At a Glance
- Tasks: Support individuals in housing needs and help them build independent lives.
- Company: Join Nacro, a leading organisation in community support and rehabilitation.
- Benefits: Full-time role with flexible hours and a chance to make a real difference.
- Other info: Diverse and inclusive workplace welcoming all backgrounds.
- Why this job: Be part of a team that transforms lives and supports the community.
- Qualifications: Resilience, problem-solving skills, and a passion for helping others.
The predicted salary is between 29432 - 29432 £ per year.
Please note that this role is NOT a personal care role.
Join Nacro’s CAS-2 team: Get an excellent grounding in the criminal justice system and the reward of helping people change their lives.
Covering: Norwich and Surrounding area
Job Type: Full Time – Permanent
Working Hours: 37.5 Hours Per Week. Shift patterns and flexibility will be discussed during the interview. The provision of the contract is between 08:00 and 22:00 Monday- Friday and Saturday 09.00 -17:00 on a rolling rotational basis.
Enhanced DBS check and HMPPS check required.
Full Driving license and access to car required: This role has an “essential travel” requirement. Should you choose to use your own vehicle to meet this requirement, please note that Nacro’s Driving for Work Policy requires all staff who drive for work purposes to have full business use insurance cover for their vehicle. Nacro does not reimburse any additional insurance premium costs, as these are already covered within the Inland Revenue mileage expense rate (currently 45p per mile).
This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium-risk people eligible for home detention curfew or bail, helping to keep people out of prison (when living in the community on licence is an option) and to support prison leavers to re-establish (crime-free) independent lives.
Role Overview
As a Housing Support Worker, you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining a real insight into the criminal justice system.
Key Responsibilities
- Support Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
- Property Management: Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing-related matters.
- Collaboration: Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.
Who Will Thrive in This Role?
- Resilient individuals who know how to maintain a healthy work-life balance.
- Problem-solvers who enjoy thinking creatively to overcome challenges.
- Emotionally intelligent people who understand and respond to human behaviour.
- Team players eager to collaborate and contribute positively.
- Strong interest in engaging with people, adapting communication styles, and making informed decisions.
- Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.
- Excellent organisational skills, with the ability to manage multiple priorities.
- Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.
At Nacro, we believe in the power of a diverse and inclusive team. We welcome applications from people of all backgrounds, including those with criminal records and first-hand experience of the criminal justice system. All applications are assessed on merit.
Vetting Requirements
Due to working with adults in a custodial setting, this role is subject to an Enhanced DBS check against the adult workforce and HMPPS check required as well as Baseline Personnel Security Standard (BPSS). Having a criminal record will not preclude your success in this role; any criminal record information will be subject to a fair and proportionate assessment. If you would like advice about applying for work with a criminal record, please contact our confidential Criminal Record Support Service.
Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK. Applicants must have the right to work in the UK.
Housing Support Worker - Norwich employer: Nacro
Nacro is an excellent employer, offering a supportive and inclusive work culture that prioritises professional development and employee growth. As a Service Lead in the East of England, you will have the opportunity to make a meaningful impact in the community while enjoying competitive salary progression and the chance to lead a dedicated team of Support Workers.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Worker - Norwich
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Nacro.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Nacro!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Nacro, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Nacro or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing Support Worker - Norwich
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Nacro:Before hitting send, make sure to tailor your application specifically to Nacro! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Nacro
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
