Housing Officer

housing support worker

Join Nacro’s CAS-2team:Get an excellent grounding in the criminal justice system and the reward of helping people change theirlives.

Due to significant service expansion, we are actively seeking more candidates forCAS-2 Housing Support Worker positions.

Location: Sunderland

With occasional travel across Tyne & Wear as required

Salary:£26,584 per year (Base Salary £25,584 per yearplus£1,000 Unsociable Hours Payment)

Job Type:Full-Time, Permanent

Working Hours:40 hours per week (including 5 hours paid lunch break) , shift patterns and flexibility will be discussed during the interview. The provision of the contract is between 08:00 and 22:00 Monday- Friday and Saturday 09.00 -17:00 on a rolling rotational basis.

This role is part of theCommunity Accommodation with Support, Tier 2 (CAS-2)programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium-risk people eligible for home detention curfew or bail, helping to keep people out of prison (when living in the community on licence is an option) and to support prison leavers to re-establish (crime-free) independent lives.

Role Overview:As a Housing Support Worker, you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining a real insight into the criminal justice system.

Key Responsibilities:

• Support Service Users:Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
• Property Management:Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing-related matters.
• Collaboration:Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.

Who Will Thrive in This Role?

• Resilient individualswho know how to maintain a healthy work-life balance.
• Problem-solverswho enjoy thinking creatively to overcome challenges.
• Emotionally intelligent peoplewho understand and respond to human behaviour.
• Team playerseager to collaborate and contribute positively.

Essential Skills & Qualities:

• Strong interest in engaging with people, adapting communication styles and making informed decisions.
• Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.
• Excellent organisational skills, with the ability to manage multiple priorities.
• Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.

Essential Requirements:

• Full UK driving license
• Access to a vehicle and business car insurance (mileage reimbursed at 45p per mile).
• Willingness to travel for business purposes.
• Enhanced DBS check and Prison Clearance required.

Benefits:

• 25 days holiday + bank holidays.
• Occupational sick pay exceeding statutory requirements.
• Flexible working options, including the ability to work from home between property visits and manage your meetings with service users around personal constraints.

For further information about Nacro’s (CAS-2) Benefits, pleaseclick here.

For further information about the role, pleaseclick here.

Notes:We welcome applications from individuals with lived experience in the criminal justice system. A criminal record may not disqualify you from undertaking this role.Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visitGOV.UKApplicants must have the right to work in the UK.

Ready to Make a Difference?Apply now and take the next step in your career within criminal justice and housing support. Interviews are ongoing, and we are hiring for multiple roles.

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