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- Tasks: Lead and develop impactful services for individuals with complex needs in justice and health.
- Company: Join a values-driven organisation making a real difference in people's lives.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Shape service delivery and influence future commissioning while leading a motivated team.
- Qualifications: Experience in service management and strong leadership skills required.
- Other info: Dynamic role with travel across Derbyshire and Nottinghamshire, plus occasional trips to Birmingham and London.
The predicted salary is between 36000 - 60000 £ per year.
Justice Services - Service Manager
Contract: Full time, Permanent
Location: East Midlands – Derbyshire
Salary: £36,213 per annum
Hours: 40 hours per week
Direct Reports: Up to 10
DBS: Enhanced DBS & MoJ Enhanced L1 vetting is a requirement
About the Role
We are looking for an experienced and motivated Service Manager to lead and develop high-quality services within our Justice & Health directorate. This is a key leadership role, responsible for delivering against contract objectives, driving continuous improvement, and building strong relationships with commissioners, partners, and stakeholders.
You will manage and inspire a team to deliver impactful services for individuals with complex needs, including people with lived experience of the criminal justice system. You will play a vital role in shaping service delivery, influencing future commissioning opportunities, and championing our work across the region.
Travel around the Derbyshire and Nottinghamshire area will be required in this role, with occasional travel to our Birmingham and London offices for senior management meetings. It is essential for the post holder to hold a driver's licence and have access to a vehicle. Should you choose to use your own vehicle to meet this requirement, please note that Nacro's Driving for Work Policy requires all staff who drive for work purposes to have full business use insurance cover for their vehicle.
We are looking to hold interviews for this role on the 10th & 11th February 2026, in person at our Nottingham offices. The interview will comprise of a short presentation which will be provided prior to all shortlisted candidates followed by a competency based interview.
Key Responsibilities
- Recruit, induct, train, and develop staff to ensure a skilled, confident, and motivated workforce
- Provide strong leadership, supervision, and support to promote high performance, wellbeing, and staff retention
- Translate service specifications into effective delivery models that achieve contract outcomes
- Clearly communicate service expectations and objectives to teams
- Work collaboratively with commissioners and stakeholders to ensure contract success and support service development
- Produce performance reports and data demonstrating impact, outcomes, and volumes
- Act as a regional ambassador, promoting the organisation and building new partnerships
- Take a proactive role within the Justice & Health management team, leading on key workstreams such as safeguarding, health & safety, or service user involvement
- Maintain up-to-date knowledge of safeguarding and health & safety, ensuring compliance and best practice
- Drive innovation and continuous improvement through a solution-focused approach
People Management
- Set clear direction and priorities for your team aligned with organisational objectives
- Lead by example, embedding organisational values and behaviours
- Manage performance through effective appraisals, one-to-ones, and clear objectives
- Support learning, development, and wellbeing across the team
- Ensure consistent and effective people management, including recruitment, attendance, conduct, and performance
- Recognise and reward positive behaviours and encourage innovation
Professional & Technical Expertise
- Strong understanding of the barriers faced by ex-offenders and prison leavers
- Experience supervising staff and/or volunteers to deliver high-quality services
- Ability to mobilise and implement services in challenging environments
- Commitment to service evaluation, learning, and improvement
Organisational Performance & Compliance
- Responsibility for managing budgets and delivering value for money
- Ensure compliance with GDPR, safeguarding, health & safety, and equality legislation
- Monitor KPIs and service performance, driving improvement where required
- Ensure services meet relevant regulatory and contractual standards
- Promote equality, diversity, and inclusion in all aspects of service delivery
About You
You will be an inspiring and confident leader with strong communication skills and the ability to build effective relationships at all levels. You will be comfortable making decisions, managing complexity, and leading teams through change while maintaining a focus on quality, impact, and outcomes.
Why Join Us?
- Opportunity to make a real difference in people's lives
- Lead meaningful services within justice and health
- Work collaboratively with passionate, values-driven colleagues
- Influence service development and future commissioning
For a full role profile please click here
For Nacro's candidate pack please click here
Service Manager in London employer: Nacro
Contact Detail:
Nacro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in London
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your presentation skills! Since you'll be giving a short presentation during the interview, rehearse it a few times. Make sure it's clear, engaging, and highlights your relevant experience.
✨Tip Number 3
Prepare for competency-based questions by thinking of examples from your past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your leadership skills.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a positive impression and keep you on their radar. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Service Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience and skills that match the Service Manager role. We want to see how your background aligns with our mission in Justice & Health!
Showcase Your Leadership Skills: As a Service Manager, you'll be leading a team, so don’t forget to share examples of your leadership experience. We love to see how you've inspired and developed others in previous roles!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Nacro
✨Know Your Stuff
Make sure you thoroughly understand the role of a Service Manager within Justice Services. Familiarise yourself with the key responsibilities, especially around managing teams and delivering impactful services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for the Presentation
Since there's a presentation involved, take time to craft a clear and engaging message. Focus on how you would translate service specifications into effective delivery models. Practising in front of friends or family can help you refine your delivery and boost your confidence.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams and driving performance. Think of specific examples where you've inspired your team or implemented improvements. Highlighting your ability to manage complexity and change will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the organisation's goals and challenges in the Justice & Health sector. This not only shows your interest but also gives you a chance to demonstrate your understanding of the field and how you can contribute to their success.
