At a Glance
- Tasks: Support individuals in finding housing and managing their needs while making a real community impact.
- Company: Join Nacro, a leading charity dedicated to transforming lives and communities across England and Wales.
- Benefits: Enjoy 25 days holiday, flexible working options, and generous sick pay plus perks like free eye tests.
- Other info: Applications from those with lived experience in the criminal justice system are encouraged.
- Why this job: Make a difference in people's lives while gaining valuable experience in the criminal justice field.
- Qualifications: A full UK driving license and a genuine interest in helping others are essential.
The predicted salary is between 26584 - 26584 £ per year.
Housing Support Worker
Job Type:Permanent / Full-Time
Working Hours:8 hours per day (shift patterns and flexibility will be discussed during the interview). The working hours are between 08:00 and 22:00.
Location:Black Country
Salary:£26,584 Per Annum (Base salary £25,584 + £1,000 Unsociable Hours)
A full UK driving license and access to a vehicle are essential for the role.
The role is part of theCommunity Accommodation with Support, Tier 2 (CAS-2)program, commissioned directly by the Ministry of Justice, operating nationwide across England and Wales. This high-profile program provides accommodation and support for low- to medium-risk offenders eligible for home detention curfew or bail, preventing them from being held in prison due to lack of housing.
Role Overview:
As a Housing Support Worker, your days will be varied, with the opportunity to make a significant impact on both service users and the community.
Key responsibilities include:
- Managing your scheduleto meet the needs of the role.
- Supporting service usersby assessing their needs, creating support and safety plans, and collaborating with probation and court staff.
- Assisting with housing applications, Housing Benefit claims, and rent payments.
- Ensuring that properties meet theDecent Homes Standardand addressing any maintenance issues.
Who Would Enjoy This Role:
- Resilient individualswho can leave work at work and focus on self-care.
- Curious problem-solverswho ask questions before finding solutions.
- Emotionally intelligentpeople who can understand and respond to human behaviour
- Confident and positiveindividuals, eager to learn and collaborate with others.
- People with strongteamwork skillsandpersonal valuesaligned with Nacro’s mission.
Essential Skills & Qualities:
- Genuine interestin engaging with people, adapting communication styles, and making informed decisions.
- Ability to work within professional boundarieswhile acting in the best interests of both the service users and Nacro.
- Strong organizational skills, able to manage competing priorities, and update systems in a timely manner.
- ICT skills(Outlook, Word, Excel) with training provided for internal systems.
Non-Negotiable Requirements:
- Full, clean UK driving license
- Access to a vehicle (mileage reimbursement at 45p per mile).
- Willingness to travel for business purposes.
- Business car insurance will be required.
- An enhanced DBS check and Prison Clearance will be necessary for this role.
- Applications from individuals with lived experience in the criminal justice system are encouraged, and a criminal record may not necessarily disqualify you.
Benefits & Rewards:
- 25 days holiday, plus bank holidays.
- Free eye tests and a £50 contribution towards glasses.
- Access to an employee assistance program.
- Generous leave entitlement, including additional special leave.
- Occupational sick pay exceeding statutory requirements.
- Flexible working arrangements, including the ability to work from home between property visits.
For further information about Nacro’s (Cas-2) Benefits, pleaseclick here
For further information about the role, pleaseclick here
For more information about Nacro’s benefits or the role, feel free to reach out via email atAbdiquadir.Mohammed@nacro.org.uk
This role can serve as an excellent stepping stone into other professions within criminal justice and offers experience with various criminal justice agencies, local housing benefit departments, and the DWP.
Visa Sponsorship:
This position does not offer visa sponsorship. For further details about working rights in the UK, please visitGOV.UK.
Housing Officer in Walsall employer: Nacro
Nacro is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture where resilience and teamwork are valued. With generous benefits such as 25 days of holiday, flexible working arrangements, and opportunities for career advancement within the criminal justice sector, Nacro empowers its Housing Officers to make a meaningful impact in the Black Country community while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Walsall
✨Tip Number 1
Familiarise yourself with the Community Accommodation with Support, Tier 2 (CAS-2) programme. Understanding its objectives and how it operates will help you demonstrate your knowledge during the interview, showing that you're genuinely interested in the role.
✨Tip Number 2
Highlight your experience in supporting vulnerable individuals or working within the criminal justice system. Be prepared to share specific examples of how you've made a positive impact in similar roles, as this will resonate well with the interviewers.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage competing priorities. Since the role involves juggling various responsibilities, showcasing your ability to stay organised and efficient will be crucial.
✨Tip Number 4
Demonstrate your emotional intelligence by preparing for situational questions. Think about how you would handle challenging interactions with service users, as this will highlight your ability to empathise and respond effectively in difficult situations.
We think you need these skills to ace Housing Officer in Walsall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Housing Support Worker. Emphasise your organisational skills, teamwork abilities, and any previous work in support roles.
Craft a Compelling Cover Letter:Write a cover letter that showcases your genuine interest in engaging with people and your understanding of the role's requirements. Mention specific examples of how you've demonstrated resilience and problem-solving in past experiences.
Highlight Relevant Qualifications:If you have any qualifications or training related to housing support, social work, or community services, be sure to mention them. This could include certifications or courses that demonstrate your commitment to the field.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Nacro
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Housing Support Worker. Familiarise yourself with the Community Accommodation with Support, Tier 2 programme and be ready to discuss how your skills align with the role's requirements.
✨Showcase Your Resilience
This role requires resilience and the ability to manage emotional situations. Be prepared to share examples from your past experiences where you've demonstrated these qualities, especially in challenging environments.
✨Demonstrate Problem-Solving Skills
As a Housing Support Worker, you'll need to be a curious problem-solver. Think of specific instances where you've successfully navigated complex situations or helped others find solutions, and be ready to discuss them.
✨Highlight Teamwork and Communication
Emphasise your teamwork skills and your ability to adapt communication styles. Prepare to discuss how you've collaborated with others in previous roles and how you can effectively engage with service users and colleagues alike.
