At a Glance
- Tasks: Process referrals and support individuals in the criminal justice system.
- Company: Nacro, a charity dedicated to transforming lives and communities.
- Benefits: Competitive salary, flexible working, and excellent career development opportunities.
- Other info: Join a dynamic team committed to social justice and community support.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Understanding of criminal justice issues and ability to support vulnerable individuals.
The predicted salary is between 25584 - 31900 € per year.
Location: Leeds (Leeds Harehills Office Based)
Job Salary: £25,584 Per Annum
Job Hours: 35 hours per week (plus 5 hours paid lunch break)
About Nacro
Nacro is more than just a charity; it’s a catalyst for change with over 50 years of dedicated service. We’re committed to transforming lives, strengthening communities, and reducing crime across the nation. Our innovative services, including housing support and education programs, tackle the root causes of crime, offering holistic support to unlock individual potential. We’re not just a charity; we’re a movement, promoting diversity, inclusion, and a brighter future for all.
Company Values
At Nacro, we believe careers should be about making positive changes. With decades of experience, we’re passionate about empowering vulnerable individuals and driving social justice.
Community Support Service – Tier 2 (CAS‑2)
Nacro's Community Support Service commissioned by the Ministry of Justice, provides vital accommodation and support alternatives to custody. Our team offers flexible, holistic support to residents, helping them secure stable housing post-placement. This role is an excellent gateway to criminal justice and housing professions.
About the Role
The Role of Referral Officer is integral to the success of the service and sits within the Referral Team at our new offices in Leeds. The Referral Centre is the initial point of contact for all CAS‑2 related enquiries. The Team is responsible for processing referrals which are received from stakeholders, such as prison, probation and court and making the decision regarding an individual’s suitability and eligibility for placement into the service and liaising with those referrers mentioned above. This role provides an excellent springboard into other criminal justice professions including experience of working with a range of criminal justice agencies.
Key Responsibilities
- Process referrals received from referrers.
- Maintain accurate records, analysing and flagging any anomalies to the Referral Hub Manager in line with policies and procedures.
- Make time‑sensitive decisions regarding the placement of a potential resident in conjunction with support colleagues and managers and in line with contractual and internal policies.
- Assess appropriate placements in sensitive addresses with more complex criteria, whilst making defensible decisions on referral suitability and documenting any additional risk.
- Undertake administrative tasks including coordinating and collating feedback narratives from residents in line with local and national policies.
Key Skills, Experience and Knowledge
- Understanding and Commitment to Nacro’s Values.
- Knowledge of the issues affecting people in contact with the Criminal Justice System and/or people experiencing homelessness.
- Ability to develop person‑centred support and move‑on planning.
- Understanding of safeguarding.
- Ability to work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
What you can expect from us
- A dynamic and supportive team who delivers results for the people we support every day.
- Possibility to work from home 1‑2 days per week after a successful probationary period.
- A commitment to helping you learn and develop your career.
- Excellent benefits including annual leave entitlement, enhanced pay for sickness absence, family leave, cycle to work scheme, season ticket loans, pension scheme, health cash plan and many more.
Additional Information
An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre‑Employment Screening process. This role also requires a Prison Clearance.
Referral Officer in Leeds employer: Nacro
Nacro is an exceptional employer dedicated to transforming lives and strengthening communities, offering a supportive work culture that prioritises employee growth and development. Located in Leeds, our Referral Officer role provides a unique opportunity to engage with the criminal justice system while enjoying flexible working arrangements and a comprehensive benefits package, including enhanced pay for sickness absence and a health cash plan. Join us in making a meaningful impact while advancing your career in a dynamic team committed to social justice and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Referral Officer in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the criminal justice and housing sectors. Attend local events or join online forums where you can connect with professionals. You never know who might have a lead on a job or can give you insider tips!
✨Tip Number 2
Prepare for interviews by researching Nacro and its values. Understand their mission and how your skills align with their goals. Practise answering common interview questions, especially those related to working with vulnerable individuals and complex needs.
✨Tip Number 3
Showcase your passion for social justice! In your conversations and interviews, share personal stories or experiences that highlight your commitment to making a difference. This will help you stand out as someone who truly embodies Nacro's values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the important work we do at Nacro.
We think you need these skills to ace Referral Officer in Leeds
Some tips for your application 🫡
Show Your Passion for Change:When writing your application, let us see your enthusiasm for making a difference. Share your experiences that align with Nacro's mission of transforming lives and supporting vulnerable individuals.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the key responsibilities of the Referral Officer role. We want to see how you can contribute to our team and the people we support.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and qualifications, making it easy for us to see why you’re a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Nacro
✨Know Nacro Inside Out
Before your interview, take some time to really understand Nacro's mission and values. Familiarise yourself with their services, especially the Community Support Service. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Understanding of the Criminal Justice System
Since the role involves working closely with individuals in contact with the criminal justice system, be prepared to discuss relevant issues. Think about how your experiences or knowledge can contribute to supporting vulnerable adults and how you can make defensible decisions regarding referrals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills and ability to handle sensitive situations. Prepare examples from your past where you've had to make tough choices or support someone with complex needs. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
