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- Tasks: Support clients, build relationships, and provide top-notch customer service.
- Company: Join a friendly team at Everywhen in Tonbridge.
- Benefits: 26 days holiday, career progression, and mental wellbeing support.
- Other info: Enjoy a diverse and inclusive workplace with great opportunities.
- Why this job: Make a real difference in clients' lives while growing your career.
- Qualifications: Experience in insurance and customer service is essential.
The predicted salary is between 30000 - 40000 £ per year.
Role: Insurance Account Handler within our friendly team based in Tonbridge.
Responsibilities:
- Support a designated client portfolio, acting as the first point of contact, building strong relationships, and assisting with queries as they arise.
- Provide excellent customer service, with a focus on relationship-building to ensure a positive client experience.
- Work with clients on the phone and by email, using your communication skills to manage inquiries and issues.
- Collaborate with colleagues to adapt to changing circumstances and maintain a positive team environment.
- Demonstrate honesty and integrity in interactions and processes, essential within a financially regulated organisation.
Qualifications and Attributes:
- Insurance industry experience is essential.
- Customer service experience and ability to engage with clients via phone and email.
- Proactive, entrepreneurial spirit with the ability to use initiative.
- Strong teamwork, resilience, and a positive mindset.
- Commitment to integrity and transparent professional conduct.
Benefits:
- Holiday entitlement of 26 days plus bank holidays, increasing with length of service.
- Opportunity to progress your career across the entire Everywhen family.
- Gain CII or ACII qualifications to boost knowledge and career prospects.
- Pension scheme.
- 24-hour support for physical and mental wellbeing.
- 1 day paid volunteering day to give back to the community.
- The Spotlight Awards to recognise talent across the group.
Everywhen is an equal opportunities employer with a diversity, equity and inclusion strategy. We are committed to a working environment that is free from discrimination, inclusive, and empowering for our people to reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment, including verification of recent employment, address, credit history, and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.
Insurance Account Handler in Tonbridge employer: NACBA
Contact Detail:
NACBA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Account Handler in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for an Insurance Account Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for account handlers and practice your responses. Highlight your customer service experience and how you've built strong relationships in past roles – that's what they want to hear!
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your application reflects your proactive and entrepreneurial spirit. Let them see your positive mindset and how you can contribute to their team environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate your interest and remind them why you’d be a fantastic fit for their team.
We think you need these skills to ace Insurance Account Handler in Tonbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Insurance Account Handler role. Highlight your relevant experience in the insurance industry and customer service, showing us how you can build strong relationships with clients.
Show Off Your Communication Skills: Since you'll be dealing with clients over the phone and via email, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you would interact with clients.
Emphasise Teamwork and Initiative: We love a proactive attitude! In your application, share examples of how you've worked well in a team and taken the initiative in past roles. This will show us that you're ready to adapt and thrive in our friendly environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at NACBA
✨Know Your Stuff
Make sure you brush up on your insurance industry knowledge. Familiarise yourself with common terms and practices, as well as the specific services offered by the company. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you built strong relationships or resolved issues effectively. This is key for the role, so be ready to share your experiences!
✨Be a Team Player
Since collaboration is important, think of times when you've worked well in a team. Highlight your ability to adapt to changing circumstances and maintain a positive environment. This will demonstrate that you can contribute to the team's success.
✨Emphasise Integrity and Honesty
Given the financial regulations in the industry, it's crucial to convey your commitment to integrity. Prepare to discuss how you've handled sensitive situations in the past and how you prioritise honesty in your professional conduct.