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- Tasks: Support individuals in housing needs and manage properties to ensure safety and compliance.
- Company: Nacro is a leading charity focused on transforming lives through support in the criminal justice system.
- Benefits: Enjoy 25 days holiday, flexible working options, and occupational sick pay beyond statutory requirements.
- Why this job: Make a real impact in your community while gaining insight into the criminal justice system.
- Qualifications: Resilience, problem-solving skills, emotional intelligence, and a full UK driving license are essential.
- Other info: We welcome applicants with lived experience in the criminal justice system.
The predicted salary is between 28800 - 43200 £ per year.
Join Nacro’s CAS-2team:Get an excellent grounding in the criminal justice system and the reward of helping people change theirlives.
Due to significant service expansion, we are actively seeking more candidates forCAS-2 Housing Support Worker positions.
Location: Manchester
Job Type: Full-Time, Permanent
Working Hours: 40 hours per week (including 5 hours paid lunch break) , shift patterns and flexibility will be discussed during the interview. The provision of the contract is between 08:00 and 22:00 Monday- Friday and Saturday 09.00 -17:00 on a rolling rotational basis.
This role is part of theCommunity Accommodation with Support, Tier 2 (CAS-2)programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low – to medium-risk people eligible for home detention curfew or bail, helping to keep people out of prison (when living in the community on licence is an option) and to support prison leavers to re-establish (crime-free) independent lives.
Role Overview: As a Housing Support Worker, you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining a real insight into the criminal justice system.
Key Responsibilities:
- Support Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
- Property Management:Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing-related matters.
- Collaboration:Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.
Who Will Thrive in This Role?
- Resilient individuals who know how to maintain a healthy work-life balance.
- Problem-solverswho enjoy thinking creatively to overcome challenges.
- Emotionally intelligent peoplewho understand and respond to human behaviour.
- Team playerseager to collaborate and contribute positively.
- Strong interest in engaging with people, adapting communication styles, and making informed decisions.
- Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.
- Excellent organisational skills, with the ability to manage multiple priorities.
- Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.
- Full UK driving license
- Access to a vehicle and business car insurance (mileage reimbursed at 45p per mile).
- Willingness to travel for business purposes.
- Enhanced DBS check and Prison Clearance required.
- 25 days holiday + bank holidays.
- Occupational sick pay exceeding statutory requirements.
- Flexible working options, including the ability to work from home between property visits and manage your meetings with service users around personal constraints.
For further information about Nacro’s (CAS-2) Benefits, please click here.
For further information about the role, please click here.
Notes: We welcome applications from individuals with lived experience in the criminal justice system. A criminal record may not disqualify you from undertaking this role.Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK Applicants must have the right to work in the UK.
Ready to Make a Difference? Apply now and take the next step in your career within criminal justice and housing support. Interviews are ongoing, and we are hiring for multiple roles.
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Housing Support Worker employer: Nacro
Contact Detail:
Nacro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Worker
✨Tip Number 1
Familiarise yourself with the criminal justice system and housing support services. Understanding the challenges faced by service users will help you demonstrate your empathy and problem-solving skills during the interview.
✨Tip Number 2
Network with professionals in the field. Attend local community events or workshops related to housing support and criminal justice. This can provide valuable insights and connections that may enhance your application.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated resilience and teamwork. Think of examples that showcase your ability to handle challenging situations, as these qualities are essential for a Housing Support Worker.
✨Tip Number 4
Research Nacro’s mission and values thoroughly. Being able to articulate how your personal values align with theirs will show your genuine interest in the role and commitment to making a difference in the community.
We think you need these skills to ace Housing Support Worker
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the Housing Support Worker position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in housing support or related fields. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving and organisational skills.
Write a Strong Cover Letter: In your cover letter, express your passion for helping others and your understanding of the criminal justice system. Mention specific examples from your past experiences that showcase your resilience, teamwork, and ability to engage with diverse individuals.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Nacro
✨Understand the Role
Make sure you have a clear understanding of what a Housing Support Worker does. Familiarise yourself with the responsibilities outlined in the job description, such as supporting service users and collaborating with various agencies. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Resilience
Given the nature of the work, it's important to highlight your resilience and ability to maintain a healthy work-life balance. Prepare examples from your past experiences where you've successfully navigated challenges or supported others through difficult situations. This will show that you can handle the demands of the job.
✨Demonstrate Emotional Intelligence
As a Housing Support Worker, you'll be engaging with individuals from diverse backgrounds. Be ready to discuss how you adapt your communication style to meet the needs of different people. Share specific instances where your emotional intelligence has helped you connect with others or resolve conflicts.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the support provided for professional development, or how success is measured in this role. This shows your enthusiasm and helps you assess if the company culture aligns with your values.
