ensuring efficient service delivery
- Support and guide Helpdesk staff, maintaining appropriate staffing levels and team performance
- Ensure repair requests are processed promptly and in line with contractual and performance targets
- Resolve queries and support problem-solving to ensure effective outcomes for service users and stakeholders
- Liaise with CAS-2 Managers and commissioners regarding repair progress and escalated issues
- Work collaboratively with surveyors, operational teams, contractors, landlords, and the Nacro Leasing Team
- Oversee contractor performance updates to ensure jobs are allocated effectively and deliver value for money
- Coordinate responses to repair quality concerns and ensure learning informs contractor and landlord reviews
- Support pre‑ and post‑inspections and property condition surveys alongside surveyors
- Compile and analyse repairs and maintenance data to produce performance reports and KPI information
- Deputise for the Property Repairs Helpdesk Manager during periods of absence
Who Will Thrive in This Role?
- Strong communicators who can confidently engage with a range of internal and external stakeholders
- Organised professionals who can manage competing priorities and work effectively under pressure
- Detail-focused individuals with strong administrative and reporting skills
- Collaborative team players with leadership or supervisory experience
- Problem-solvers who can respond positively to challenges and changing priorities
Essential Skills & Experience
- Minimum of two years’ experience in property repairs and maintenance within the social housing or private rented sector
- Ideally experienced within a property repairs helpdesk environment
- Strong understanding of the rented and/or social housing sector
- Experience managing complex administrative systems
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to prioritise workloads and meet deadlines
- Experience monitoring KPIs and producing performance reports
- Good ICT skills, including Microsoft Excel, Word, and Outlook
- Excellent attention to detail
Why Join Nacro?
At Nacro, you’ll be part of an organisation committed to creating positive change for individuals and communities across the UK. We value diversity, inclusion, collaboration, and professional development, and we’re committed to supporting our colleagues to thrive. If you’re looking for a rewarding role where your skills can make a genuine impact, we’d love to hear from you.
Property Repairs Helpdesk Supervisor employer: Nacro
Nacro is an exceptional employer dedicated to fostering positive change within communities, offering a supportive work culture that prioritises diversity, inclusion, and professional development. As a Property Repairs Helpdesk Supervisor in Derby, you will not only lead a motivated team but also play a crucial role in enhancing the lives of individuals through effective property maintenance services. With opportunities for growth and a commitment to making a real difference, Nacro is the ideal place for passionate professionals seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Property Repairs Helpdesk Supervisor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property repairs and maintenance sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Nacro and its values. Show them you’re not just looking for any job, but that you genuinely want to be part of their mission to make a difference.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues in property repairs. This will help you shine during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Nacro team.
We think you need these skills to ace Property Repairs Helpdesk Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in property repairs and maintenance. We want to see how your skills align with the role of Property Repairs Helpdesk Supervisor, so don’t hold back!
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect your capability in engaging with different audiences.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks effectively. In your application, share examples of how you’ve managed competing priorities in previous roles, especially in a supervisory capacity.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get you one step closer to joining our team at Nacro!
How to prepare for a job interview at Nacro
✨Know Your Stuff
Make sure you brush up on your knowledge of property repairs and maintenance, especially within the social housing sector. Familiarise yourself with common issues that arise and how they are typically resolved. This will show your potential employer that you're not just passionate but also well-informed.
✨Showcase Your Leadership Skills
As a Property Repairs Helpdesk Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain high service standards.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would engage with various stakeholders, from contractors to internal teams, ensuring everyone is on the same page regarding repairs and maintenance.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges related to property repairs. Think through potential scenarios and prepare your responses. Demonstrating your problem-solving skills will show that you're ready to tackle the unexpected and keep operations running smoothly.
