At a Glance
- Tasks: Supervise the Property Repairs Helpdesk and ensure efficient service delivery.
- Company: Join Nacro, a passionate organisation making a real difference in people's lives.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in social housing.
- Why this job: Play a key role in improving housing services and support individuals in need.
- Qualifications: Experience in property repairs and strong communication skills required.
The predicted salary is between 31982 - 31982 £ per year.
Location: Derby
Job Type: Full Time, Permanent
Salary: £31,982 per annum
Working Hours: 37.5 hours per week
Enhanced DBS required
Some organisations talk about making a difference, at Nacro, do it every day. We support people to build brighter futures, helping individuals overcome barriers and move forward with confidence. To do this, we need passionate, committed people who want to make a real difference. We are now looking for a Property Repairs Helpdesk Supervisor to join our Community Accommodation Service – 2 (CAS-2) Property Team in Derby. This is an exciting opportunity to play a key role in delivering an effective repairs and maintenance service across Nacro's CAS-2 property portfolio.
Who Are We Looking For?
We are looking for an organised and proactive supervisor who can support the smooth running of the CAS-2 Property Repairs Helpdesk while leading and motivating a small team. You will work closely with operational teams, surveyors, contractors, landlords, and external stakeholders to ensure repairs are delivered efficiently, contractual targets are achieved, and service standards remain high. This role is ideal for someone with experience in property repairs or maintenance within the social housing or private rented sector who is ready to step into, or further develop within, a supervisory position.
Key Responsibilities
- Supervise the day-to-day operation of the CAS-2 Property Repairs Helpdesk, ensuring efficient service delivery
- Support and guide Helpdesk staff, maintaining appropriate staffing levels and team performance
- Ensure repair requests are processed promptly and in line with contractual and performance targets
- Resolve queries and support problem-solving to ensure effective outcomes for service users and stakeholders
- Liaise with CAS-2 Managers and commissioners regarding repair progress and escalated issues
- Work collaboratively with surveyors, operational teams, contractors, landlords, and the Nacro Leasing Team
- Oversee contractor performance updates to ensure jobs are allocated effectively and deliver value for money
- Coordinate responses to repair quality concerns and ensure learning informs contractor and landlord reviews
- Support pre- and post-inspections and property condition surveys alongside surveyors
- Compile and analyse repairs and maintenance data to produce performance reports and KPI information
- Deputise for the Property Repairs Helpdesk Manager during periods of absence
Who Will Thrive in This Role?
- Strong communicators who can confidently engage with a range of internal and external stakeholders
- Organised professionals who can manage competing priorities and work effectively under pressure
- Detail-focused individuals with strong administrative and reporting skills
- Collaborative team players with leadership or supervisory experience
- Problem-solvers who can respond positively to challenges and changing priorities
- Minimum of two years' experience in property repairs and maintenance within the social housing or private rented sector
- Ideally experienced within a property repairs helpdesk environment
- Strong understanding of the rented and/or social housing sector
- Experience managing complex administrative systems
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to prioritise workloads and meet deadlines
- Experience monitoring KPIs and producing performance reports
- Good ICT skills, including Microsoft Excel, Word, and Outlook
Property Repairs Helpdesk Supervisor – CAS-2 in Leicester employer: Nacro
At Nacro, we are dedicated to making a tangible difference in people's lives every day. As a Property Repairs Helpdesk Supervisor in Derby, you will be part of a supportive and dynamic work culture that values collaboration and employee growth, offering opportunities for professional development within the social housing sector. With a focus on delivering high-quality service and a commitment to enhancing the community, Nacro provides a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Property Repairs Helpdesk Supervisor – CAS-2 in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the property repairs and maintenance sector. Attend local events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching Nacro and understanding their mission. Think about how your experience aligns with their goals of making a difference in people's lives. We want to see your passion for the role, so be ready to share specific examples from your past work!
✨Tip Number 3
Show off your problem-solving skills during interviews! Be prepared to discuss how you've tackled challenges in previous roles, especially in property repairs. We love hearing about your thought process and how you ensure high service standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Nacro and making a real impact in the community.
We think you need these skills to ace Property Repairs Helpdesk Supervisor – CAS-2 in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any relevant property repairs background to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about making a difference in the community. Share specific examples of how you've successfully managed teams or resolved issues in previous roles to grab our attention.
Showcase Your Communication Skills:Since strong communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Nacro
✨Know Your Stuff
Make sure you brush up on your knowledge of property repairs and maintenance, especially within the social housing sector. Familiarise yourself with common issues that arise and how they are typically resolved. This will show your potential employer that you're not just passionate but also knowledgeable about the field.
✨Showcase Your Leadership Skills
As a Property Repairs Helpdesk Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated or guided a team. Think about challenges you faced and how you overcame them, as this will demonstrate your ability to handle the supervisory aspects of the role.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. You might be asked to explain how you would handle specific situations with stakeholders or team members, so be ready to discuss your approach to problem-solving and collaboration.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to manage competing priorities and resolve conflicts. Think through potential scenarios you might face in the role and how you would address them. This preparation will help you respond thoughtfully and demonstrate your problem-solving skills during the interview.
