Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver efficient property maintenance services and manage repair cases.
- Company: Join Nacro, a leading organisation in property management with a focus on community support.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Dynamic role with leadership potential and a collaborative team environment.
- Why this job: Make a real difference in people's lives by ensuring safe and well-maintained homes.
- Qualifications: 2+ years in property maintenance and strong communication skills required.
The predicted salary is between 31982 - 31982 £ per year.
Location: Derby
Job Type: Full Time, Permanent
Salary: £31,982 Per Annum
Working Hours: 37.5 hours per week
You’ll support the Helpdesk Manager in delivering a responsive, efficient repairs service across Nacro’s national property portfolio.
Key Responsibilities
- Support and guide the Maintenance Helpdesk team to ensure smooth and effective service delivery.
- Lead on managing cases related to damp, mould, and hazards, ensuring timely and compliant resolutions.
- Track KPIs, produce reports, and ensure service targets are consistently met.
- Oversee repair requests from logging through to completion, ensuring quality and timely outcomes.
- Work closely with surveyors, housing teams, contractors, and landlords to deliver effective solutions.
- Monitor contractor performance, support reviews, and ensure value for money across services.
- Step in for the Helpdesk Manager when required.
Who Will Thrive in This Role?
- Strong communicators who can confidently engage with a wide range of stakeholders.
- Detail‑oriented professionals who can manage complex systems and data.
- Problem‑solvers who can prioritise and work under pressure.
- Collaborative team players with leadership potential or experience.
Essential Skills & Experience
- At least 2 years’ experience in property maintenance, ideally within social or rented housing.
- Strong understanding of housing and maintenance environments.
- Experience working with administrative or helpdesk systems.
- Ability to manage workloads, prioritise tasks, and meet deadlines.
- Confidence in producing and analysing performance data and reports.
- Good ICT skills, particularly in Microsoft Excel, Word, and Outlook.
Property Maintenance Helpdesk Supervisor employer: Nacro
Contact Detail:
Nacro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Maintenance Helpdesk Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the property maintenance field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to property maintenance and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've tackled challenges in property maintenance, especially related to damp, mould, or hazards. This will demonstrate your ability to handle the role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Property Maintenance Helpdesk Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Maintenance Helpdesk Supervisor role. Highlight your experience in property maintenance and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences, especially those related to managing helpdesk systems or leading teams. Let us know what makes you tick!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure to demonstrate your ability to engage with various stakeholders in your application. Whether it's through your CV or cover letter, we want to see how you can effectively convey information and collaborate with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Nacro
✨Know Your Stuff
Make sure you brush up on property maintenance basics and the specific challenges related to damp, mould, and hazards. Familiarise yourself with Nacro’s mission and values so you can align your answers with their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed projects in the past. Highlight your ability to support and guide others, as this role requires strong leadership potential.
✨Be Data Savvy
Since tracking KPIs and producing reports is key, be ready to discuss your experience with data analysis. Bring examples of how you've used Excel or other tools to manage performance data effectively.
✨Engage with Stakeholders
Practice how you would communicate with various stakeholders like surveyors, contractors, and landlords. Think of scenarios where you’ve had to collaborate or resolve conflicts, and be prepared to share those stories.