At a Glance
- Tasks: Lead a team to provide innovative support for individuals facing homelessness and complex needs.
- Company: Join Nacro, a passionate organisation dedicated to changing lives across Manchester.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Flexible working hours with opportunities for career progression.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in leading homelessness services and strong partnership management skills.
The predicted salary is between 37581 - 41031 £ per year.
This role does not offer eligibility for visa sponsorship.
This role offers a starting salary within Nacro’s pay structure of £37,581 Entry with expected progression to £41,031 Established within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth.
This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle with business insurance are essential.
We are Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side. That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.
About the Service: Our supported housing services will provide trauma-informed, person-centred support to adults with a history of homelessness and complex support needs. Many of the people we support may experience challenges linked to mental health, substance use, offending history, domestic abuse, social isolation or long-term exclusion from services. Alongside our mixed services, we will also deliver dedicated women’s services, creating safe, empowering and supportive environments where women can recover, rebuild confidence and move towards independent living.
The service will focus on:
- Preventing repeat homelessness
- Supporting people to maintain accommodation
- Promoting independence, wellbeing and recovery
- Improving access to health, training and employment
- Supporting positive move-on outcomes
- Delivering compassionate, strengths-based support
- Building strong partnership pathways across Manchester
This is an exciting opportunity to be part of Nacro and our ambitious services. We are looking for people who:
- Value dignity, safety and opportunity
- Can build positive and professional relationships, that are outcome focussed
- Work with empathy, resilience and professionalism
- Thrive in challenging but highly rewarding environments
- Want to make a genuine difference every day
In return, we offer:
- A supportive and inclusive working culture
- Comprehensive induction and training
- Opportunities to progress within a growing organisation
- Good annual leave entitlement and employee benefits
The Service Lead will provide operational leadership across the supported housing service, ensuring the delivery of high-quality, innovative and outcome-focused support for people experiencing homelessness and multiple disadvantage. This is a key leadership role responsible for driving service excellence, embedding trauma-informed practice and ensuring the service achieves its aims, objectives and contractual outcomes.
The successful candidate will work full time Monday to Friday 9 am to 5 pm and work closely with the Area Manager, commissioners, housing providers, health partners, statutory agencies and voluntary sector organisations to strengthen pathways, develop partnerships and contribute to wider efforts to tackle homelessness across Manchester. The Service Lead will play a central role in developing effective networks across the city, improving collaborative working and ensuring people receive coordinated, person-centred support that enables long-term recovery and independence.
We are looking for someone who has:
- Experience leading homelessness, supported housing or complex needs services
- Strong partnership and stakeholder management skills
- Experience working with commissioners and external agencies
- A track record of delivering high-quality services and positive outcomes
- Strong leadership, performance and people management skills
- A passion for systems change and improving lives
Nacro is a fair and inclusive employer. At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially.
Service Lead in Manchester employer: Nacro
Nacro is an exceptional employer dedicated to making a meaningful impact in the lives of individuals facing homelessness and complex needs across Manchester. With a strong commitment to professional development, transparent pay progression, and a supportive work culture, Nacro empowers its employees to thrive in challenging yet rewarding environments. Join us in our mission to create lasting change and support those in need while enjoying comprehensive benefits and opportunities for growth within a diverse and inclusive team.
StudySmarter Expert Advice🤫
We think this is how you could land Service Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that align with Nacro's mission. Building relationships can open doors to opportunities you might not find online.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, make sure to express why you're excited about supporting those experiencing homelessness. Your genuine enthusiasm can set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by researching Nacro’s values and services. Think about how your experience aligns with their mission and be ready to share specific examples of how you've made a difference in similar roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and making a positive impact across Manchester.
We think you need these skills to ace Service Lead in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Service Lead. Use keywords from the job description to show that you understand what Nacro is all about and how you can contribute.
Showcase Your Passion:Let your enthusiasm for supporting people experiencing homelessness shine through in your application. Share personal stories or experiences that demonstrate your commitment to making a difference in people's lives.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see your qualifications and how they fit with our mission at Nacro.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and shows that you’re serious about joining our team at Nacro.
How to prepare for a job interview at Nacro
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Nacro's mission and values. Familiarise yourself with their approach to supporting individuals facing homelessness and complex needs. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your leadership skills and experience in managing services related to homelessness or complex needs. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the role, the team, and Nacro’s future plans. This not only shows your interest but also helps you gauge if the organisation is the right fit for you. Think about asking how they measure success in their services or what challenges they currently face.
✨Demonstrate Empathy and Resilience
Given the nature of the role, it's crucial to convey your ability to work with empathy and resilience. Share experiences where you've successfully navigated challenging situations while maintaining a compassionate approach. This will reassure the interviewers that you can handle the demands of the position.
