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- Tasks: Support individuals in finding housing and managing their needs while making a positive community impact.
- Company: Join Nacro, a leading organisation dedicated to supporting offenders and promoting social justice.
- Benefits: Enjoy flexible working hours, generous leave, and perks like free eye tests and employee assistance.
- Why this job: Make a real difference in people's lives while developing skills for a future career in criminal justice.
- Qualifications: Must have a full UK driving license, vehicle access, and strong organisational and communication skills.
- Other info: Applications from those with lived experience in the criminal justice system are encouraged.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Housing Support Worker
Please note that this role is NOT a personal care role.
Join Nacro’s CAS-2 team: Get an excellent grounding in the criminal justice system and the reward of helping people change their lives.
Location: Colchester
Covering: Colchester and Southend on Sea
Job Type: Full-Time, Permanent
Salary: ÂŁ26,584 Per Annum (Base salary ÂŁ25,584 + ÂŁ1,000 Unsociable Hours)
Working Hours: 40 hours per week (including 5 hours paid lunch break), shift patterns and flexibility will be discussed during the interview. The provision of the contract is between 08:00 and 22:00 Monday- Friday and Saturday 09.00 -17:00 on a rolling rotational basis.
Enhanced DBS check and Prison Clearance required.
Full Driving license and access to car required:
This role has an “essential travel” requirement. Should you choose to use your own vehicle to meet this requirement, please note that Nacro’s Driving for Work Policy requires all staff who drive for work purposes to have full business use insurance cover for their vehicle.
Nacro does not reimburse any additional insurance premium costs, as these are already covered within the Inland Revenue mileage expense rate (currently 45p per mile).
This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium-risk people eligible for home detention curfew or bail, helping to keep people out of prison (when living in the community on licence is an option) and to support prison leavers to re-establish (crime‑free) independent lives.
Role Overview
As a Housing Support Worker, you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining a real insight into the criminal justice system.
Key Responsibilities
- Support Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
- Property Management: Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing-related matters.
- Collaboration: Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.
Who Will Thrive in This Role?
- Resilient individuals who know how to maintain a healthy work-life balance.
- Problem-solvers who enjoy thinking creatively to overcome challenges.
- Emotionally intelligent people who understand and respond to human behaviour.
- Team players eager to collaborate and contribute positively.
Essential Skills & Qualities
- Strong interest in engaging with people, adapting communication styles, and making informed decisions.
- Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.
- Excellent organisational skills, with the ability to manage multiple priorities.
- Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.
For the Nacro Candidate pack please.
For further information about the role please.
At Nacro, we believe in the power of a diverse and inclusive team. We welcome applications from people of all backgrounds, including those with criminal records and first‑hand experience of the criminal justice system. All applications are assessed on merit.
Vetting Requirements
Due to working with adults in a custodial setting, this role is subject to an Enhanced DBS check against the adult workforce and prison clearance.
Having a criminal record will not preclude your success in this role; any criminal record information will be subject to a fair and proportionate assessment. If you would like advice about applying for work with a criminal record, please contact our confidential Criminal Record Support Service on 0300 123 1999 or by email at helpline@nacro.org.uk.
Visa Sponsorship
Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK. Applicants must have the right to work in the UK.
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Housing Support Worker employer: Nacro
Contact Detail:
Nacro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Worker
✨Tip Number 1
Familiarise yourself with the Community Accommodation with Support, Tier 2 (CAS-2) programme. Understanding its objectives and how it operates will help you demonstrate your knowledge during the interview, showing that you're genuinely interested in the role.
✨Tip Number 2
Highlight your experience in supporting vulnerable individuals or working within the criminal justice system. Be ready to share specific examples of how you've made a positive impact in similar roles, as this will resonate well with the interviewers.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage competing priorities. Since the role involves juggling various responsibilities, showcasing your ability to stay organised and efficient will be crucial.
✨Tip Number 4
Demonstrate your emotional intelligence by preparing for questions about handling difficult situations or conflicts. Being able to articulate how you empathise with service users and maintain professional boundaries will set you apart from other candidates.
We think you need these skills to ace Housing Support Worker
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Housing Support Worker. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing support, social work, or related fields. Mention specific examples where you have successfully supported individuals or managed complex situations.
Showcase Soft Skills: This role requires strong emotional intelligence and problem-solving abilities. Use your application to demonstrate these skills through anecdotes or examples from your past experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nacro
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Housing Support Worker. Be prepared to discuss how your skills and experiences align with the role, especially in managing schedules and supporting service users.
✨Showcase Your Resilience
This role requires resilience and the ability to leave work at work. Think of examples from your past experiences where you've demonstrated this quality, and be ready to share them during the interview.
✨Demonstrate Emotional Intelligence
As a Housing Support Worker, you'll need to understand and respond to human behaviour effectively. Prepare to discuss situations where you've successfully navigated emotional challenges or conflicts, showcasing your emotional intelligence.
✨Highlight Your Organisational Skills
The ability to manage competing priorities is crucial in this role. Be ready to provide examples of how you've organised tasks or projects in the past, and how you keep track of important information using ICT skills.
