At a Glance
- Tasks: Support low and medium risk offenders in finding accommodation and managing their needs.
- Company: Nacro is a leading social justice charity making a real difference in communities across England and Wales.
- Benefits: Enjoy 25 days holiday, flexible working, and a supportive employee assistance programme.
- Other info: Open to applicants with lived experience of the criminal justice system.
- Why this job: Make a positive impact while gaining valuable experience in the criminal justice sector.
- Qualifications: Full clean UK driving licence and a genuine interest in helping people are essential.
The predicted salary is between 21500 - 30000 € per year.
Housing Support Worker - Black Country
Join Nacro’s CAS-2 team: Get an excellent grounding in the criminal justice system and the reward of helping people change their lives.
Location: Coventry
Covering: Solihull and Coventry
Job Type: Full-Time, Permanent
Salary: £26,584 Per Annum (Base salary £25,584 + £1,000 Unsociable Hours)
Working Hours: 40 hours per week (including 5 hours paid lunch break), shift patterns and flexibility will be discussed during the interview. The provision of the contract is between 08:00 and 22:00 Monday - Friday and Saturday 09:00 - 17:00 on a rolling rotational basis.
Enhanced DBS check and Prison Clearance required.
Full Driving licence and access to car required.
This role has an “essential travel” requirement. Should you choose to use your own vehicle to meet this requirement, please note that Nacro’s Driving for Work Policy requires all staff who drive for work purposes to have full business use insurance cover for their vehicle. Nacro does not reimburse any additional insurance premium costs, as these are already covered within the Inland Revenue mileage expense rate (currently 45p per mile).
This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium‑risk people eligible for home detention curfew or bail, helping to keep people out of prison (when living in the community on licence is an option) and to support prison leavers to re‑establish (crime‑free) independent lives.
Role Overview
As a Housing Support Worker, you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining a real insight into the criminal justice system.
Key Responsibilities
- Support Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
- Property Management: Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing‑related matters.
- Collaboration: Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.
Who Will Thrive in This Role?
- Resilient individuals who know how to maintain a healthy work‑life balance.
- Problem‑solvers who enjoy thinking creatively to overcome challenges.
- Emotionally intelligent people who understand and respond to human behaviour.
- Team players eager to collaborate and contribute positively.
Essential Skills & Qualities
- Strong interest in engaging with people, adapting communication styles, and making informed decisions.
- Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.
- Excellent organisational skills, with the ability to manage multiple priorities.
- Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.
At Nacro, we believe in the power of a diverse and inclusive team. We welcome applications from people of all backgrounds, including those with criminal records and first‑hand experience of the criminal justice system. All applications are assessed on merit.
Vetting Requirements
Due to working with adults in a custodial setting, this role is subject to an Enhanced DBS check against the adult workforce and prison clearance. Having a criminal record will not preclude your success in this role; any criminal record information will be subject to a fair and proportionate assessment. If you would like advice about applying for work with a criminal record, please contact our confidential Criminal Record Support Service on 0300 123 1999 or by email at helpline@nacro.org.uk.
Visa Sponsorship
Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please note that applicants must have the right to work in the UK.
Housing Support Worker in Coventry employer: Nacro
Nacro is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With a focus on making a meaningful impact in the community, employees benefit from flexible working arrangements, generous holiday entitlements, and opportunities to advance within the criminal justice sector. Located in Solihull and Coventry, this role allows for dynamic engagement with service users while contributing to a high-profile initiative that is set to expand significantly in the coming years.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Worker in Coventry
✨Tip Number 1
Familiarise yourself with the Ministry of Justice's initiatives and policies related to housing support for offenders. Understanding the context in which Nacro operates will help you demonstrate your knowledge and commitment during the interview.
✨Tip Number 2
Network with professionals in the housing support sector, especially those who work with offenders. Attend relevant workshops or community events to gain insights and make connections that could benefit your application.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated resilience and emotional intelligence. Think of examples that showcase your ability to handle challenging situations and support individuals effectively.
✨Tip Number 4
Brush up on your ICT skills, particularly in using Outlook, Word, and Excel. Being comfortable with these tools will not only help you in the role but also show your readiness to adapt to the systems used by Nacro.
We think you need these skills to ace Housing Support Worker in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Housing Support Worker role. Emphasise your ability to manage competing priorities, communicate effectively, and demonstrate emotional intelligence.
Craft a Compelling Cover Letter:Write a cover letter that showcases your genuine interest in helping people and your understanding of the challenges faced by low and medium risk offenders. Use specific examples from your past experiences to illustrate your points.
Highlight Relevant Qualifications:If you have any qualifications or training related to social work, housing support, or working with vulnerable populations, make sure to mention these in your application. This will strengthen your candidacy.
Showcase Your Soft Skills:In your application, highlight soft skills such as resilience, curiosity, and a positive outlook. These traits are essential for the role and should be evident in your writing style and examples.
How to prepare for a job interview at Nacro
✨Show Your Passion for Helping Others
Make sure to express your genuine interest in supporting individuals, especially those with complex backgrounds. Share any relevant experiences that highlight your commitment to making a difference in people's lives.
✨Demonstrate Emotional Intelligence
Be prepared to discuss how you handle challenging situations and your ability to read emotional cues. Provide examples of times when you've successfully navigated difficult conversations or supported someone in need.
✨Highlight Your Organisational Skills
Since the role involves managing competing priorities, be ready to talk about how you stay organised. Discuss tools or methods you use to keep track of tasks and ensure timely follow-ups.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think of scenarios related to housing support and how you would approach them, demonstrating your common sense and decision-making skills.
