- Contract: Full Time –Fixed Term - 30/10/2027
- Location: Birmingham
As a Housing Assistant, you will support the Supported Housing Officers and Housing Service Manager in delivering an effective and compliant housing management service across supported housing services.
Key Responsibilities:
Income Management Support
- Assist with monitoring rent and personal service charge accounts, identifying low-level arrears cases for early intervention.
- Generate arrears letters (ST1 stage) in line with policy.
- Support with arranging payment plans and recording arrangements on systems.
- Liaise with Housing Benefit departments regarding claim updates and payment queries.
- Ensure HB documentation is uploaded and recorded accurately.
- Support former tenant arrears processes including tracing forwarding addresses where appropriate.
- Maintain accurate records of income-related communications and actions.
- Managing overpayment invoices and sending these to Supported Housing Officers for investigation/ approval
Legal & Compliance Support
- Print and organise legal paperwork review by Supported Housing Officers which includes notices and court bundles.
- Track notice expiry dates and legal deadlines.
- Support audit preparation by ensuring records are accurate and up to date
Generic Duties
- Support data entry and reporting requirements.
- Assist with preparation of performance reports (arrears, voids, compliance).
- Attend team meetings, supervision and training.
- Travel occasionally to services where required.
- Positively promote and represent the organisation at all times.
About you:
- Basic knowledge of housing management processes.
- Understanding of rent accounts and arrears processes desirable.
- Knowledge of Housing Benefit processes desirable.
- Strong administrative and organisational skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks and meet deadlines.
- Good IT skills including case management systems and Microsoft Office.
- Ability to work collaboratively within a multi-disciplinary team.
- Understanding of confidentiality and data protection requirements.
At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on 03001231999 or helpline@nacro.org.uk.
Housing Assistant in Birmingham employer: Nacro
Nacro is an excellent employer, offering a supportive and inclusive work culture that prioritises professional development and employee growth. As a Service Lead in the East of England, you will have the opportunity to make a meaningful impact in the community while enjoying competitive salary progression and the chance to lead a dedicated team of Support Workers.
