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- Tasks: Support individuals in housing needs and manage properties while collaborating with various services.
- Company: Nacro is a leading charity focused on transforming lives through support in the criminal justice system.
- Benefits: Enjoy 25 days holiday, flexible working options, and mileage reimbursement for travel.
- Why this job: Make a real impact in people's lives while gaining insight into the criminal justice system.
- Qualifications: Full UK driving license, strong communication skills, and a passion for helping others are essential.
- Other info: Interviews are ongoing, and multiple roles are available across England and Wales.
The predicted salary is between 19900 - 25000 £ per year.
Join Nacro’s CAS-2 team and get an excellent grounding in the criminal justice system while helping people change their lives. Due to significant service expansion, we are actively seeking more candidates for CAS-2 Housing Support Worker positions.
Locations: London (Plus Area Weighting of up to £5000, dependent on location)
Salary: £24,962 per year (including £1,000 Unsociable Hours Payment)
Job Type: Full-Time, Permanent
Hours: 8 hours per day (occasional need to work flexibly to accommodate evening arrivals within 08:00 – 22:00 service operating hours – flexibility goes both ways, with the ability to work from home between visits and manage own diary)
Please note: A full UK driving license and access to a vehicle are essential for this role. This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low- to medium-risk people eligible for home detention curfew or bail, helping to keep people out of prison and to support prison leavers to re-establish independent lives.
Role Overview: As a Housing Support Worker, you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining a real insight into the criminal justice system.
Key Responsibilities:
- Support Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
- Property Management: Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing-related matters.
- Collaboration: Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.
Who Will Thrive in This Role?
- Resilient individuals who know how to maintain a healthy work-life balance.
- Problem-solvers who enjoy thinking creatively to overcome challenges.
- Emotionally intelligent people who understand and respond to human behaviour.
- Team players eager to collaborate and contribute positively.
- Strong interest in engaging with people, adapting communication styles, and making informed decisions.
- Ability to work professionally while balancing service user needs and Nacro’s mission.
- Excellent organizational skills, with the ability to manage multiple priorities.
- Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.
- Full, clean UK driving license.
- Access to a vehicle and business car insurance (mileage reimbursed at 45p per mile).
- Willingness to travel for business purposes.
- Enhanced DBS check and Prison Clearance required.
25 days holiday + bank holidays. Occupational sick pay exceeding statutory requirements. Flexible working options, including the ability to work from home between property visits and manage your meetings with service users around personal constraints.
Ready to Make a Difference? Apply now and take the next step in your career within criminal justice and housing support. Interviews are ongoing, and we are hiring for multiple roles. For further information about the role, please email katherine.dyke@nacro.org.uk (Talent and Resourcing Specialist).
Housing Support Worker employer: Nacro
Contact Detail:
Nacro Recruiting Team
katherine.dyke@nacro.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Worker
✨Tip Number 1
Familiarise yourself with the criminal justice system and housing support services. Understanding the challenges faced by service users will help you demonstrate your commitment and empathy during interviews.
✨Tip Number 2
Network with professionals in the field of housing support and criminal justice. Attend relevant workshops or seminars to meet people who can provide insights and potentially refer you to opportunities within Nacro.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated resilience and problem-solving skills. Think of examples that showcase your ability to work collaboratively and adapt your communication style to different individuals.
✨Tip Number 4
Highlight your organisational skills and ability to manage multiple priorities. Be ready to explain how you would handle a busy day, balancing property management tasks with supporting service users effectively.
We think you need these skills to ace Housing Support Worker
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Housing Support Worker. Familiarise yourself with Nacro’s mission and how this role contributes to supporting individuals in the criminal justice system.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your problem-solving abilities, emotional intelligence, and any previous work in support roles or with vulnerable populations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by service users. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Relevant Qualifications: Ensure you mention any qualifications or training that are relevant to the role, such as experience with housing applications, knowledge of the criminal justice system, or ICT skills. If you have a full UK driving license and access to a vehicle, be sure to include this information as it is essential for the position.
How to prepare for a job interview at Nacro
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Housing Support Worker. Be prepared to discuss how your skills and experiences align with supporting service users and managing properties.
✨Showcase Your Resilience
This role requires resilience and the ability to maintain a healthy work-life balance. Think of examples from your past where you've successfully navigated challenges, and be ready to share these during the interview.
✨Demonstrate Emotional Intelligence
As a Housing Support Worker, you'll need to engage with diverse individuals. Prepare to discuss how you adapt your communication style to different people and situations, showcasing your emotional intelligence and problem-solving skills.
✨Highlight Your Organisational Skills
With multiple priorities to manage, it's crucial to demonstrate your organisational abilities. Be ready to explain how you plan your day, manage your diary, and ensure that all tasks are completed efficiently.
