At a Glance
- Tasks: Support individuals in housing needs and help them navigate the criminal justice system.
- Company: Join Nacro, a leading organisation making a difference in communities.
- Benefits: Full-time role with flexible hours, competitive pay, and meaningful work.
- Other info: Opportunity to work in a dynamic environment with diverse experiences.
- Why this job: Make a real impact by helping people change their lives for the better.
- Qualifications: Resilience, problem-solving skills, and a passion for supporting others.
The predicted salary is between 24000 - 30000 £ per year.
Please note that this role is NOT a personal care role. Join Nacro’s CAS‑2 team: Get an excellent grounding in the criminal justice system and the reward of helping people change their lives.
Location: Cardiff
Job Type: Full-Time, Permanent
Working Hours: 37.5 hours per week. Shift patterns and flexibility will be discussed during the interview. The provision of the contract is between 08:00 and 22:00 Monday‑Friday and Saturday 09:00 – 17:00 on a rolling rotational basis.
Travel: Enhanced DBS check and Prison Clearance required. Full driving licence and access to a car required. This role has an “essential travel” requirement; staff must have full business‑use insurance cover for their vehicle. Nacro does not reimburse additional insurance premiums. Mileage expense rate currently 45p per mile.
Role Overview
As a Housing Support Worker you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, while gaining insight into the criminal justice system.
Key Responsibilities
- Support Service Users: assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
- Property Management: ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing‑related matters.
- Collaboration: work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.
Who Will Thrive in This Role?
- Resilient individuals who maintain a healthy work‑life balance.
- Problem‑solvers who enjoy thinking creatively to overcome challenges.
- Emotionally intelligent people who understand and respond to human behaviour.
- Team players eager to collaborate and contribute positively.
- Strong interest in engaging with people, adapting communication styles, and making informed decisions.
- Ability to work professionally while balancing service user needs and Nacro’s wider mission.
- Excellent organisational skills with the ability to manage multiple priorities.
- Competent ICT skills (Outlook, Word, Excel); internal systems training provided.
Other Information:
This role is part of the Community Accommodation with Support, Tier 2 (CAS‑2) programme, commissioned by the Ministry of Justice. The service provides accommodation and support for low/medium‑risk people eligible for home detention curfew or bail, helping to keep people out of prison and supporting prison leavers to re‑establish crime‑free independent lives.
Vetting Requirements:
Enhanced DBS against the adult workforce and prison clearance. Criminal records are assessed fairly; support for those with criminal records is provided. Applicants must have the right to work in the UK. This role does not offer eligibility for visa sponsorship. At Nacro, we welcome applications from all backgrounds, including those with criminal records and first‑hand experience of the criminal justice system. All applications are assessed on merit.
Housing support worker - Cardiff and Barry employer: Nacro
Nacro is an exceptional employer that offers a fulfilling opportunity for Housing Support Workers in Cardiff and Barry, where you can make a tangible impact on the lives of individuals navigating the criminal justice system. With a strong commitment to employee growth, Nacro fosters a supportive work culture that values resilience, creativity, and collaboration, ensuring that staff are equipped with the skills and knowledge needed to thrive in their roles. Enjoy a flexible working environment, competitive mileage expenses, and the chance to contribute to meaningful change within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing support worker - Cardiff and Barry
✨Tip Number 1
Get to know the company! Research Nacro and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've demonstrated resilience, problem-solving, and teamwork. These are key traits for a Housing Support Worker.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Nacro team.
We think you need these skills to ace Housing support worker - Cardiff and Barry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Housing Support Worker. We want to see how you can make a difference in the lives of service users, so don’t hold back on showcasing your relevant experience!
Showcase Your Problem-Solving Skills:In your written application, give examples of how you've tackled challenges in the past. We love seeing creative problem-solvers who can think on their feet, especially when it comes to supporting individuals in need.
Highlight Your Team Spirit:This role is all about collaboration, so be sure to mention any experiences where you’ve worked effectively in a team. We’re looking for team players who can contribute positively to our mission at Nacro.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling. Plus, it shows you’re keen to join our team at Nacro!
How to prepare for a job interview at Nacro
✨Know Your Stuff
Familiarise yourself with Nacro’s mission and the role of a Housing Support Worker. Understand the criminal justice system basics and how it relates to housing support. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Skills
Prepare examples that highlight your problem-solving abilities, emotional intelligence, and teamwork. Think of specific situations where you've successfully supported others or managed multiple priorities, as these are key traits for this role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, shift patterns, and how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the job is the right fit for you.
✨Be Yourself
Authenticity goes a long way! Be honest about your experiences and how they’ve shaped your approach to supporting others. Nacro values diverse backgrounds, so don’t hesitate to share your unique perspective.
