Housing Management Worker

Housing Management Worker (Step Forward Sunderland) Job type: Permanent/ Full Time Salary: £23,962 per annum Hours: 35 (plus 5 hours paid lunch breaks) Location: Teesside Saying what we do at Nacro is simple. We house, we educate, we support, and we speak out for – and with – disadvantaged young people and adults. But it’s how we do it that really makes the difference. By challenging boundaries, setting agendas, and delivering innovative solutions, we successfully promote social justice and give everyone we deal with the best chance of a second chance. And because it affects their lives, we aim to achieve the highest standards in everything we do. What we Offer; We want all our employees to have an excellent work-life balance and employee wellbeing is very important to us. Nacro is committed to supporting employees to balance the demands of personal and work responsibilities at times of urgent and unforeseen circumstance through the provision of various types of leave. We offer a discretionary 10 days of special leave for dependent or bereavement leave. We have an excellent benefits package which includes a 25 days per year (plus public holidays) annual leave entitlement, with an additional day added each year, increasing to 30 days (plus 8 public holidays) after 5 years’ service. Additionally, we also provide an occupational sick pay scheme which exceeds statutory requirements. If you want to work as part of a dynamic supportive team who delivers results for the people we support every day, Nacro could be the place for you. Who are we looking for? A Housing Management worker to Work as part of a team, managing a portfolio of properties and tenancies across a designated area, providing an intensive Housing Management Service to a core group of people. Key responsibilities include: Directly supporting tenants to manage their tenancy, assisting them with housing benefit claims and signposting them to relevant support services and liaising with support services where required. Conducting initial and regular assessments of the potential or actual service user including any risks, their needs, and requirements in respect of the service, to determine eligibility for the service taking necessary action where required are delivered. · Working with the Nacro Housing Management Team to ensure the correct tenancies are issued, sign up new tenancies and ensure the service user understands and accepts tenancy obligations. Be involved in ordering furniture and goods for the property · Work closely with the Asset Management team on ensuring property standards are maintained, repairs are reported in a timely way and ensuring the properties are suitable for letting and safe occupation. Maximise rent collection and adhere to the arrears management policy and procedure. Duties may vary from time to time within the broad remit of your role and grade. You are required to undertake any such reasonable and appropriate duties. Request for Visa Sponsorship – NOT AVAILABLE FOR THIS VACANCY Nacro is a visa sponsorship licence holder. There is strict criteria for visa sponsorship set by the British Government. This vacancy does not meet the eligibility criteria for sponsorship, however depending on your personal circumstances there maybe a different route for you to be able to legally work with us. For further information please go to For more details on Nacro benefits, please click Please Apply Online