At a Glance
- Tasks: Lead and inspire a team delivering high-quality services to support individuals facing complex challenges.
- Company: Nacro, a passionate organisation dedicated to education, housing, and wellbeing.
- Benefits: Starting salary of £31,982 with clear progression and professional development opportunities.
- Other info: Dynamic role with travel across the West Midlands and a focus on continuous improvement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team management and a commitment to safeguarding and inclusion.
The predicted salary is between 31982 - 32782 £ per year.
This role does not offer eligibility for visa sponsorship. This role offers a starting salary within Nacro’s pay structure of £31,982 with expected progression to £32,782 established within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth.
We are Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side. That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change. We see your future, whatever the past.
About You:
We are looking for a passionate and driven Team Manager to lead and inspire a dedicated team delivering high-quality services, working closely with local HMPs that support individuals facing complex challenges, including ex-offenders and prison leavers. This is an exciting opportunity for an experienced people manager who thrives in a fast-paced environment, is committed to achieving positive outcomes, and can build strong relationships with stakeholders, commissioners, and frontline teams.
As Team Manager, you will play a key role in shaping service delivery, driving continuous improvement, and ensuring the highest standards of safeguarding, performance, and support for both staff and service users.
We’re looking for someone who:
- Has experience managing, motivating, and developing teams
- Can confidently manage performance and deliver against targets
- Understands the challenges faced by ex-offenders and prison leavers
- Has excellent communication and stakeholder engagement skills
- Is organised, proactive, and solution-focused
- Can analyse service performance and drive continuous improvement
- Is committed to safeguarding, equality, diversity, and inclusion
About the role:
This role entails working across different HMPs within the West Midlands area and predominantly custody based. This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle with business insurance are essential.
In this role you will focus on:
Leadership & Team Management
- Recruit, induct, train, and develop staff to build a high-performing and motivated team
- Provide regular supervision, coaching, and wellbeing support to staff and volunteers
- Set clear objectives and performance expectations through effective appraisals and one-to-ones
- Lead by example, promoting positive behaviours, inclusion, innovation, and accountability
- Recognise and reward achievements while supporting staff through challenges and change
Service Delivery & Performance
- Ensure services are delivered effectively and meet contractual objectives and KPIs
- Develop strong relationships with commissioners, partners, and stakeholders
- Produce reports, statistics, and impact data to demonstrate service success
- Lead on key operational workstreams such as safeguarding, health & safety, or service user involvement
- Drive service improvements through innovative and solution-focused approaches
Compliance & Quality
- Maintain high standards of safeguarding, GDPR compliance, health & safety, and equality & diversity
- Identify opportunities for efficiency and improvement
- Ensure services meet relevant regulatory and contractual standards, including HMPPS and CQC requirements where applicable
- Support a culture of continuous learning, quality assurance, and best practice sharing
At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially.
Custody Team Manager - West Midlands employer: Nacro
Nacro is an excellent employer, offering a supportive and inclusive work culture that prioritises professional development and employee growth. As a Service Lead in the East of England, you will have the opportunity to make a meaningful impact in the community while enjoying competitive salary progression and the chance to lead a dedicated team of Support Workers.
StudySmarter Expert Advice🤫
We think this is how you could land Custody Team Manager - West Midlands
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Nacro.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Nacro.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Nacro.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Nacro. Apply directly through us to stand out!
We think you need these skills to ace Custody Team Manager - West Midlands
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Nacro. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Custody Team Manager - West Midlands, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Nacro
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Nacro. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
