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For Companies At a Glance
- Tasks: Support individuals in housing needs and manage properties to ensure safety and compliance.
- Company: Join Nacro, a leading charity transforming lives through support in the criminal justice system.
- Benefits: Enjoy 25 days holiday, flexible working options, and occupational sick pay beyond statutory requirements.
- Why this job: Make a real impact in your community while gaining insight into the criminal justice system.
- Qualifications: Strong communication skills, problem-solving abilities, and a full UK driving license are essential.
- Other info: We welcome applicants with lived experience in the criminal justice system.
The predicted salary is between 26584 - 26584 ÂŁ per year.
Overview
Housing Support Worker
Join Nacro’s CAS-2 team: Get an excellent grounding in the criminal justice system and the reward of helping people change their lives.
Location: Birmingham
Covering: West Midlands
Job Type: Full-Time, Permanent
Salary: ÂŁ26,584 Per Annum (Base salary ÂŁ25,584 + ÂŁ1,000 Unsociable Hours)
Working Hours: 40 hours per week (including 5 hours paid lunch break). Shift patterns and flexibility will be discussed during the interview. The contract is between 08:00 and 22:00 Monday–Friday and 09:00–17:00 on Saturdays on a rolling rotational basis.
Clearance: Enhanced DBS check and Prison Clearance required.
Driving: Full Driving license and access to a car required. This role has an “essential travel” requirement. If you use your own vehicle for work, Nacro’s Driving for Work Policy requires full business use insurance cover. Nacro does not reimburse additional insurance costs beyond Inland Revenue mileage expense rate (currently 45p per mile).
Programme: This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium-risk people eligible for home detention curfew or bail, helping to keep people out of prison and to support prison leavers to re-establish crime-free independent lives.
Role Overview
As a Housing Support Worker, you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining a real insight into the criminal justice system.
Key Responsibilities
- Support Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
- Property Management: Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing-related matters.
- Collaboration: Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.
Who Will Thrive in This Role?
- Resilient individuals who maintain a healthy work-life balance.
- Problem-solvers who enjoy thinking creatively to overcome challenges.
- Emotionally intelligent people who understand and respond to human behaviour.
- Team players eager to collaborate and contribute positively.
Essential Skills & Qualities
- Strong interest in engaging with people, adapting communication styles, and making informed decisions.
- Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.
- Excellent organisational skills, with the ability to manage multiple priorities.
- Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.
Candidate pack information: please read the Nacro Candidate pack and follow the instructions as provided in the pack.
Further information: for more information about the role, please refer to the candidate resources provided by Nacro.
At Nacro, we believe in a diverse and inclusive team. We welcome applications from people of all backgrounds, including those with criminal records and first-hand experience of the criminal justice system. All applications are assessed on merit.
Vetting & Working Rights
Vetting Requirements: Due to working with adults in a custodial setting, this role is subject to an Enhanced DBS check against the adult workforce and prison clearance.
Having a criminal record will not preclude success in this role; any criminal record information will be subject to a fair and proportionate assessment. If you would like advice about applying for work with a criminal record, please contact the Criminal Record Support Service on 0300 123 1999 or by email at helpline@nacro.org.uk.
Visa Sponsorship: This role does not offer eligibility for visa sponsorship. For information on UK working rights, visit GOV.UK.
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Housing Support Worker employer: Nacro
Contact Detail:
Nacro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Worker
✨Tip Number 1
Familiarise yourself with the criminal justice system and housing support services. Understanding the challenges faced by service users will help you connect better during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the field. Attend local events or workshops related to housing support and criminal justice. This can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated resilience and problem-solving skills. Think of examples that showcase your ability to handle challenging situations, as these qualities are essential for a Housing Support Worker.
✨Tip Number 4
Research Nacro and its mission thoroughly. Being able to articulate how your values align with theirs during the interview will show your genuine interest in the organisation and the role.
We think you need these skills to ace Housing Support Worker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Housing Support Worker. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in housing support or related fields. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving and organisational skills.
Write a Strong Cover Letter: Your cover letter should express your passion for helping others and your understanding of the criminal justice system. Mention specific examples of how you've supported individuals in the past and how you can contribute to Nacro's mission.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Nacro
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Housing Support Worker. Be prepared to discuss how your skills and experiences align with supporting service users and managing properties.
✨Showcase Your Resilience
This role requires resilience and the ability to maintain a healthy work-life balance. Think of examples from your past where you've successfully navigated challenging situations and how you managed to stay positive and effective.
✨Demonstrate Emotional Intelligence
As a Housing Support Worker, you'll need to engage with diverse individuals. Prepare to discuss how you adapt your communication style to meet the needs of different people and how you handle sensitive situations with empathy.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, support structures, and the specific challenges faced in this role. This shows your genuine interest and helps you assess if the position is right for you.
