At a Glance
- Tasks: Support clients, build relationships, and handle queries in a dynamic insurance environment.
- Company: Join the UK's largest independent Insurance Brokers in a friendly team.
- Benefits: 26 days holiday, career progression, CII qualifications, and wellness support.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: No weekends, flexible working, and a chance to make a real impact.
- Qualifications: Customer service experience, proactive attitude, and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly team based in Swansea. Joining us as an Insurance Account Handler means you'll have the benefit of working Monday to Friday (no weekends here!); earn a basic salary relative to your experience as well as a generous bonus structure. You'll also be rewarded with all the great benefits of working with the UK’s largest independent Insurance Brokers.
We are open to hearing from people from all different backgrounds, so speak to us about our hybrid and flexible ways of working for our Account Handlers, if the 9‑5 life isn’t for you.
Role Overview
Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship‑building with our clients will be the key to your success.
Qualifications
- Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
- Proactive, use your initiative and show entrepreneurial spirit.
- Willingness to learn and be curious; we offer opportunities to gain qualifications that will enhance your career in this growing industry.
- Confidence to work with clients both on the phone and face to face; some experience in customer service is important.
- Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way.
- Demonstrate honesty and integrity; essential within a financially regulated organisation and the right way to be.
Benefits
- Holiday entitlement of 26 days plus bank holidays.
- Opportunity to progress your career across the entire Ardonagh family.
- Gain CII or ACII qualifications to boost your knowledge and career prospects.
- Pension scheme for when you feel it’s time to retire.
- 24‑hour support for physical and mental wellbeing.
- 1 day paid volunteering day to give back to our communities.
- The Spotlight Awards, where we shine a light on the brightest talent across our group.
Equal Opportunity Statement
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Insurance Account Handler in Swansea employer: NACBA
As a leading independent Insurance Broker, we pride ourselves on fostering a supportive and inclusive work culture in Swansea, where our Insurance Account Handlers can thrive. With a generous benefits package, including 26 days of holiday, opportunities for professional development through CII qualifications, and a commitment to employee wellbeing, we ensure that our team members feel valued and empowered to grow their careers. Join us for a rewarding experience where your contributions are recognised and celebrated, all while enjoying a flexible working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Account Handler in Swansea
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for new opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Insurance Account Handlers and practice your responses. Show off your customer service skills and how you build relationships with clients – that's what they'll want to hear!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you're genuinely interested and appreciate the opportunity.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting roles, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and keeps everything in one place for us to review your application.
We think you need these skills to ace Insurance Account Handler in Swansea
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your experience in the insurance industry. We want to see how your background aligns with the role of an Insurance Account Handler, so don’t hold back on sharing relevant details!
Be Personable:Since this role is all about building relationships, let your personality shine through in your application. We love a friendly tone, so feel free to express your enthusiasm for customer service and sales.
Tailor Your Application:Take a moment to tailor your application to our job description. Mention specific skills or experiences that relate to the responsibilities of supporting clients and being proactive. It shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at NACBA
✨Know Your Insurance Stuff
Brush up on your knowledge of the insurance industry before the interview. Familiarise yourself with common terms, recent trends, and the specific services offered by the company. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you excelled in customer service or sales. Think about how you built relationships with clients and resolved their issues. This is crucial for the role, so make sure to highlight your strengths in this area.
✨Be Proactive and Engaging
During the interview, demonstrate your proactive nature by asking insightful questions about the company and the role. Show enthusiasm and a willingness to learn, as this aligns with the company's values and will set you apart from other candidates.
✨Emphasise Teamwork and Adaptability
Discuss your ability to work well within a team and adapt to changes. Share specific instances where you collaborated with others or adjusted to new situations. This will reflect your resilience and positive outlook, which are key traits for success in this role.
