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- Tasks: Lead housing management for supported properties and support vulnerable residents.
- Company: Join Nacro, a mission-driven organisation focused on social justice.
- Benefits: Competitive salary, 35-hour work week, and opportunities for professional growth.
- Why this job: Make a real difference in communities while shaping a new role.
- Qualifications: Experience in housing management and strong knowledge of Housing Law required.
- Other info: Dynamic environment with a focus on collaboration and community impact.
The predicted salary is between 30000 - 35000 £ per year.
Job type – Full - Permanent
Salary - £31,242 per annum
Hours - 35 hours per week (+ 5 hours paid lunch)
Location – Leeds Covering Yorkshire and Humber
Enhanced DBS check required
This is a new and exciting role at Nacro within our Performance and Housing Management Team. We’re seeking an experienced housing professional to lead housing management across a supported housing patch, ensuring excellent service delivery while supporting vulnerable residents and working closely with operational and support teams.
Key Responsibilities
- Lead and deliver a comprehensive housing management service for supported housing properties
- Act as the main housing management lead for your patch, working collaboratively with area teams
- Manage rent accounts, including arrears, former tenant arrears and credits
- Take proactive action on rent arrears in line with income collection and debt management policies
- Work closely with Housing Benefit teams to ensure correct payments are in place
- Support residents with payment arrangements, money management and understanding their charges
- Liaise with internal colleagues and external stakeholders, including local authorities and partners
Legal Duties
- Prepare and issue notices, witness statements and court documentation
- Represent Nacro at court when required
- Manage income recovery from start to end of the legal process
- Support legal action to end tenancies where appropriate, ensuring all evidence is in place
- Work with support teams to gather documentation and guide staff through legal requirements
- Liaise with leasing, property and operational teams when properties are being handed back or recovered
Tenancy Support
- Ensure tenancy and licence conditions are clearly understood and consistently enforced
- Provide advice on tenancy creation, changes, succession, abandonment and tenancy endings
- Support teams with correct tenancy sign-up processes, including digital documentation
- Provide guidance on tenancy breaches and appropriate interventions
- Support prevention and early intervention for low-level anti-social behaviour
- Work closely with ASB and Legal Advisors on more complex cases
- Deliver training and induction support to new staff on housing management responsibilities
Estate Management & Property Standards
- Support teams to meet property standards and compliance requirements
- Provide training and guidance on repairs reporting, health and safety checks and documentation
- Identify property condition issues during visits and escalate where required
- Liaise with Property Services on repairs, surveys and compliance concerns
- Support teams during Exempt Accommodation reviews or local authority inspections
- Assist with service charge understanding, recovery and estate-related services
About You
- Experience in housing management within social or supported housing
- Strong working knowledge of Housing Law and tenancy enforcement
- Good understanding of Welfare Benefits, particularly Housing Benefit and Exempt Accommodation
- Proven ability to maximise income and minimise arrears
- Confident communicator with experience in multi-agency and partnership working
- Willingness to travel across a wide geographical area (vehicle preferred)
Why Join Nacro?
At Nacro, you’ll be part of a mission-led organisation committed to social justice and supporting people to build safer, more stable futures. This role offers the chance to shape a new post, influence best practice, and make a tangible difference in communities across the region. If you’re ready to take on a role that’s both challenging and rewarding, and if you’re committed to social justice and making a positive impact, we want to hear from you.
Supported Housing Officer in Leeds employer: Nacro
Contact Detail:
Nacro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supported Housing Officer in Leeds
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Nacro and understanding their mission. Be ready to discuss how your experience aligns with their goals, especially in supporting vulnerable residents and managing housing effectively.
✨Tip Number 3
Practice your responses to common interview questions related to housing management and legal duties. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Nacro and making a difference.
We think you need these skills to ace Supported Housing Officer in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Supported Housing Officer role. Highlight your experience in housing management and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Experience: When detailing your past roles, focus on specific achievements related to housing management, income recovery, and working with vulnerable residents. We love seeing concrete examples of how you've made a difference in previous positions!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see why you're the right fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Nacro
✨Know Your Housing Law
Brush up on your knowledge of housing law and tenancy enforcement. Be prepared to discuss specific cases or scenarios where you've applied this knowledge in your previous roles. This will show that you’re not just familiar with the theory but can also put it into practice.
✨Demonstrate Your Communication Skills
As a Supported Housing Officer, you'll need to communicate effectively with various stakeholders. Think of examples where you've successfully collaborated with multi-agency teams or resolved conflicts. Practising these examples will help you articulate your experience clearly during the interview.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss how you've managed rent accounts and dealt with arrears in the past. Highlight any proactive measures you've taken to support residents with payment arrangements or money management. This will demonstrate your ability to handle challenges head-on.
✨Understand Nacro's Mission
Familiarise yourself with Nacro’s mission and values. Be ready to explain why you're passionate about social justice and how you can contribute to making a positive impact in the community. This alignment will resonate well with the interviewers and show your commitment to their cause.
